Sr. Manager, Core Business Systems

The Mutual Group; New York (NY); Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, and vision plans

Flexible work schedules

Job summary

The Mutual Group is seeking a Senior Manager, Core Business Systems based in New York, NY. This leadership role focuses on delivering and enhancing enterprise applications, particularly Guidewire. Responsibilities include managing a team, overseeing operational excellence, and fostering business partnerships.

The ideal candidate will have significant experience with application delivery, technology operations, and leadership in IT roles. The position offers a competitive salary range between $140,000 and $165,000 annually based on experience and qualifications.

Qualifications

• 10 to 15 years in enterprise systems or IT roles with application delivery.
• 5+ years managing teams, focusing on performance and delivery oversight.
• Experience with core business platforms like Guidewire and financial systems.

Responsibilities

• Lead end‑to‑end lifecycle of business systems, including Guidewire.
• Ensure system stability and operational excellence.
• Build high‑performing teams and develop talent.

Skills

Leadership

Team management

Problem solving

Analytical skills

Communication

Tools

Guidewire

HRIS

Financial systems

Job description

Job Description

The Senior Manager, Core Business Systems leads the delivery, support, and continuous improvement of enterprise applications that power core business and insurance operations. The role primarily uses Guidewire as the policy administration, billing, and claims platform, while also overseeing HRIS, financial systems, enterprise content management, and related business platforms. It combines hands‑on execution leadership, operational discipline, business partnership, and people leadership, including management of a direct‑report team.

Work Arrangement

Employees living within 30 miles of the TMG home office are expected to follow a hybrid or in‑office schedule. The initial training period may require additional in‑office days.

Accountabilities

Application Delivery and Execution

• Lead the end‑to‑end lifecycle of key business systems, including Guidewire enhancements, releases, upgrades, integrations, and production support.
• Own delivery outcomes across scope, schedule, quality, risks, dependencies, team capacity, and measurable business value.
• Partner with business stakeholders, product owners, vendors, and delivery teams to ensure requirements are well defined, prioritized, and effectively executed.
• Provide day‑to‑day oversight across delivery activities, ensuring priorities reflect business objectives, operational needs, and available capacity.
• Coordinate integrations across Guidewire, internal and external platforms, data flows, APIs, vendor systems, and enterprise services.
• Stay close to the work by understanding delivery status, removing blockers, supporting issue resolution, and guiding teams through complex implementation challenges.

Operational Excellence and Governance

• Ensure system stability, availability, performance, and reliability through effective oversight of operational processes and team execution.
• Oversee incident, problem, and change management processes, including root cause analysis, corrective actions, and prevention of recurring issues.
• Establish and maintain clear metrics, dashboards, routines, and reporting to track system uptime, defect trends, backlog health, release readiness, service quality, and operational risk.
• Drive continuous improvement in system efficiency, automation, support models, release discipline, and user experience.
• Ensure adherence to IT governance, architecture standards, security practices, compliance requirements, audit controls, and change management expectations.
• Promote disciplined execution through clear documentation, repeatable processes, defined ownership, and effective decision‑making routines.

People Leadership and Team Development

• Lead, mentor, and develop a high‑performing team of developers, analysts, administrators, and configuration specialists.
• Set clear expectations for delivery, quality, accountability, collaboration, documentation, and stakeholder engagement.
• Manage team capacity, resource planning, skills development, performance feedback, and prioritization of work.
• Coach team members through complex delivery and support situations, strengthening technical judgment, business understanding, and execution discipline.
• Build a culture of accountability, continuous learning, operational excellence, and practical problem‑solving.
• Raise the bar for team performance by improving ways of working, encouraging ownership, and recognizing measurable progress.

Business Partnership and Product Alignment

• Partner with stakeholders across underwriting, claims, finance, HR, operations, and other business functions to align system capabilities with business needs.
• Translate business priorities into practical delivery plans, system enhancements, and operational improvements.
• Serve as a key liaison between business and IT teams, ensuring clear communication, aligned expectations, and timely issue resolution.
• Support prioritization across new demand, regulatory needs, technical debt, production support, and platform improvements.
• Ensure technology work improves business outcomes, including user experience, service quality, operational efficiency, adoption, and risk reduction.

Vendor, Financial, and Risk Management

• Manage vendor relationships supporting Guidewire and other core business systems, including performance monitoring, issue escalation, and service quality.
• Support budgeting, forecasting, invoice review, and cost tracking for assigned platforms and services.
• Identify and escalated delivery, operational, vendor, and technology risks with clear recommendations.

Qualifications

Experience Required

• 10 to 15 years of experience in enterprise systems, application delivery, technology operations, or related IT roles.
• 5+ years of experience managing and leading teams, including performance management, coaching, capacity planning, and delivery oversight.
• Experience supporting or implementing core business platforms such as Guidewire PolicyCenter, BillingCenter, ClaimCenter, HRIS, financial systems, enterprise content management, or similar enterprise applications.
• Strong understanding of application lifecycle management, including requirements, development, configuration, testing, release management, production support, and continuous improvement.
• Experience leading teams responsible for production support, enhancements, releases, integrations, and vendor‑managed platforms.
• Proven ability to manage multiple priorities, risks, dependencies, and stakeholder expectations in complex, cross‑functional environments.
• Strong analytical, problem‑solving, communication, and stakeholder management skills.
• Ability to connect technology delivery to measurable business outcomes, including reliability, efficiency, user experience, quality, and risk reduction.

Experience Preferred

• Experience in the insurance industry, especially with Guidewire, policy, billing, claims, underwriting, finance, or operations platforms.
• Exposure to modern technologies such as APIs, cloud or SaaS platforms, system integrations, automation, workflow tools, and data exchange patterns.

Pay Range

• $140,000 - $165,000 annual base salary depending on experience, qualifications, and geographic location.
• $150,000 - $180,000 annual base salary depending on experience, qualifications, and geographic location in CA, CT, MA, NJ, NY, and PA.

Benefits

• Competitive base salary plus incentive plans for eligible team members.
• 401(k) retirement plan with a company match of up to 6% of eligible salary.
• Free basic life and AD&DD, long‑term disability, and short‑term disability insurance.
• Medical, dental, and vision plans to meet your unique healthcare needs.
• Wellness incentives.
• Generous time off program that includes personal, holiday, and volunteer paid time off.
• Flexible work schedules and hybrid/remote options for eligible positions.
• Educational assistance.

Equal Opportunity Employer

The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.

• Know Your Rights: Workplace Discrimination is Illegal.
• Your Rights Under USERRA.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact [e-mail].