Sr Manager, Clinical Services

DaVita Kidney Care; Park Falls (WI); Hybrid; USD 75,000 - 95,000; Full time

Job summary

A leading healthcare provider seeks a Clinical Services Manager to ensure clinic safety and readiness, support clinical staff through coaching, and enhance clinical outcomes across facilities. The ideal candidate should have experience in Nephrology, leadership capabilities, and strong communication skills, with a focus on continuous improvement and compliance with regulations. This role requires regional travel up to 75%, with on-site presence necessary several days a week.

Benefits

Comprehensive benefits including medical and dental

401(k) match

Professional development programs

Qualifications

• Minimum 2 years Nephrology Experience.
• Experience leading clinical functions or managing nurses.
• Fluent in English with excellent communication skills.

Responsibilities

• Support clinics during adverse events and inspections.
• Conduct coaching sessions for clinic teams.
• Collaborate with leadership to resolve performance issues.

Skills

Nephrology Experience

Coaching

Communication of technical information

Intermediate computer skills

Education

Bachelor’s degree in associated field

Current license as LPN or RN

Tools

Word

Excel

PowerPoint

Job description

Posting Date

12/24/2025

330 E. Beltline Ave NESuite 310, Grand Rapids, Michigan, 49506, United States of America

The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.

Essential Duties & Responsibilities

Safety Response & Readiness

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.

Coaching & Upskilling Clinic Teammates

• Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns.

Clinical Outlier Support

• Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
• Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.

Perform other duties as assigned.

Education and Requirements

• Education commensurate with RN/LPN license or status as a Registered Dietitian
  • Minimum 2 years (3 years preferred) Nephrology Experience
  • Experience leading clinical function or managing nurses
  • Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
  • Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
  • Bachelor’s degree in associated field
  • Experience in CQI methodology and techniques
  • Basic understanding of state and federal regulations and requirements

Certificates, Licenses, and Registrations

• Required:
  • Current license as LPN or RN in state of practice
  • Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
• Preferred:
  • Current CPR certification
  • CNN or CSN, Bonet Certification within 2 years of employment

Travel and Time Requirements

• Regional travel up to 75% of the time
• Availability for evening and weekend work as needed

• On-site presence in facilities 3-4 days per week

Additional Requirements

Language Skills

Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

ADA/Reasonable Accommodations

DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Work Environment

Level III – Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Visual

Vision adequate to perform the essential duties/responsibilities of position.

May be required to demonstrate the ability to differentiate colors on a test strip.

Physical Demands

• Ability to lift minimum of 5 lbs to a maximum of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.

• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

What We’ll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of two days.

For location‑specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.