Sr. Manager, Carrier Relations

Riverstone Logistics; Rock Hill, Northern (SC, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Coverage

401(k) Match

Paid Time Off

Parental Leave (new parents)

Sabbatical after long tenure

Community service days

Care & Faith Support

Love Works

Job summary

Riverstone Logistics in the United States is seeking a Sr. Manager, Carrier Relations to optimize the carrier network post‑onboarding. You will oversee contract governance, performance management, and strategic partnerships with top‑performing carriers to improve service quality and cost efficiency.

This leadership role requires strong cross‑functional collaboration across Operations, Risk, Finance, and Customer teams to drive sustainable network health and scalable growth.

Qualifications

• 8–12+ years in logistics, final mile, carrier management, or supply chain operations.
• Proven experience managing third‑party carrier networks at scale.
• Strong commercial acumen with experience in contract negotiation and rate management.
• Demonstrated ability to drive performance improvement and operational discipline.
• Excellent cross‑functional leadership and stakeholder management skills.

Responsibilities

• Support operations with carrier performance across client metrics (on-time delivery, installation quality, claims, CSAT).
• Establish and manage risk scorecards and ensure contract compliance post‑onboarding.
• Develop strategic carrier partnerships to expand capacity and capabilities.
• Identify network gaps and inform future recruiting priorities in collaboration with Carrier Capacity.
• Coordinate with Operations, Risk, Finance, and Customer teams for escalations and governance.

Skills

Logistics leadership

Carrier network management

Contract negotiation

Performance improvement

Cross-functional leadership

Job description

“RLX is truly a one of a kind company that backs up intent with action. Everyday the focus is always on finding solutions instead of focusing on the problems.”

RLX

Built different, on purpose .

Make an Impact

There is a real person on the other end of every delivery, every relationship, every mile. The work you do here connects to a greater purpose — and so do you.

Grow With Us

We invest in the people who show up. Build new skills, take on more responsibility, and find a path that’s actually yours.

Belong Here

This is a team that looks out for each other. We celebrate wins, run through storms together, and make sure everyone knows they’re valued.

From your first day forward, we want you to feel supported — at work and beyond it.

Health Coverage

Medical and dental through Cigna, effective your first full month.

401(k) with Match

Auto-enrolled through Transamerica. We match 100% of your first 3%, then 50% up to 4%.

Paid Time Off

Three weeks annually to start, with carryover. Five weeks for Directors and above.

Paid and unpaid leave for new parents, including adoption.

After 7 years, eligible Extra Milers receive 4 consecutive weeks of paid sabbatical.

Three paid days a year to serve in your community.

Care & Faith Support

Someone to talk to, pray with, or just listen — whatever you need.

Love Works

Financial and emotional support for Extra Milers facing hardship.

Our Operations division coordinates every stage of the supply chain — from Final Mile delivery and Middle Mile transportation to freight management and dedicated solutions. The work is fast-paced, the problems are real, and the people who thrive here are the ones who show up, dig in, and keep moving forward.

Corporate Service Centers

Every division runs because of the people behind it. Our corporate teams span finance, communications, talent, technology, and more — building the systems, strategies, and culture that make Riverstone work. If you’re passionate about building processes, empowering people, and shaping what’s next, you belong here.

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

Position Summary

The Sr. Manager, Carrier Relations is responsible for the performance, quality, and long‑term optimization of the carrier network following onboarding and activation. This role supports operations and compliance departments with the full lifecycle of carrier management post‑go‑live, including contract governance, performance management, and strategic development of carrier partnerships.

This position is not responsible for carrier recruiting or initial sourcing. Instead, it ensures that once carriers are onboarded, they operate at the required contract standards of service, cost, and customer experience while supporting scalable network growth.

Key Responsibilities:

Carrier Performance & Quality Management

• Support operations with carrier performance across key client metrics, for example on‑time delivery, installation quality, claims, and customer satisfaction
• Establish and manage Risk scorecards
• Drive accountability and contract compliance across the network while supporting Risk and Operations.

Contract & Commercial Management

• Support Risk Management with carrier contracts, rates and compliance post‑onboarding
• Ensure compliance with contractual obligations, insurance requirements, and operational standards at all times.
• Support carrier contract compliance to determine growth, retention, or exit decisions with Operations.
• Develop strategic partnerships with high‑performing carriers to expand capacity and capabilities in connection with Carrier Capacity Team.
• Identify network gaps in collaboration with Carrier Capacity and inform future recruiting priorities

Cross‑Functional Alignment

• Partner closely with Carrier Capacity and Operations to ensure smooth handoff of newly onboarded carriers as needed, i.e. start‑ups, acquisitions, as example.
• Collaborate with Operations, Risk, Finance, and Customer teams to align on service expectations and outcomes as needed on Carrier escalations.
• Act as the escalation point for carrier‑related issues impacting service or customers where Operations or Risk are not able to bring to resolution.

Governance & Process Ownership

• Establish and enforce standards for carrier management, communication, and engagement thru operational training.
• Maintain centralized visibility into carrier performance, risks, and network health
• Drive consistency and discipline in how carriers are managed across all markets, drive relationship culture in all operations.
• Partners with: Carrier Capacity on onboarding handoff and network needs
• Does not own: Carrier recruiting, sourcing, or initial onboarding

Key Success Metrics:

• Carrier performance (on‑time %, install completion rates, claims, NPS)
• Cost stability and adherence to rate structures
• Carrier retention and development of top‑tier partners
• Reduction in service failures and escalations on high risk carriers.
• Network quality and consistency across markets

Qualifications:

• 8–12+ years in logistics, final mile, carrier management, or supply chain operations
• Proven experience managing third‑party carrier networks at scale
• Strong commercial acumen with experience in contract negotiation and rate management
• Demonstrated ability to drive performance improvement and operational discipline
• Excellent cross‑functional leadership and stakeholder management skills

Leadership Profile:

• Balances relationship management with performance accountability
• Data‑driven and operationally rigorous
• Comfortable making tough decisions (e.g., carrier exits) to protect service quality
• Focused on long‑term network health, not short‑term coverage

Summary:
This role ensures that the carrier network is not just sufficient—but high‑performing, cost‑effective, and scalable. By separating recruiting from performance ownership, the Director of Carrier Relations enables both speed in building the network and discipline in managing it. Works to Improve the Industry by leveling up our overall Carrier Network.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer‑related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.