Sr. Manager, Accounts

ARCH; Seabrook (NH); On-site; USD 80,000 - 130,000; Full time

Job summary

ARCH Global Precision seeks a senior sales/program lead to direct customer programs, assist with ordering, configurations, and matching offerings to customer needs. You will work with engineering on new product development and manage quotations, pricing, and lead times based on manufacturing costs and business factors.

The role requires 5–10 years of related experience, engineering education, and strong communication to drive customer satisfaction and growth.

Qualifications

• Bachelor's degree in engineering required.
• 5–10 years of related experience or equivalent.
• Strong communication and problem-solving skills.

Responsibilities

• Directs and manages customer relationships to drive business growth.
• Coordinates with engineering, production, and shipping to meet customer needs.
• Prepares quotes, monitors pricing and lead times, and follows up on quotations.
• Leads design reviews and collaborates on manufacturability with internal teams.

Skills

Customer relationship

Negotiation

Communication

Education

Bachelor's degree in engineering

Job description

Summary

Directs Programs and Projects related to product introductions. Assists customers with ordering information and configurations; evaluates customer needs and helps determine proper match with the Company’s service offerings, participates in pricing and lead time evaluations and quotations based on manufacturing cost estimates and other business factors; follows up on outstanding quotations and customer requirements. Works with engineering personnel to manage new product development projects.

Essential Duties and Responsibilities

• Directs essential elements and support resources to ensure contract review processes are performed timely and coordinates with others to ensure requirements are met and effectively communicated.
• Drive strong business growth through establishing and maintaining value-added relationships with key customers to assure complete satisfaction.
• Generate new business consistent with Company’s market focus and core competencies.
• Directs staff with responsibility for customer order acknowledgement and clarifications/corrections as necessary; ensures customers are apprised of job status and any issues impacting contract terms; verifies customer satisfaction and resolves any concerns.
• Acts as liaison with other departments in the organization to ensure customer satisfaction and coordinates activities with other functions (e.g., purchasing, production, quality, engineering, and shipping).
• Reviews any questions or concerns with Senior Management.
• Submits reports to Executive Staff; provides weekly activity/call reports, lost sale reports and monthly sales forecasts for assigned customer accounts.
• Provides updates to Executive Staff on AMS Sales plans, objectives, etc.
• Generates and follows up on sales leads and ensures customer satisfaction.
• Follows up on leads generated by marketing activities; telephones or visits potential customers to discuss needs and provide product demonstrations. Develops referrals and makes contacts to other potential candidates in assigned territory. Coordinates, attends, and works trade shows for company as assigned.
• Ensures timely submission of quotes and other pertinent information requested by customers during the bidding stage of the sales process.
• Interacts with customer engineering and technical teams to collaborate on design and manufacturability projects.
• Responsible for assuring that assigned activities are performed in accordance with the Company’s Quality System procedures.
• Provide leadership, motivation, accountability, and direction to Sales staff.
• Participate in formal design reviews for new and existing products/customer requirements.
• Communicate customer needs for cost reductions or product revisions to help engineering and operations respond appropriately with continuous improvement opportunities and initiatives in manufacturing.
• Works within Seabrook Quality Management Systems requirements to ensure compliance to customer requirements and applicable regulatory requirements (FDA QSRs, ISO 13485, ISO 14971, etc).
• Responsible for assuring that assigned activities are performed in accordance with Company’s Quality System procedures.

Education and Experience

• Bachelor's degree from four-year College or university, in an engineering discipline; and
• 5 - 10 years of related experience and/or training; or equivalent combination of education and experience.

Job Knowledge, Skills and Abilities

• Ability to demonstrate solid written and oral communication skills. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Good analytical and problem-solving ability. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Physical Demands

• Majority of time sitting at a workstation
• Lifting/carrying Maximum lbs: 10

EEO Disclaimer

ARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ARCH Global Precision are employed on an at-will basis. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.