Sr. Manager - Account Management, Intermodal

uberfreight; Chicago (IL); Hybrid; USD 101,000 - 131,000; Full time

Benefits offered by this job

Health plan

Dental and vision benefits

401k match

Financial and mental wellness benefits

Parental leave

Short- and long-term disability

Life insurance and more

Performance or sales incentive bonus

Participation in Uber Freight equity

Job summary

Uber Freight is seeking a Sr. Manager, Intermodal Operations to set the strategy across intermodal account operations, supporting both the brokerage and transportation management lines of business.

They will partner with directors and senior leaders to align teams, drive key performance metrics, and build operational efficiency within the group. This role manages a US and MX team of coordinators, managers, and associates; it requires mature leadership, hiring and development skills, and the

Qualifications

• Bachelor's degree and/or 4+ years of working experience.
• 5+ years of experience in the Freight industry, particularly in Intermodal.
• 2+ years of managerial experience.

Responsibilities

• Translate business unit goals into an operational plan / roadmap for the team.
• Identify problems before they surface and solve key pain points for Uber Freight customers and the Uber Freight internal org.
• Build and inspire a culture of high quality customer service across the Uber Freight organization.
• Estimate, seek out, and allocate team / cross-functional resources to meet objectives.
• Build a data-driven culture of continuous improvement, form creative strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately.
• Influence the broader organization on the importance of customer obsession and defect reduction.
• Understand trade-offs between CSAT and other key metrics and incorporate this awareness into strategy, stakeholder management, and process design.
• See and unlock new business opportunities with measured impact to company objectives

Job description

Schedule: Full Time

Job Type: Hybrid

Salary Type: Salary

Req #: 2628

About the Role

A Sr. Manager, Intermodal Operations sets the strategy across the multiple teams that own intermodal account operations, supporting both the brokerage and transportation management lines of business. Working closely with their director and senior leadership, they create alignment across functional teams and fully understand the levers that drive key performance metrics. They are expected to create operational efficiency within their team, drive adoption toward process improvement, and demonstrate strong management and team development capabilities. They are a visible leader with broad influence and relationships across the organization. This person will manage a team consisting of operations coordinators, account managers, associate managers, and operations managers in the US and MX. At this level, they are expected to continually develop new operational execution strategies and improve the core efficiency of Uber Freight. They should be viewed as thought leaders, sought out by their peers for advice outside of their immediate scope. They should be mature managers, skilled at hiring and developing a high performance team. They should be comfortable presenting to senior executives, crafting strategy, driving deep accountability, and facilitating solution selling at some of UF's largest accounts.

What the Candidate Will Do

• Effectively translate business unit goals into an operational plan / roadmap for the team.
• Identify problems before they surface and solve key pain points for Uber Freight customers and the Uber Freight internal org.
• Build and inspire a culture of high quality customer service across the Uber Freight organization.
• Estimate, seek out, and allocate team / cross-functional resources to meet objectives.
• Build a data-driven culture of continuous improvement, form creative strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately.
• Influence the broader organization on the importance of customer obsession and defect reduction.
• Understand trade-offs between CSAT and other key metrics and incorporate this awareness into strategy, stakeholder management, and process design.
• See and unlock new business opportunities with measured impact to company objectives

Basic Qualifications

• Bachelors degree and/or 4+ years of working experience
• 5+ years of experience in the Freight industry, particularly in Intermodal
• 2+ years of managerial experience

Preferred Qualifications

• Strong organizational skills
• A bias for using data to make informed decisions
• Deep experience working with cross-departmental stakeholders to accomplish business goals
• History of setting a vision for a team, especially through use of data
• Trusted advisor across their peer group
• Skilled at and committed to developing talent

Benefits & Compensation for U.S. Employees

California: The target base salary for this position is between $101,000-131,000

• a company sponsored health plan
• dental and vision benefits
• 401k match
• financial and mental wellness benefits
• parental leave
• short- and long-term disability coverage
• life insurance and more
• performance or sales incentive bonus program
• participation in Uber Freight equity awards
• other types of compensation depending upon the role

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.