Sr. Maintenance Manager (High-Rise)

Comstock Companies; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Employee Discount for added benefits

Friendly Work Environment that values 

collaboration

Job summary

Comstock Companies is seeking a Sr. Maintenance Manager to lead onsite maintenance teams across multiple luxury communities. Responsibilities include safety, uptime, and customer service excellence while aligning with ownership goals.

The role requires deep knowledge of building systems, budgeting, and supervisory experience, with regular travel between communities. A strong focus on CGA compliance and quality standards is essential.

Qualifications

• High school diploma or equivalent required.
• Current Driver's License required.
• EPA Section 608 Universal Certification required.
• Master Electrician and Plumbing preferred.
• At least 10 years of residential maintenance experience.
• At least 8 years building facilities operation experience in luxury apartments.
• Minimum 5 years supervisory experience in facilities management.
• Building automation systems experience required.
• Excellent customer service and communication skills.
• Strong knowledge of HVAC, electrical, and plumbing systems in multi-family housing.
• Budgeting and basic accounting exposure.
• Understanding of elevator maintenance and fire protection systems.
• Proficiency with computers and MS Office; Yardi preferred.

Responsibilities

• Provide class A customer service and build rapport with residents.
• Supervise and direct maintenance staff; assign work and ensure timely service.
• Partner with Property Manager on budgets and financial reviews.
• Develop multi-year capital project plans and oversee execution.
• Oversee preventive maintenance programs for key systems (HVAC, electrical, plumbing).
• Manage renovations and various aspects of new construction.
• Lead site inspections for property condition, safety, and compliance.
• Ensure apartment turnover and work orders are completed promptly.
• Oversee contractors; enforce safety and regulatory compliance.
• Maintain infrastructure documentation and up-to-date drawings.

Skills

Leadership skills

Customer service

Budget awareness

Safety compliance

Electrical/plumbing systems knowledge

HVAC knowledge

Microsoft Office suite

Yardi experience

Problem solving

Communication

Education

High School Diploma

EPA Section 608 Universal Certification

Master Electrician

Master Plumber

10+ years residential maintenance experience

Tools

Building automation systems

Elevator maintenance knowledge

Microsoft Office (Word/Excel/Outlook)

Yardi

Job description

Job Overview

The Sr. Maintenance Manager is responsible for the effective daily leadership and administration of the onsite maintenance team with the objectives of safely, efficiently, and effectively operating machinery and systems. The Maintenance Manager must ensure the highest level of professionalism while meeting/exceeding the needs of the residents and ownership and a commitment to achieving the goal of 100% uptime and customer satisfaction throughout the maintenance team. This position will travel regularly between multiple communities. #weshowup

The Sr. Maintenance Manager is responsible for the effective daily leadership and administration of the onsite maintenance team with the objectives of safely, efficiently, and effectively operating machinery and systems. The Maintenance Manager must ensure the highest level of professionalism while meeting/exceeding the needs of the residents and ownership and a commitment to achieving the goal of 100% uptime and customer satisfaction throughout the maintenance team. This position will travel regularly between multiple communities. #weshowup

Key Responsibilities

• Provide Class "A" customer service - Building a good rapport with residents and going above and beyond whenever possible
• Effectively manage assigned staff to include activities such as assigning work, providing supervision and direction as needed
• Ensure prompt and efficient service by the maintenance team members
• Partner with Property Manager to adhere to budgets, forecast budgets and financial reviews
• Develop multi-year capital project plans and manage the process to complete the capital projects
• Oversees the condition and preventive maintenance programs of key asset systems; HVAC systems, fire protection, sprinkler suppression, retail kitchen hood systems, plumbing - sewer mains/ structural building plumbing, sump pumps, vertical transportation, electrical switchgear distribution, natural gas generators and ATS configuration and testing requirements etc.
• Responsible for renovations and various aspects of new construction
• Participates in annual budget planning and provides input to vendor selection
• Perform regular site inspections to assess physical property condition, compliance and overall administration
• Ensure apartment turn overs and work orders are completed in a timely fashion
• Oversee the activities of contractors working within the building.
• Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building’s staff and occupants work in a safe environment
• Ensure compliance with all regulatory laws and guidelines are met as they relate to the operation of the building’s infrastructure
• Maintain all infrastructure and compliance documentation for the building including up-to-date building drawings and single lines as well as documentation mandated for maintaining regulatory compliance with Federal, State or Local law
• Perform other duties as assigned

Qualifications

• High School Diploma
• Current Driver's License
• EPA Section 608 Universal Certification
• Master of Electrician and Plumbing preferred
• At least 10 years of Residential maintenance experience
• At least 8 years building facilities operation experience in a luxury apartment
• Minimum of 5 years supervisory experience as senior engineer/technician or equivalent position in facilities management
• Building automation systems experience required
• Proven experience providing excellent customer service
• Extensive knowledge of HVAC, electrical, and plumbing systems in multi-family housing and mid to large size facility operations
• Exposure to budgeting and basic accounting
• Understands elevator maintenance, fire sprinkler/alarm systems and high-rise buildings
• Proficient with computers and relevant computer programs
• General understanding and use of Microsoft Office, Microsoft Word, Excel, and Outlook
• Experience with Yardi preferred
• Excellent communication and leadership skills
• Strong problem-solving skills
• Ability to work after hours, as needed including on-call rotation
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision

Physical Demands & Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
• Push, pull or lift up to 50 pounds
• Continuous repetitive motions
• Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards

Benefits

Compensation

• Competitive Salary with Bonus Potential

• Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development

• Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth

Employee Perks

• Employee Discount for added benefits
• Enjoy a Friendly Work Environment that values collaboration

Additional Benefits

• Explore more perks and possibilities for growing your career with Comstock Companies! Discover what sets us apart!