Sr IT Support Mac Specialist - Lancaster , Pennsylvania

Webstaurantstore; Lancaster (Lancaster County); On-site; USD 39,000 - 46,000; Full time

Job summary

WebstaurantStore is seeking a Sr IT Support Mac Specialist in Lancaster, PA to lead Apple device strategy and day-to-day management across our fleet. You will own MDM provisioning, imaging, and security baselines while acting as the senior escalation point for complex Apple issues.

The role requires hands-on expertise with macOS/iOS, Jamf Pro or Kandji, and strong collaboration with cross-functional IT teams. A focus on automation, policy deployment, and secure configurations is essential.

Qualifications

• 4–6 years of enterprise Apple device support.
• 2+ years administering an MDM fleet of 100+ devices.
• Experience in Windows Active Directory, Office 365, DNS, DHCP, LAN/WAN.
• Apple certifications preferred.
• Strong mentoring and leadership abilities.

Responsibilities

• Manage and administer the enterprise MDM platform for Mac, iPhone, and iPad devices.
• Own full lifecycle of Apple device fleet from provisioning to retirement.
• Serve as senior escalation point for complex Apple issues; collaborate with IT teams.
• Develop and maintain SOCs, security baselines, and compliance configurations.
• Mentor junior staff and lead Apple-focused projects.
• Resolve complex tickets involving Mac and iOS devices; support cross-platform environments.

Skills

macOS

iOS

Active Directory

Windows OS

Office 365

Scripting/Automation

Mentoring

Customer service

Problem solving

Education

Apple certifications (preferred)

No degree required

Tools

Jamf Pro

Kandji

Apple Business Manager

MDM Automation

Job description

# Sr IT Support Mac Specialist## Lancaster, PA $28.50 - $33.50## Job Description## Job SummaryThe Sr. IT Support Mac Specialist is a senior, hands-on role responsible for the strategy, security, and day-to-day management of Apple devices across the Clark Associates enterprise, including our MDM platform and Mac/iOS fleet. This person serves as the escalation point and technical lead for Apple-related support, drives fleet automation and imaging standards, and mentors other members of the support team while continuing to work directly with end users on complex issues.### Remote Work Qualifications* Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.* Access to a home router and modem.* A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).* A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.* The desire and ability to work and communicate with other team members via chat, webcam, etc.* Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).We only accept W-2 candidates, H-1B sponsorship is not available.## ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Manage and administer the enterprise MDM platform (Kandji/IRU or equivalent) covering all company-owned Mac, iPhone, and iPad devices, including policy configuration, profile deployment, and patch management* Own the full lifecycle of the Apple device fleet: procurement coordination through Apple Business Manager, imaging and zero-touch provisioning, asset tracking, and secure retirement/wipe of devices* Serve as the senior escalation point for complex Apple-related issues, partnering with the IT Support team and systems administrators to diagnose and resolve advanced hardware, OS, and integration problems* Develop, document, and maintain standard operating procedures, security baselines, and compliance configurations (e.g., FileVault, endpoint protection, conditional access) for all Apple devices* Lead and mentor other IT support staff on Apple device troubleshooting and best practices, and take ownership of Apple-focused projects that improve the reliability and security of the fleet* Respond to and resolve complex IT Support tickets involving MacBooks, iMacs, iPads, and iPhones* Support non-Apple devices and cross-platform integrations, including Active Directory, Windows, Office 365, DNS/DHCP, LAN/WAN, and network printers, as needed* Evaluate and pilot new Apple device management tools, automation scripts, and security enhancements, and present recommendations to IT leadership### Physical Requirements* Work is performed while sitting/standing and interfacing with a personal computer.* Requires the ability to communicate effectively using speech, vision, and hearing.* Requires the regular use of hands for simple grasping and fine manipulations.* Requires occasional bending, squatting, crawling, climbing, and reaching.* Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.## Qualifications### Experience* Minimum of 4-6 years of experience supporting Apple devices (macOS, iOS/iPadOS) in an enterprise, Windows Active Directory environment, including at least 2 years administering an MDM platform (Jamf Pro, Kandji, or similar) for a fleet of 100+ devices* Apple certifications (e.g., Jamf Certified Tech/Admin, Apple Certified Support Professional) preferred but not required### Education* This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.### Desired Traits & Skills* Hands-on experience administering an enterprise MDM solution (Kandji/IRU strongly preferred) and Apple Business Manager, including profile/policy deployment, app management, and zero-touch enrollment* Working knowledge of scripting/automation (bash, Python, or similar) to streamline imaging, provisioning, and recurring support tasks across the fleet* Solid understanding of Active Directory, Windows OS, macOS, Office 365, DNS, DHCP, and LAN/WAN networking in a mixed-platform enterprise environment* Familiarity with endpoint security and compliance controls for Apple devices (e.g., FileVault, conditional access, endpoint detection and response)* Demonstrated ability to mentor junior team members and lead technical projects from planning through completion* Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)* Strong analytical and problem-solving skills required* Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding* Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment* Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence* Customer service-oriented attitude with a demonstrated desire to exceed expectations