Sr. IT Specialist - JobID-0338

Innovative Defense Technologies (IDT)

Arlington (VA)

On-site

USD 74,000 - 116,000

Full time

19 hours ago

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Benefits offered by this job

Generous benefits package

Competitive PTO

Paid holidays

401(k) with matching

Job summary

Innovative Defense Technologies (IDT) is seeking a Sr. IT Specialist to support Windows-based end-user computing across the US, including on-site Arlington, VA. You will handle helpdesk tasks, deploy imaging, and assist engineers in tuning networks and applications.

The role requires 5+ years of IT experience, a Bachelor's in IT or related field, and ability to obtain a Secret clearance. On-site presence is required at least 3 days/week.

Qualifications

Bachelor's degree or equivalent in IT or Engineering
5+ years of IT experience with end-user support
Ability to obtain/maintain Secret clearance
On-site 3 days in Arlington, VA

Responsibilities

Provide day-to-day in-person and remote end-user support
Manage Microsoft 365 environment (email, SharePoint, compliance)
Image and deploy end-user workstations and configure devices
Create technical documentation and SOPs
Maintain assets and software licenses
Ensure security through standard IT practices and NIST guidance

Skills

Active Directory

Microsoft 365

End user support

Windows OS

Linux basics

Ticketing systems

Communication

Agile work

Cloud environments

Education

Bachelor's degree in Information Technology/related field

Tools

BeyondTrust

Zendesk

ManageEngine

NinjaOne

VMware

AWS

Azure

Job description

About The Role

Innovative Defense Technologies (IDT), a leading defense technology company, is seeking a

Department

Operations

Location

Arlington, VA

Compensation

$74,000 - $116,000 / year

Description

Innovative Defense Technologies (IDT), a leading defense technology company, is seeking a Sr. IT Specialist to be part of our IT team and based out of our Arlington, VA location.

The Sr. IT Specialist will administer and maintain Windows based end user computing systems intended to support corporate IT infrastructure and services in the cloud, on premises, and remote IDT offices across the United States. Main responsibilities will focus on supporting the helpdesk, assisting other engineers in fine tuning the network, systems, and corporate applications and support end user issues.

Clearance & Location Requirements

All applicants must be able to obtain/maintain an active Secret U.S. Security Clearance.
This is an on-site position. Requiring at least 3 days in office, based out of our Arlington, VA location.

Key Responsibilities

What You Will Do:

Day to day in-person and remote end user support and ensuring tickets are closed in a timely fashion
Administer Microsoft 365 environment (email, compliance, SharePoint, etc.)
Image, deploy, troubleshoot, maintain end user workstations
Perform requirements analysis, translating business need into IT resource specifications
Developing internal and external documentation
Asset management and procurement
Provision end user workstations per corporate and end user needs
Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure.
Contribute to improvement of administrative and operational processes
Ensure that all systems are in compliance with industry standard IT security frameworks such as NIST
Partner with the Helpdesk Team Lead on workload management and team coordination while developing leadership skills

Who You Are (Required)

Bachelor's degree in Information Technology, Information Systems, Computer Science, or relevant field of Engineering, or equivalent full-time professional experience.
5+ years of full-time professional experience in a relevant technology field
Ability to travel up to 10% of the time, as needed
Experience with imaging end user workstations
Experience with enterprise domain/active directory environment
Experience with ticketing systems
Experience interfacing directly with end users and troubleshooting end user issues both in-person and remotely
Extensive experience with Operating Systems (Mainly Windows and some Linux) configuration and administration
Experience working within Microsoft 365 environments
Basic network experience - understanding IP and subnetting
Demonstrated ability to shift from one project to another in an agile work environment
Ability to communicate technical approaches and details within small project teams, including team interaction and presentations
Experience with cloud environments, such as Amazon Web Services and Microsoft Azure

What Makes You Stand Out

BeyondTrust Remote Support solution
Zendesk ticketing system
ManageEngine software suite
NinjaOne platform experience
Networking protocol experience (802.11, TCP, UDP, ICMP)
VMWare, AWS, Azure, SEC+, A+ certifications or equivalent is a plus
Group Policy Management
Ability to create and employ requirements and specifications during discovery phase of corporate solutions.
Desire to stay current with industry trends and best practices
Excellence in technical oral and written communication with peers and non-technical cohorts
Be capable of working independently, but thrive in a team environment
Solid analytical abilities, coupled with a strong sense of ownership, urgency and drive
Ability to work in a fast-paced environment while maintaining established service-level agreements (SLAs)
Excellent time management skills

Pay Range*

$74,000 - $116,000

This amount may not be reflective of actual compensation that may be earned as pay is dependent on a candidate’s experience, skills, and education. The posted range does not include bonuses, commissions, tips, or other benefits. IDT is often looking to place multiple candidates at various levels. Therefore, more than one pay range has been included, commensurate with experience.

Job Benefits

Why Work at Innovative Defense Technologies (IDT):

IDT is a growing company with a vibrant, entrepreneurial culture. We are headquartered in Arlington, VA with additional offices in Fall River, MA; Mount Laurel, NJ; and San Diego, CA. At each location, our employees work together in a modern, snack-filled, and social office space, designing innovative solutions for our defense industry customers. We offer employees competitive pay and benefits including: