Sr. IT Business Analyst in Omaha NE (Full On site)

Concentrix; Omaha (NE); On-site; USD 92,000 - 131,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Paid learning days

Job summary

Concentrix is seeking an experienced IT professional to lead optimization and standardization efforts across ERP and Business Systems, driving improvements in efficiency and stakeholder value. This Individual Contributor will assess effort, document requirements, develop testing plans, and create end-user training materials while guiding IT projects and mentoring team members.

Collaboration across the Global IT organization is required, with responsibilities spanning SDLC activities, process

Qualifications

• Preferred Bachelors with 7+ years relevant experience or associate degree with 9+ years of relevant experience or 11+ years of relevant experience.
• Understanding of overall enterprise business systems architecture, functionality, and usage.
• Understanding of project management principles.
• Ability to conduct and direct research into ERP functionality and products to deploy as required.
• Understanding of manufacturing principles, practices, and procedures.
• Proficiency using Microsoft Office suite products.
• Ability to communicate (written and verbal) in English.
• Proven analytical and evaluative abilities.
• High level of initiative and self-motivation.
• Demonstrated effectiveness in problem solving situations, good planning, and organizational skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong leadership skills.

Responsibilities

• Flexible schedule with overlap with core US-based team hours between 7 am and 5 pm CST.
• Provide leadership in utilization of IT as a trusted advisor.
• Monitor industry trends and apply new technologies.
• Follow company policies to protect data and ensure compliance.
• Lead high-level estimations of effort/cost for projects and enhancements.
• Collaborate with stakeholders to document functional requirements.
• Collaborate with technical team on solutions and design.
• Review and validate testing plans and conduct user testing.
• Coordinate user acceptance testing with stakeholders.
• Review documentation and train end users.
• Lead cross-functional projects with broad impact.
• Perform support activities from escalation.
• Write and review release notes and help documentation.
• Engage in all SDLC aspects and pursue process improvements.

Skills

Enterprise systems architecture

Project management

ERP research

Manufacturing principles

MS Office

English communication

Analytical skills

Leadership

Education

Bachelor's degree

Associate degree

Job description

The main function of this Individual Contributor position will be to lead key optimization, standardization efforts and leverage the functionality of the ERP and various Business Systems and integrate into the business process to achieve improved efficiency for all stakeholders. Key activities will include estimation of effort, identification, analysis and documentation of requirements, development and execution of testing plans, preparing training documentation and conducting end user training activities. The incumbent will also lead IT projects, mentor team members, actively participate in all aspects of the SDLC process and lead opportunities for improvement within IT processes. This position will collaborate across the Global IT organization as needed.

Responsibilities

• Flexible schedule, with the expectation to have the ability to report into the office as needed; a working schedule that provides some overlap with core US-based team hours between 7 am and 5 pm CST is needed.
• Provide leadership in utilization of Information Technology as a trusted advisor to the organization.
• Continuously monitor industry trends, standards, and technologies with the goal of recommending and applying new technologies as they emerge.
• Follow company policies, procedures, and best practices to protect company data and ensure compliance.
• Demonstrate core values: Passion, Integrity, Continuous Improvement, and Deliver Results.
• Lead the development of high-level estimations of effort/cost associated with application projects and enhancements.
• Collaborate with business stakeholders to identify, analyze and document functional business requirements for application projects and enhancements.
• Collaborate with technical team to develop overall solutions and technical design to address functional requirements.
• Review and validate testing plans and conduct functional user testing to ensure delivered solutions meet functional business requirements.
• Coordinate user acceptance testing with business stakeholders.
• Review documentation and conduct training of end users/stakeholders.
• Lead small to moderate, cross functional projects with complex and challenging business problems that can have a broad organizational impact and provide opportunities for significant competitive advantage.
• Perform support activities based on escalation from the support team
• Write and review supporting documentation for the software, such as release notes, help documentation, articles, and features.
• Actively engage in all aspects of the SDLC process.
• Make recommendations for process improvements within both business and IT.
• Mentor other functional analyst team members undefined.

Qualifications

• Preferred Bachelors with 7+ years relevant experience or associate degree with 9+ years of relevant experience or 11+ years of relevant experience.
• Understanding of overall enterprise business systems architecture, functionality, and usage.
• Understanding of project management principles.
• Ability to conduct and direct research into ERP functionality and products to deploy as required.
• Understanding of manufacturing principles, practices, and procedures.
• Proficiency using Microsoft Office suite products.
• Ability to communicate (written and verbal) in English.
• Proven analytical and evaluative abilities.
• High level of initiative and self-motivation.
• Demonstrated effectiveness in problem solving situations, good planning, and organizational skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong leadership skills.

The deadline to apply for this position is: 11/11/2026

The base salary range for this position is $92K- $131K annual, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail] . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE (https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/)