Sr Instructional Designer

CDW LLC.; Tempe, Northern (AZ, KY); Hybrid; USD 91,000 - 120,000; Full time

Job summary

CDW LLC is seeking a Learning & Development Program Manager in Tempe to design, develop and implement development programs and learning experiences that support business goals. AI-enabled tools, innovative design methods and ownership of content across its lifecycle are expected elements of the role, with learning outcomes measured against business objectives.

You will lead instructional design, project management, stakeholder communications and measure outcomes against business objectives;

Qualifications

• Experience designing and delivering learning & development programs.
• Strong instructional design and project management capabilities.
• Proven ability to collaborate with leadership and cross-functional teams.
• Experience leveraging AI-enabled design tools and LMS platforms.
• Track record of improving learner outcomes and business impact.

Responsibilities

• Lead program management for learning initiatives from needs assessment to evaluation.
• Collaborate with leadership to translate business needs into learning solutions.
• Apply AI-enabled methods and tools to develop design standards and workflows.
• Drive content governance and lifecycle management with SMEs.
• Mentor junior staff and manage multiple concurrent projects.
• Measure participant skills and client satisfaction; address gaps.

Skills

Program management

Instructional design

Project management

Stakeholder communication

AI-enabled tools

Education

Bachelor’s Degree

Tools

Articulate 360

RISE360

Adobe Captivate

ELB

Kahoot!

Microsoft Copilot

Synthesia

Canva

DALL-E

Job description

Description

This position collaborates with the Revenue Enablement leadership team to design, develop and implement first-class development programs and learning experiences that support CDW’s strategies and business goals. AI-enabled tools, innovative design methods and ownership of content across its lifecycle are expected elements of the role, with learning outcomes measured against business objectives.

What You Will Do

• Lead program management for learning programs including needs assessment, feedback and prioritization processes, instructional design, development, implementation, stakeholder communications and evaluation of learning solution outcomes.
• Consult, collaborate and communicate with leadership and cross-functional stakeholders to define business requirements and translate needs into organizational improvement solutions.
• Innovate and continuously improve the instructional design process, researching and applying instructional design, digital and AI-enabled best practices and industry trends to support organizational initiatives.
• Participate on project teams and identify areas of opportunity, develop recommendation proposals and implement appropriate solutions to drive business outcomes.
• Develop, manage and execute project management strategies across multiple concurrent initiatives to ensure effective scoping, resource allocation, risk management, commitment from project team members, timeliness and attainment of business requirements.
• Effectively measure and assess participants’ skills and client satisfaction related to provided services. Establish strategies for addressing gaps. Advise on methods and approaches to reinforce skills.
• Leads development and enhancement of assessment tools ensuring fair and unbiased evaluation.
• Provide ongoing program feedback and communication updates to stakeholders.
• Lead and apply project management skills consistently throughout assigned deliverables including collaboration with change management and post-implementation review.
• Mentor and coach junior team members, building capability in innovative design methods, AI-enabled workflows and learning technologies.
• Manage and maintain curriculum review, content governance and lifecycle management processes with subject matter experts, including content inventories, review cadences and maintenance planning, to ensure content remains up-to-date, relevant and aligned to business priorities.
• Travel up to 10%.

What We Expect of You

• Bachelor’s Degree and 5 years' experience in Learning & Development, Organizational Development / Effectiveness or related areas OR
• 9 years' experience in Learning & Development, Organizational Development / Effectiveness or related enablement areas.
• Demonstrated instructional design and project management experience with a successful track record of increasing learner knowledge, performance and effectiveness.
• Demonstrated ability to build and maintain productive and collaborative relationships cross-functionally.
• Aptitude for new concepts and technologies with the ability to quickly put them into practical use.
• Track record of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Excellent verbal and written communication skills with the ability to effectively interact with and present to stakeholders at all levels.
• Strong creative problem-solving and analytical skills.
• Demonstrated time management skills.
• Strong organization skills and attention to detail.
• Proficient in Microsoft Office applications, collaboration platforms and learning design programs.
• Proficient in learning management systems (LMS) and learning experience course creation, authoring and gamified learning platforms and tools. For example, articulate 360, RISE360, Adobe Captivate, ELB, Kahoot!
• Expected to apply AI writing, design, image, audio and video creation tools as part of daily design and development practice. For example, Microsoft Copilot, Synthesia, Canva, DALL-E.
• Proficient in video and VR production tools.

Preferred skills, experience, and qualities needed

• Degree focused in Business Administration, Communications, Education, Human Resources, Organizational Development / Effectiveness or Adult Learning, is a plus.
• Knowledge of innovative learning tools and experience driving adoption of new tools across a team, is a plus.
• Knowledge of the technology industry is a plus.
• Strong knowledge of advanced sales skills and strategy is a plus.
• Technical acumen is a plus.
• Knowledge of adult learning principles is a plus.
• History of working with sales and services organizations to increase revenue and profit performance, is a plus.

Pay range: $91,000 - $120,000 depending on experience and skill set

Annual bonus target of 5% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials.

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.