Sr. Import/Export Analyst

Medtronic; Jacksonville (FL); On-site; USD 79,000 - 119,000; Full time

Job summary

A leading healthcare technology company is seeking a Sr. Import/Export Analyst to ensure product classification accuracy and compliance within their Global Trade Services. The ideal candidate will utilize SAP-GTS and provide coaching to junior analysts. This role is crucial for maintaining regulatory standards and improving operational metrics. The position is based in Jacksonville, Florida, requiring onsite work for a minimum of four days a week.

Benefits

Competitive salary

Flexible benefits package

Tuition assistance

Qualifications

• 6+ years of relevant experience in Trade or equivalent experience.
• Minimum of 2 years of experience in product classification.
• Strong analytical and problem-solving abilities.

Responsibilities

• Perform and validate product classifications.
• Ensure classification accuracy in connected systems.
• Lead data-cleanup initiatives.
• Drive process efficiency initiatives.
• Provide coaching and mentorship to team members.

Skills

Product classification

Regulatory compliance

Analytical skills

Problem-solving

Collaboration

Education

High School Diploma or Trade certification

Bachelor's Degree

Tools

SAP-GTS

Microsoft Excel

Power BI

Job description

We anticipate the application window for this opening will close on - 18 Nov 2025

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient‑centric, passionate, and who represent the same wide variety of life experiences as our patients.

The Sr. Import/Export Analyst serves as a subject‑matter expert within Medtronic’s Global Trade Services organization, responsible for ensuring the accuracy, consistency, and compliance of product classifications across all business units. This role combines advanced technical knowledge with strategic problem‑solving to support classification governance, data integrity, and regulatory adherence across import, export, and free‑trade agreement processes.

The Sr. Analyst works independently under limited supervision, leads moderately complex projects, mentors analysts, and partners cross‑functionally to drive service excellence—achieving classification accuracy, timeliness, and quality goals consistent with Medtronic’s global standards.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In‑person exchanges are invaluable to our work. We’re working a minimum of 4 days a week, onsite as part of our commitment to fostering a culture of professional growth and cross‑functional collaboration as we work together to engineer the extraordinary.

As a Sr. Import/Export Analyst , you will :

1. Product Classification & Compliance Execution

• Perform and validate HTS, Schedule B, and ECCN determinations using engineering documentation, product drawings, and technical specifications.
• Ensure classification accuracy in SAP‑GTS, DCI, and Descartes, maintaining data integrity across connected systems.
• Lead complex reclassification and data‑cleanup initiatives (e.g., DCI extensions, EU feed alignment, Russia Master File, Section 301 updates).
• Apply WCO, U.S. Customs, and Export Administration Regulations to mitigate compliance risk.
• Collaborate with Import Operations, R&D, Regulatory, and Engineering on new product classifications and lifecycle changes.
• Support Nairobi Protocol, PGA, and FTA eligibility reviews within the end‑to‑end trade process.

2. Service Performance & Operational Metrics

• Consistently meet or exceed service performance targets.
• Use FIFO methodology and ServiceNow tracking to ensure prioritization, transparency, and compliance.
• Identify workload trends, monitor distribution, and recommend solutions to improve throughput and quality.
• Communicate capacity, project updates, and risk factors to management for proactive planning and balanced task allocation.

3. Process Improvement & Automation

• Drive automation and process efficiency initiatives for classification uploads, HS6 harmonization, and DCI‑SAP feed integrity.
• Partner with IT and analytics teams to build dashboards measuring SLA performance, quality, and throughput.
• Lead or contribute to at least one continuous‑improvement or automation project annually (e.g., mass upload tools, EU extension logic, DCI exception tracking).
• Document and implement SOPs and work instructions to standardize global processes.

4. Coaching & Mentorship

• Provide peer reviews, coaching, and technical guidance to Analysts and new team members.
• Lead knowledge‑sharing sessions on classification principles, SAP‑GTS logic, and DCI data flows.
• Support onboarding of new team members through the buddy program (approx. six months).
• Review and approve analyst classifications to ensure accuracy, consistency, and policy alignment.

5. Cross‑Functional Partnership & Influence

• Serve as the primary contact for complex classification inquiries from regional trade teams, Supply Chain, and Engineering.
• Present findings and recommendations to leadership on data accuracy, risk exposure, and process improvement.
• Collaborate with EU trade teams and Import Operations to align country‑specific requirements and HS schema usage.
• Contribute to training and communication materials supporting cross‑functional classification awareness.

Must Have: Minimum Requirements

• High School Diploma or relevant Trade certification (or equivalent) with 6+ years of relevant experience in Trade or equivalent experience (OR an Associate’s Degree with 4+ years experience OR a Bachelor’s Degree with 2+ years experience).

Nice to Have

• Bachelor’s degree.
• Minimum of 2 years of experience in product classification.
• Proficient in Microsoft Excel.
• Familiarity with Power BI or similar data visualization tools for reporting and insights.
• Experience working with SAP or comparable ERP systems.
• Strong analytical and problem‑solving abilities.
• Licensed Customs Broker or Certified Export Specialist (CES).
• Experience within medical device or regulated industries.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co‑workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD): $79,200.00 – $118,800.00. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance; Health Savings Account; Healthcare Flexible Spending Account; Life insurance; Long‑term disability leave; Dependent daycare spending account; Tuition assistance/reimbursement; and Simple Steps (global well‑being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short‑term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Key Statements

Learn more about our business, mission, and our commitment to diversity.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.