Sr. Implementation Manager

Axs; New Orleans (LA); On-site; USD 88,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Flexible hours

Job summary

WRSTBND, a leading event technology partner, seeks a Sr. Implementation Manager to guide clients through technical onboarding and live event readiness, translating requirements into platform configurations and coordinating integrations.

You will own testing, training, and handoffs, while reducing risk and ensuring smooth delivery. This role demands strong project management, client-facing communication, and the ability to manage multiple implementations concurrently.

Qualifications

• BA/BS degree in related field or equivalent experience.

Responsibilities

• Lead technical onboarding from requirements gathering through launch readiness.
• Translate client requirements into platform configurations and guide best practices.
• Configure, test, and validate events including tickets, credentials, and devices.
• Own onboarding of third-party integrations and data flows.
• Lead client training for administrators and operators.
• Serve as technical point of contact during implementation.
• Collaborate with Business Development, Operations and Engineering to address complex requirements.
• Develop onboarding docs, guides, checklists, and reusable processes.

Skills

Onboarding

Client training

Requirements analysis

Test planning

Technical documentation

Project management

Microsoft Excel

Communication

Troubleshooting

Education

BA/BS Degree

Advanced degree preferred

Tools

Postman

API testing tools

Job description

From nation-wide music festivals to small fundraisers, WRSTBND is a leading partner for seamless event technology.

WRSTBND was born out of a think tank of tech engineers and event producers to bridge every operational aspect of events. We have created an event technology ecosystem that connects the dots on multiple aspects of an event.

We’re pioneering integrated RFID and NFC scanning hardware, edge computing, real-time mobile transactions and backend processes – each with the ability to be customized to specific event needs and goals.

The Role

Our new Sr. Implementation Manager will guide clients through technical onboarding to ensure they are prepared to successfully launch and operate events using the WRSTBND platform. This role translates event requirements into effective platform configurations, coordinates third-party integrations, leads testing and user acceptance, and trains client teams on essential workflows and best practices. By delivering optimized, thoroughly tested solutions and preparing clients for live operations, this position reduces implementation risk, improves the client experience, and contributes to successful event delivery and strong client relationships.

As a Sr. Implementation Manager for WRSTBND, you'll

• Lead technical onboarding for new clients and events from requirements gathering through launch readiness; document workflows, ticketing configurations, access requirements, user roles, third-party systems, dependencies, ownership, timelines, and operational considerations.
• Translate client requirements into appropriate WRSTBND platform configurations; guide clients toward best practices and identify technical risks or unusual requirements before they become event-day issues.
• Configure, review, test, and validate events, including ticket types, credentials, access rules, devices, permissions, integrations, and event-specific settings; build and execute end-to-end and user-acceptance testing plans.
• Own onboarding and implementation of supported third-party integrations; gather prerequisites, configure external platforms, validate data flows, mappings, permissions, authentication, and expected behavior, and troubleshoot issues across WRSTBND, client, and third-party environments.
• Lead client training for administrators, managers, operators, and other users; teach critical platform and integrated workflows, develop implementation-specific guides and reference materials, and confirm client readiness before handoff.
• Serve as a technical point of contact throughout implementation; coordinate clients, WRSTBND teams, and third-party providers and clearly communicate capabilities, configuration decisions, dependencies, limitations, risks, testing results, and implementation details.
• Partner closely with Business Development, Operations, and Engineering; elevate complex or net-new integration requirements to Engineering and surface recurring configuration, integration, training, and operational issues.
• Improve implementation scalability by developing and maintaining onboarding documentation, configuration standards, integration guides, testing procedures, training materials, templates, checklists, standardized processes, and reusable best practices.

You don't have to check all the boxes, but we think these skills are important:

• BA/BS Degree (4-year) (Advanced Degree Preferred) related field
• Experience with event technology, ticketing, access control, credentialing, or live-event operations
• 4+ years' experience:
  • Configuring and troubleshooting integrations across multiple technology platforms.
  • Leading software implementations, integrations, onboarding, training, or technical deployments.
• Experience using tools such as Postman or similar API testing tools.
• Experience creating test plans, acceptance criteria, training programs, or technical documentation
• Experience working directly with clients in a technical environment.
• Advanced Excel Skills
• Strong technical aptitude and ability to quickly learn complex software platforms.
• Knowledge of software implementation, system integration, client onboarding, training, and technical deployment practices.
• Ability to work directly with clients and external technology providers in a technical environment.
• Strong troubleshooting and problem-solving skills, including the ability to translate operational requirements into technical configurations and test scenarios.
• Strong written communication, documentation, organizational, and project-management skills.
• Ability to manage multiple implementations while meeting fixed timelines and maintaining a high standard of execution.
• Ability to identify when client requests conflict with established best practices and confidently recommend effective alternatives.
• Ability to lead client training and clearly communicate technical workflows to a variety of users.

Pay Scale: $88,000 - $90,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position.

These are some of the perks of working at WRSTBND:

• Salary commensurate with experience
• Health, dental, and vision benefits
• 401(k) retirement plan with matching
• Flexible work hours / policy

WRSTBND is committed to fighting injustice. Fairness is key to our company's purpose. We are an equal opportunity employer and value diversity. WRSTBND is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

AXS , a subsidiary of AEG , sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

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