Sr Implementation Manager

UnitedHealth Group; Eden Prairie (MN); Hybrid; USD 92,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase plan

401k contribution

Job summary

UnitedHealth Group is seeking an Implementation Project Manager (IPM) for Fee for Service Medicaid implementations. This remote role supports New Client Implementations nationwide, with in-office requirements in Minneapolis or DC for some locations.

You will lead onboarding, manage client relationships, ensure quality and profitability, and coordinate cross-functional clinical and formulary needs. The role requires PMP, 5+ years in technical project management and Medicaid experience, plus

Qualifications

• PMP certification required.
• 5+ years of technical project management experience.
• 5+ years of FFS Medicaid experience.
• 3+ years in the healthcare industry specifically in Medicaid and/or Medicare.
• 3+ years software development and/or software implementations.
• 2+ years of experience in Pharmacy Benefit Management.
• 2+ years in a client-facing role.
• Experience managing large-scale healthcare projects with teams of 10+.
• Strong influencing, cross-functional collaboration, and negotiation skills.
• Proficiency with Outlook, Excel, PowerPoint, Project, and Word.
• Ability to present to all levels of management.
• Ability to ascertain client needs through active listening and consultative work.

Responsibilities

• Manage the entire client onboarding project for implementation and be the main client contact.
• Act as a trusted partner, learning the client business to anticipate needs.
• Ensure client satisfaction, quality of work, and project profitability.
• Coordinate with internal departments for clinical and formulary needs.
• Coordinate disruption analysis to impacted membership as applicable.
• Work with operations to identify and resolve implementation issues.
• Facilitate meetings at various organizational levels.
• Monitor, track, and report implementation status and performance.
• Identify risks and communicate mitigation plans to senior leadership.
• Ensure plan updates and deliverables are met by all teams.
• Manage pre-implementation audits with the client and audit department.
• Mentor other team members in implementation when needed.
• Up to 15% travel.

Skills

PMP Certification

Technical project management

Client facing

Healthcare industry knowledge

Project planning

Presentation skills

Cross-functional collaboration

Stakeholder management

Tools

Microsoft Outlook

Excel

PowerPoint

Project

Word

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Implementation Project Manager (IPM), Fee for Service (FFS) Medicaid Implementations, can work remotely from anywhere in the US. This role provides project management support for medium and complex projects within New Client Implementations at Optum Rx. This is a customer-facing role.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

• Manage the entire client onboarding project for implementation, main contact for the client
• Acts as a trusted partner t key constituencies by learning their business to anticipate stakeholder needs and concerns
• Ensures client satisfaction, quality of work, and project profitability
• Coordinate efforts with internal departments for the creation of clinical and formulary needs
• Coordinate disruption analysis to impacted membership (if/when applicable)
• Work with Operations and functional leaders to proactively identify implementation issues and drive their resolution
• Facilitate meetings at various levels of the organization, including management weekly reviews
• Monitor, track, and report implementation status and performance, internally and externally
• Identify implementation risks, implement a mitigation / action plan to drive improved outcomes, communicate to senior leadership
• Ensure accuracy of plan updates and missed deliverables from all teams
• Manage pre-implementation audits with the audit department and the client
• Ability to mentor other team members within implementation, if needed
• Up to 15% travel

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• PMP Certification
• 5+ years of technical project management experience
• 5+ years of FFS Medicaid experience
• 3+ years in the healthcare industry specifically in Medicaid and/or Medicare
• 3+ years software development and or software implementations
• 2+ years of experience in Pharmacy Benefit Management
• 2+ years in a client facing role
• Experience managing large-scale healthcare projects with teams of 10 or more
• Solid experience in influencing externally with soft power, driving cross - functional collaboration, and negotiating win-win solutions
• Proficiency with Microsoft Outlook, Excel, PowerPoint, Project, and Word
• Demonstrated ability to present to all levels of management and audiences
• Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives

Preferred Qualifications

• Certified Pharmacy Technician
• Software development and or software implementations
• 2+ years of PBM client implementation project management experience or Account Management experience
• Experience managing complex projects with various stakeholders

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.