Sr. Implementation Consultant CE-029

Irth Solutions; Columbus (OH); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health plan options

401(k) with company match

Hybrid work model

Work-from-home stipend

Company events

Job summary

IrthSolutions in Columbus, OH is seeking a full-time Pipeline Integrity Engineer to oversee implementation projects for assigned clients and ensure ongoing success and satisfaction.

The role emphasizes customer enablement, rapid issue resolution, and coordination with product management to relay user requirements. Travel across North America is expected as needed.

Qualifications

• 5+ years in the midstream pipeline industry or equivalent.
• Experience implementing solutions for clients and driving adoption.
• Strong relationship management and communication skills.
• Ability to travel across North America and internationally if needed.

Responsibilities

• Develop a thorough understanding of Irth – Asset Integrity for Pipelines products to successfully implement, configure, and train new users.
• Project management – manage deliverables, KPIs, and budgets.
• Coach customers to identify threats and achieve business goals using the software.

Skills

Pipeline integrity expertise

Project management

Customer relationship management

Training & onboarding

Regulatory knowledge

Tools

Pipeline software

ASME/Z662 knowledge

Job description

Opportunity

IrthSolutions is an innovative technology company that develops SaaS solutions for the oil& gasindustry. Our solutions are unparalleled within the pipeline integrity management software space. The special ingredient in our sauce is the ability to welcome any challenge and buildstate-of-the-artsolutions to meet them head-on. We are looking for great candidates to help uscontinueour pathofinnovation.

Job Description

We are looking for a full-time Pipeline Integrity Engineer toworkas anImplementation Engineerand oversee assigned clientele,be responsible forcontinued success of each client and provide regular updates to the client andIrthmanagement. Client involvement starts with Pilot Programs, extends into implementation of our solutions, and continues withintroductionof new features and continued responsibility for customer satisfaction and success. The successful candidate in this role will need toestablisha strong relationship with assigned clientele and respond to any technical / business related inquiries. The role will be pivotal in empowering the customer and ensuring allfacetsof the application are being used to advance their business and to driveIrthrevenue.

Responsibilities – External - CustomerFacing(80% of role) & Internal (20% of role):

• Develop a thorough understanding ofIrth – Asset Integrity for Pipelines products to successfully implement, configure, and trainnew users.

• Project management – ability toconfidently and successfully manage project deliverables, success KPI’s and project budgets.

• Teach and coach new and active customers toidentifythreats to their pipeline assetsidentifiedby the software andassistthem to achieve their business goals andobjectives

• Suggestadditionalways that these tools can be used to address regulatory data collection & analysis needs.

• Submit and assess the value of enhancement requests and prioritize those requests for adoption in the product

• Provide mentorship on integrity management best practices

• Perform configurations, data loading, model execution, reportpresentationsand interpretation of results

• Manage requirements from multiple client accounts

• Build andmaintainstrong customer relationships

• Drive the success of our customers by greater adoption andpossible expansionopportunities within the active customer base

• Drive improvements in processes and policies, helping to move toward greater automation,self-service, and customer empowerment

• Work effectively with various teams including large client organizations

• Be the key communication channel for all business and development opportunities for responsible clients

• Work with product management teams to communicate customer requirements/requests

• Support product development sprints byprovidingcustomer insights and feedback

• Communicate effectively to all channels involved in product development

AI Use in Hiring

As part of our hiring process, this role may use artificial intelligence or automated tools to assist in reviewing and screening applications. These tools support, but do not replace, human judgment in hiring decisions.

Role Type

This is a newly created position.

Compensation

The salary range for this role is CAD $140k-160K This range reflects the base salary only and does not include any other compensation components. Any offers made are dependent on factors including and not limited to experience, skills, and location.

• 5+ years’ experience in the midstream / transmission pipeline industryrequired

• Deep understanding and knowledge of Z662 / ASME andother industry guidancerequired

• Experience analyzingdifferent typesof pipeline integrity assessment datarequired

• Experience working with pipeline integrity software and technology preferred

• Experience working with multiple levels within a Fortune 100 company preferred

• Strong relationship management and organizational skills

• Experience withsolution development processes and application support lifecyclespreferred but notrequired.

• Ability to travel throughout North Americaand internationally if needed

• Very organizedand structured with attention to detail

What We Offer

• Join a dynamic, growing company with a strong reputation in its industry.
• Competitive salary.
• Comprehensive health plan options, including medical, dental, and vision coverage.
• 401(k) plan with company match.
• Flexible PTO policy plus company-paid holidays.
• Additional benefits, including life insurance, pet insurance, and employee discounts and perks programs.
• Generous one-time work-from-home stipend to help you set up your home workspace.
• Company events and opportunities to connect, including monthly team lunches, volunteer outings, and quarterly gatherings.
• Hybrid employees have access to complimentary snacks, beverages, and coffee at our Columbus, Ohio office.