Sr Implementation Consultant

Fusion Risk Management; United States; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Bonus incentives

401(k) plan

Medical, dental, vision

Job summary

Fusion Risk Management, Inc. is seeking an Implementation Consultant II to join our Customer Team. You will apply knowledge of Salesforce, the Fusion Framework, and client-facing delivery to enable successful project outcomes.

In this role, you will support end-to-end project delivery, conduct system demos, manage documentation, and collaborate with clients and internal teams. You will pursue certifications and leverage AI tools to boost efficiency and innovation.

Qualifications

• 2-5 years of external client project experience.
• Bachelor's degree or higher in Information Systems, Business Administration, Computer Science, or a related discipline preferred
• Salesforce Business Analyst Certification
• Ability to learn new skills with the support of your manager and via self-paced training courses
• Ability to work on multiple projects simultaneously
• Collaborative approach working with teams of varying sizes and clients in different industries
• Professional written, verbal, and presentation skills
• Tools: Jira, MS Office Suite, Salesforce CRM, Force.com platform, Gearset
• Familiarity with AI tools and a willingness to incorporate them into day-to-day work to improve efficiency and effectiveness.

Responsibilities

• Support end-to-end delivery of Fusion projects on the Force.com platform.
• Follow Fusion's project methodology and tools to drive teams and clients to successful outcomes.
• Lead and support testing, documentation, environment migrations, and user story management.
• Lead general project activities including meetings, notes, and demonstrations.
• Consistently communicate with internal stakeholders and client teams.
• Aim to obtain Salesforce certifications and leverage AI tools in daily work.

Skills

Client-facing

Learning agility

Multi-project management

Collaboration

AI tools familiarity

Education

Bachelor's degree or higher

Tools

Jira

MS Office Suite

Salesforce CRM

Force.com platform

Gearset

Job description

The Role

Fusion's Implementation Consultant II is a key client facing role within our Customer Team. Implementation Consultants are highly sought after for their knowledge of Salesforce, the Fusion Framework ®, and our clients. Our mission is to enable our clients to get the most out of our software, through a positive project experience. Implementation Consultants will work within large and small teams and work with various clients in different scales of complexity. We rely on our Senior Implementation Consultants to help the clients understand our platform as well as delivering project scope to a high standard.

• Support the end-to-end delivery of Fusion projects, implementing cloud-based software on the Force.com platform
• Follow Fusion's project methodology and tools to drive our teams and our clients to successful outcomes
• Learn industry basics and the functional solutions of the Fusion Framework ®
• Hands-on configuration using Force.com and Fusion tools
• Lead and support other technical tasks including testing, documentation, environment migrations, and user story management
• Lead general project activities including attending meetings, taking notes, and giving demonstrations
• Consistently and effectively communicate with internal stakeholders and client teams
• Achieve technical certifications throughout your career at Fusion (e.g. Salesforce App Builder, Salesforce Administrator, and others)
• Leverage AI tools to enhance efficiency, problem-solving, and innovation in your daily work.
• Document and share AI use cases and best practices to support continuous learning and elevate team performance.

Knowledge, Skills, and Abilities

• 2-5 years of experience working with external clients on technology projects
• Bachelor's degree or higher in Information Systems, Business Administration, Computer Science, or a related discipline preferred
• Salesforce Business Analyst Certification
• Ability to learn new skills with the support of your manager and via self-paced training courses
• Ability to work on multiple projects simultaneously
• Collaborative approach working with teams of varying sizes and clients in different industries
• Professional written, verbal, and presentation skills
• Tools: Jira, MS Office Suite, Salesforce CRM, Force.com platform, Gearset
• Familiarity with AI tools and a willingness to incorporate them into day-to-day work to improve efficiency and effectiveness.

Milestones for the First Six Months

In one month, you will:

• Complete all HR-related onboarding requirements
• Participate in Fusion New Hire Bootcamp and Industry trainings
• Start project work (assignment or shadow)

In three months, you will:

• Demonstrate consistent use of Fusion tools and procedures
• Begin project work with small to medium cases with manager support
• Start to work with project manager to contribute and collaborate on larger project scopes
• Start delivering system demos to clients with assistance

In six months, you will:

• Lead system demos to clients with support from your team
• Be able to communicate technical information to clients
• Begin to build rapport with clients
• Independently drive the successful completion of assigned work

Compensation & Benefits

The annual base salary range for this position is $100,000-125,000, depending on the candidate's experience, qualifications, and relevant skill set. This role is eligible for bonus incentives and may participate in long-term incentive programs. Fusion offers a comprehensive benefits package including medical, dental, vision, and a 401(k) plan.

Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.