Sr. Human Resources Generalist

Williams-Sonoma, Inc.; Olive Branch (MS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous employee discount

401(k) plan

Health benefits

Paid vacations

Volunteer time off

Job summary

Williams-Sonoma, Inc. in Olive Branch, MS is seeking a Senior HR Generalist to partner with operations leaders and associates, delivering practical, day-to-day HR support in a fast-paced distribution environment.

The role requires hands-on employee relations, policy interpretation, and engagement initiatives, with a strong floor presence and responsiveness. You will support onboarding, performance management, and compliance while balancing associate advocacy with business needs.

Qualifications

• Bachelor’s degree in HR or related field.
• 4–6 years HR experience in distribution/retail/or fast-paced operational environments.
• Experience with investigations and employee relations.
• Knowledge of federal, state, and local employment laws.
• Strong communication skills and ability to advise clearly.
• Ability to balance associate advocacy with business needs.

Responsibilities

• Partner daily with operations leaders and associates to address employee relations matters and provide HR guidance.
• Maintain visible floor presence to proactively identify concerns and drive engagement.
• Investigate, document and resolve employee relations issues in a timely, fair, and compliant manner.
• Support onboarding, performance management, engagement initiatives, and communication efforts.
• Ensure consistent application of policies and employment practices across departments.
• Partner with leaders to support retention and exit feedback surveys.

Skills

Employee relations

HR guidance

Investigation skills

Policy interpretation

Onboarding

Performance management

Employment laws knowledge

Communication skills

Floor presence

Bilingual (optional)

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

MS Office

HRIS systems

Job description

The Senior HR Generalist partners closely with operations leaders and associates to support a positive, compliant, and engaging associate experience within a fast-paced supply chain environment. This role serves as a trusted HR partner on employee relations, policy interpretation, engagement, and compliance, while maintaining a strong floor presence and delivering practical, day-to-day HR support. The ideal candidate is highly visible, responsive, and able to balance associate advocacy with business needs.
The Sr. Human Resources Generalist position is located in Olive Branch, MS.

You'll Be Excited About This Opportunity Because You Will

• Partner daily with operations leaders and associates to address employee relations matters, provide HR guidance, and support a positive associate experience in a fast-paced distribution environment.
• Maintain a visible presence on the floor through regular walkthroughs and open-door engagement to proactively identify concerns, build trust, and drive associate engagement.
• Investigate, document, and resolve complex employee relations issues and HR compliance matters in a timely, fair, and consistent manner, ensuring compliance with employment laws and company policies.
• Support the execution of key HR programs and processes, including onboarding, performance management, employee engagement initiatives, recognition programs, and the Associate Opinion Survey (AOS), including follow-up action planning.
• Ensure consistent application of company policies, procedures, and employment practices across all functional areas and departments.
• Partner with leaders to support retention efforts, including exit feedback surveys.
• Provide cross-site HR support in partnership with the HR Generalist at the Arizona Distribution Center to ensure alignment, consistency, and collaboration across locations.
• Contribute to associate communications by supporting monthly newsletters, engagement calendars, bulletin boards, and digital display content to promote awareness, engagement, and timely communication.
• Manage and support HR compliance-related processes, including employee relations documentation, unemployment claims, workers’ compensation reporting, and leave of absence administration.
• Demonstrate flexibility to meet business needs, including second-shift support and availability during peak operational periods, which may include holidays such as Thanksgiving and the day after Thanksgiving.

Check out some of the required qualifications we are looking for in amazing candidates:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 4 - 6 years of progressive HR experience, preferably in distribution, manufacturing, logistics, retail, or other fast-paced operational environments.
• Strong employee relations experience with demonstrated ability to conduct investigations and manage sensitive workplace issues with sound judgment and discretion.
• Working knowledge of federal, state, and local employment laws and HR compliance requirements.
• Proven ability to build effective partnerships with leaders and associates at all levels of the organization.
• Strong verbal and written communication skills, with the ability to deliver clear, practical guidance.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic environment.

We Prefer Some Of These Qualities As Well

• Proficiency in Microsoft Office and HRIS systems; Experience with leave management, workers’ compensation, and unemployment processes preferred.
• Bilingual skills are a plus for this role.

Review these physical requirements, as they play a major part in this role:

• Must be able to walk, stand, bend.
• Sit for a long period of time.
• Able to use computer for an extended period of time.

Our company benefits are second to none in the industry:

• Generous discount on all Williams-Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
• For more information on our benefits offers, please visit MyWSIBenefits.com.
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required).

EOE