Sr. HR Service Partner - Americas

Veralto; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Remote work model

Competitive salary

Flexible hours

Structured onboarding and training

Career development and coaching

Collaborative team environment

Job summary

Veralto is seeking a Sr. HR Service Partner to join our HR Shared Services team. This role focuses on delivering efficient, high-quality HR services, managing case workloads, and ensuring standardized processes across the organization.

You will support associates and leaders, supervise knowledge base improvements, and contribute to continuous improvement initiatives while operating in a remote-friendly environment with strong collaboration across our global network.

Qualifications

• Bachelor-level degree or equivalent.
• 3–5 years HR experience, preferably in shared services.
• Solid understanding of HR policies and regulatory requirements.

Responsibilities

• Become the first point of contact for HR inquiries from associates and leaders.
• Log and manage tickets/cases in the case management system.
• Guide users on self-service tools and knowledge base content.
• Ensure SLAs and service quality standards are met with high accuracy.
• Escalate unresolved cases to Tier 3 and SMEs as needed.
• Support continuous improvement initiatives within HR operations.

Skills

HR policies

CRM tools

JIRA

HRIS

Data analysis

Communication

Education

College degree

Tools

Workday

SAP

Oracle

Job description

Imagine yourself doing meaningful work that makes an everyday impact on the world around you.

At Veralto, our unifying purpose of Safeguarding the World’s Most Vital Resources™ is more than words: it’s a proven path towards positive change, improvement for our planet, and development for yourself.

Whether we’re ensuring the continued availability of clean drinking water, protecting our waterways, or enhancing the traceability, color accuracy, and packaging of everyday essentials, the work we do every day contributes to a safer world and a more sustainable future.

When you join Veralto’s vibrant global network of 13 operating companies and 16,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have boundless opportunities to deepen your skillset, pursue your ambitions, and grow your career.

We offer:

• Remote work model

• Competitive salary

• Attractive benefits

• Flexible working hours

• Structured onboarding and training

• Career development and coaching opportunities

• A collaborative and supportive team environment

The essential requirements of the job include:

• College Degree

• English and Portuguese for the Americas Region and prefer Spanish as well

• 3–5 years of HR experience, preferably in a shared services environment

• Solid understanding of HR policies and regulatory requirements

• Log and manage tickets/cases in the system (management/CRM tools, preferably JIRA)

• Experience with HRIS (e.g., Workday, SAP, Oracle)

• Strong analytical mindset; able to spot trends and suggest improvements

• Strong communication and problem-solving skills

The Sr. HR Service Partner, will be a key member of the HR Shared Services team, supporting associates and leaders by delivering consistent, efficient, and high-quality HR services. This role focuses on operational excellence, process accuracy, and effective use of HR systems, enabling HR partners and business leaders to concentrate on higher-value activities.

Reporting to the Shared Service Manager & Operations, this position plays an important role in maintaining standardized HR processes, ensuring policy adherence, and supporting continuous improvement initiatives within HR operations.

In this role, a typical day will look like:

• Serve as the first point of contact for HR-related inquiries from associates and leaders

• Using knowledge database, FAQs and training, manage assigned caseload in the case management system for more complex level 2 transactions/requests such as: Preboarding, Severance, etc.

• Log and manage tickets/cases in the system.

• Guide users on self-service tools and knowledge base content.

• Provide updates and supports the development and improvement of knowledge base articles, FAQ's, internal process documentation and standard work.

• Ensure SLAs and service quality standards are met with a high-level of accuracy.

• Ensure consistent application of policies and standard work procedures.

• Escalate unresolved or complex cases to Tier 3 and SMEs, as needed

• Manage Confidential matters and resolves escalated cases.

• Participates in continuous improvement efforts, workshops, provides insights to improve processes or self-service tools, etc.

• Provides advice, trains, and coaches Tier 1 Service Partners

With annual sales of $5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.

Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—protect the world’s food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.