Sr. HR Business Partner, NASC PXT

Amazon Inc.; Florida; On-site; USD 130,000 - 176,000; Full time

Benefits offered by this job

Health insurance

RSUs and sign-on payments

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Senior HR Business Partner for the North American Sort Center (NASC) PXT team in Florida. This role partners with leadership to align talent strategies, improve employee experience, and drive organizational health using data and AI tools.

You will lead a team of HR professionals onsite, shaping culture, mitigating risks, and delivering scalable solutions across functions while maintaining high-touch support for sensitive employee matters.

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years in human resources or related experience.
• Experience in data-driven decision making.
• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management.

Responsibilities

• Lead and develop a diverse team of HR professionals, coaching them to elevate beyond tactical execution to become strategic partners who proactively identify and mitigate organizational risks while delivering exceptional service.
• Drive a culture of proactive risk identification and mitigation by establishing early warning systems, leveraging data insights, and building strong partnerships across functions.
• Shape the strategic vision for employee experience and organizational health. Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution.
• Partner with business leadership to develop and execute integrated talent strategies that address current needs and future capability requirements.
• Lead your team in effective use of analytics and AI tools to uncover patterns, predict risks, and drive data-informed decision making.
• Set clear goals for culture transformation with business leaders and champion diversity, equity and inclusion initiatives.
• Drive strategic adoption of HR technology to enable efficiency and high-touch support when needed.

Skills

Data-driven decisions

Employee onboarding

Investigations

Talent management

Leadership coaching

Education

Bachelor's degree or equivalent

Master's degree or MBA

Job description

Description

In pursuit of Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The Senior HR Business Partner (Sr. HRBP) is a key strategic partner on the NASC PXT team, bringing expertise in leadership development, employee experience, culture, and change management. This role balances tactical excellence with strategic insight, leveraging both technology and human judgment to align local leadership, centralized support, and systems in delivering high-quality employee experiences.

Description

In pursuit of Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The Senior HR Business Partner (Sr. HRBP) is a key strategic partner on the NASC PXT team, bringing expertise in leadership development, employee experience, culture, and change management. This role balances tactical excellence with strategic insight, leveraging both technology and human judgment to align local leadership, centralized support, and systems in delivering high-quality employee experiences.

The Sr. HRBP contributes to excellence in PXT service delivery through leadership and strategic insight. They support team development and process optimization while upholding high standards and risk management practices. Leveraging data and experience, they inform business decisions and help implement scalable solutions. Their influence extends across the organization, collaborating with leaders to advance key initiatives and deliver solutions that balance immediate needs with long-term objectives.

You will be expected to work onsite at an Amazon facility.

Key job responsibilities

• Lead and develop a diverse team of HR professionals, coaching them to elevate beyond tactical execution to become strategic partners who proactively identify and mitigate organizational risks while delivering exceptional service.
• Drive a culture of proactive risk identification and mitigation by establishing early warning systems, leveraging data insights, and building strong partnerships across functions. Guide your team in developing sound judgment to spot emerging people-related risks before they impact the business.
• Shape the strategic vision for employee experience and organizational health. Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution. Enable your team to move beyond immediate problem-solving to address systemic issues and opportunities.
• Partner with business leadership to develop and execute integrated talent strategies that address both current needs and future capability requirements. Coach leaders on effective talent development while building a strong succession pipeline within your own HR organization. Anticipate future talent needs and evolving workforce dynamics to future-proof both operations and HR.
• Lead your team in effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision making. Translate complex insights into compelling narratives that influence senior stakeholders and drive organizational change.
• Set clear goals for culture transformation with business leaders. Design and implement comprehensive strategies to systematically strengthen organizational health, talent capabilities, and leadership effectiveness. Champion initiatives that measurably enhance diversity, equity and inclusion.
• Drive strategic adoption of HR technology to enable both efficiency and excellence in service delivery. Guide your team to leverage automation while preserving high-touch support for sensitive employee matters requiring human judgment and empathy.

A day in the life

A typical day involves balancing strategic insight with tactical execution. You'll provide expertise in employee relations, coach leaders through performance and development matters, and drive HR functional excellence. Operating with autonomy, you'll partner with leaders at multiple levels to develop forward-looking strategies focused on employee experience and operational objectives.

Through data analytics and AI-enabled tools, you'll identify trends and opportunities while maintaining the human connections essential for building trust. You'll support critical HR processes such as investigations and talent management while leveraging technology to enhance service delivery and decision-making, knowing when automation creates efficiency and when personal interaction remains crucial.

Success in this role comes from effectively enabling strong people leadership, influencing at scale, and addressing root causes of systemic issues. Through a combination of data-driven insights and strategic partnerships, you'll help create and maintain a workplace culture where employees feel valued, supported, and empowered to perform at their best.

About The Team

The North American Sort Center (NASC) network is composed of over 100 buildings across the U.S. and Canada, as part of Amazon's Middle Mile Operations. NASC ensures billions of packages move safely and efficiently from fulfillment centers to the last mile carriers.

The NASC HR teams partner to deliver the best customer experience that is resilient to variability and solutions-focused in a rapidly-changing environment. We enable our teams to operate with autonomy in a diverse workforce structure and we foster a culture where people connect, develop and deliver together.

Basic Qualifications

• Bachelor's degree or equivalent
• 5+ years of human resources or mix of equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing) experience
• Experience in making data driven business decisions
• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management

Preferred Qualifications

• Master's degree, or MBA
• Experience leading large teams/operations, including a salaried/hourly workforce, in a rapidly changing customer service, manufacturing, production or distribution environment
• Knowledge of employment law and HR policies and procedures
• Experience with employee relations
• Experience partnering with senior leaders to deliver results
• Experience in building and developing a high performance team
• Experience leveraging technology to drive process improvements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, FL, Opa‑Locka - 130,000.00 - 175,900.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10589193