Sr. HR Business Partner, NACF

Amazon Inc.; Canton (MS); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is hiring a Senior HR Business Partner for their Canton, MS location. This role is vital for aligning HR practices with strategic organizational goals. The successful candidate will lead a diverse team, drive HR initiatives, and utilize data and analytics to enhance employee experiences.

Applicants should possess a Bachelor’s degree and at least 5 years of HR generalist experience. A robust understanding of employee relations and the ability to coach leadership are also essential. The position offers a competitive salary and benefits.

Qualifications

• 5+ years of HR generalist experience.
• Experience with employee onboarding and talent management.
• Bachelor’s degree required.

Responsibilities

• Lead and develop a diverse HR team.
• Drive culture of proactive risk identification.
• Partner with leadership on talent strategies.
• Utilize analytics and AI for decision making.
• Set goals for culture transformation.

Skills

Human resource generalist experience

Operation management

Employee relations

Data analytics

Leadership coaching

Education

Bachelor’s degree

Tools

AI-powered tools

Job description

Job ID: 10408495 | Amazon.com Services LLC

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The Senior HR Business Partner (Sr. HRBP) is a key strategic partner on the NACF PXT team, bringing expertise in leadership development, employee experience, culture, and change management. This role balances tactical excellence with strategic insight, leveraging both technology and human judgment to align local leadership, centralized support, and systems in delivering high‑quality employee experiences.

Key Job Responsibilities

• Lead and develop a diverse team of HR professionals, coaching them to elevate beyond tactical execution to become strategic partners who proactively identify and mitigate organizational risks while delivering exceptional service.
• Drive a culture of proactive risk identification and mitigation by establishing early warning systems, leveraging data insights, and building strong partnerships across functions. Guide your team in developing sound judgment to spot emerging people‑related risks before they impact the business.
• Shape the strategic vision for employee experience and organizational health. Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution. Enable your team to move beyond immediate problem‑solving to address systemic issues and opportunities.
• Partner with business leadership to develop and execute integrated talent strategies that address both current needs and future capability requirements. Coach leaders on effective talent development while building a strong succession pipeline within your own HR organization. Anticipate future talent needs and evolving workforce dynamics to future‑prove both operations and HR.
• Lead your team in effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data‑informed decision making. Translate complex insights into compelling narratives that influence senior stakeholders and drive organizational change.
• Set clear goals for culture transformation with business leaders. Design and implement comprehensive strategies to systematically strengthen organizational health, talent capabilities, and leadership effectiveness. Champion initiatives that measurably enhance diversity, equity and inclusion.
• Drive strategic adoption of HR technology to enable both efficiency and excellence in service delivery. Guide your team to leverage automation while preserving high‑touch support for sensitive employee matters requiring human judgment and empathy.

A typical day involves balancing strategic insight with tactical execution. You will provide expertise in employee relations, coach leaders through performance and development matters, and drive HR functional excellence. Operating with autonomy, you’ll partner with leaders at multiple levels to develop forward‑looking strategies focused on employee experience and operational objectives.

Through data analytics and AI‑enabled tools, you’ll identify trends and opportunities while maintaining the human connections essential for building trust. You’ll support critical HR processes such as investigations and talent management while leveraging technology to enhance service delivery and decision‑making, knowing when automation creates efficiency and when personal interaction remains crucial.

Success in this role comes from effectively enabling strong people leadership, influencing at scale, and addressing root causes of systemic issues. By combining data‑driven insights and strategic partnerships, you will help create and maintain a workplace culture where employees feel valued, supported, and empowered to perform at their best.

About the Team

Amazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast‑paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items to households daily. NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates.

Basic Qualifications

• 5+ years of human resource generalist experience, or 5+ years of operations, customer service, retail, distribution, shipping, logistics, healthcare, hospitality or manufacturing experience.
• Experience supporting or leading employee‑focused processes including onboarding, benefits, investigations, training or talent management.
• Bachelor’s degree.
• Experience using data and high judgment to drive business decisions.

Preferred Qualifications

• Master’s degree, or MBA.
• Experience supporting large employee populations in manufacturing, retail, distribution, or similar operational environments.
• Knowledge of employment law, employee relations, and HR compliance requirements.
• Experience resolving sensitive employee relations issues.
• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner.
• Experience building, developing, and retaining high‑performing HR teams, with demonstrated success in improving team productivity and engagement.
• Experience leveraging AI‑powered tools and technologies to improve processes and service delivery, with demonstrated ability to drive technology adoption amongst teams.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Base salary range: $117,000.00 – $160,000.00 USD per year (USA, MS, Canton). Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.