Sr GTM Enablement Learning Program Manager - Services

Five9; United States; Hybrid; USD 88,900 - 247,700; Full time

Benefits offered by this job

Health, dental, and vision coverage

Generous employee stock purchase plan

Paid Time Off and 12 weeks paid parental leave

Job summary

Five9 is seeking a GTM Enablement Learning Program Manager to empower GTM employees and partners in selling and deploying Five9 solutions. This strategic position reports to the Manager of GTM Learning Programs.

The ideal candidate will have over 10 years of experience in Professional Services, strong project management skills, and knowledge of the call center industry. This role will allow remote work for most candidates, with occasional hybrid attendance required for local employees.

Qualifications

• 10+ years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position.
• Call Center industry experience is required.
• Experience developing processes focused on continuous improvement of sales enablement.

Responsibilities

• Manage day-to-day enablement and educational aspects of multiple strategic education projects.
• Articulate the value of Five9’s GTM strategy.
• Develop materials for internal and partner resources.

Skills

Project Management

Technical Call Center Expertise

Communication Skills

Leadership

SaaS Knowledge

Education

BA/BS or equivalent experience

Job description

Overview

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program Manager to empower our GTM employees and leading partners to better sell and deploy Five9 solutions. This is a strategic position within the GTM Education organization and will report directly to our Manager, GTM Learning Programs. As a key contributor in our ability to deliver customer value at speed and scale, we are looking for a highly motivated, self‑managed individual who can work with cross-functional teams to expand our GTM capabilities.

Key Focus Areas

• Develop strong relationships with key stakeholders and strategic partners to increase understanding of Five9 processes and capabilities.
• Drive successful GTM educational opportunities that drive strong sales and end-to-end customer engagement and retention through direct and partner efforts.
• Enhance Five9 processes to meet critical GTM requirements.

Key Responsibilities

• Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:
  • Serve as primary Five9 point of contact for education initiatives.
  • Work with Five9 Sales and Services stakeholders to understand the vision for growth and success.
  • Work with Five9 Channel Team to understand the vision for growth of partner successes.
  • Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected results.
• Articulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success across the entire GTM system.
• Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.
• Develop materials for use by internal and partner resources to help drive customer interest and grow revenue.
• Provide enablement training to groups from all customer‑facing roles from a variety of inputs.
• Work with Five9 internal business owners when partners uncover use cases that require additional enablement needs.

Key Skills

• Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position – Call Center industry experience is required.
• Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
• Experience developing processes focused on continuous improvement of the delivery of sales enablement and professional services.
• Up to 20% national and international travel may be required.
• BA/BS or equivalent experience is required.

Desired Skills

• Must possess a strong combination of project management skills, technical call center expertise, and employee and partner enablement.
• Must be an expert at developing and maintaining positive and productive relationships; impeccable communication skills and ability to understand customer, employee, and partner needs is imperative.
• Must be a natural leader: Able to build collaborative relationships with partners, stakeholders, employees and peers; Able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others.
• Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, VoIP, IVR/VRU and Call Center practices.
• Must be strategic thinker; Able to understand the "Big-Picture"; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.

Work Location

This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching and self‑guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Salary

US base salary range: $88,900 – $247,700 USD.

Equal Opportunity Employer

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.