Sr. Global Service Center Equipment Engineer

FormFactor Inc.; Livermore (CA); On-site; USD 91,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability coverage

401(k) with company match

Employee stock purchase plan (ESPP)

Paid time off

Quarterly profit-sharing bonuses

Job summary

FormFactor, Inc. in Livermore, CA is seeking a Sr Global Service Center Equipment Engineer to support, maintain, and improve equipment across FormFactor's Global Service Centers.

This role ensures equipment reliability, provides troubleshooting, manages parts, and drives continuous improvements in collaboration with Manufacturing Engineering, Operations, and equipment suppliers. You will troubleshoot equipment, coordinate repairs and upgrades, and develop training materials for Global Service

Qualifications

• Bachelor’s degree and a minimum of 2 years related experience
• Experience with service center equipment and capital equipment management
• Strong troubleshooting and process-improvement skills

Responsibilities

• Provide technical support and troubleshooting for equipment utilized within Global Service Centers worldwide.
• Diagnose equipment issues and implement corrective actions to minimize downtime and improve operational efficiency.
• Identify, source, and coordinate ordering and shipment of replacement parts to support ongoing equipment reliability.
• Partner with equipment suppliers to resolve technical issues and coordinate repairs, upgrades, and service activities.
• Support the installation, qualification, validation, and upgrade of supplier-provided equipment used in service center operations.
• Coordinate equipment modifications and enhancements to improve performance, productivity, and service quality.
• Develop and execute equipment acceptance and operational readiness plans.
• Provide technical ownership and support for custom FormFactor service and repair equipment, including PC URS, SAT, PAT, SDRT, new builds, deployments, qualification, upgrades, and documentation.
• Develop and deliver equipment operation, troubleshooting, safety, and preventative maintenance training programs.
• Train Global Service Center personnel on equipment best practices and SOPs.
• Facilitate training related to A&T process improvements and equipment enhancements.
• Create and maintain technical work instructions, training materials, and support documentation.
• Track and manage CAR activities, coordinate procurement, shipment, installation and deployment of approved capital equipment.
• Maintain equipment inventories and lifecycle records.
• Conduct Global Service Center equipment audits and identify opportunities for process improvements and standardization.
• Drive corrective and preventive actions from audit findings.
• Support Lean manufacturing and continuous improvement initiatives to improve service center efficiency, quality, and throughput.

Skills

Clean Room Environment

Communication

CMMS

Continuous Improvement

Cross-Functional Collaboration

Electrical Systems

Equipment Installations

Equipment Maintenance

Equipment Qualification

Equipment Troubleshooting

Planned Preventative Maintenance

Root Cause Analysis

Semiconductor Manufacturing

Education

Bachelor’s degree

Advanced degree

Job description

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift

The regular hours for this position are day shift.

Job Description

The Sr Global Service Center Equipment Engineer is responsible for supporting, maintaining, and improving equipment utilized across FormFactor's Global Service Centers (GSCs). This role ensures equipment reliability, supports service and repair operations, drives continuous process improvements, and provides technical expertise for both commercial supplier equipment and FormFactor-developed repair and assembly tools. Working closely with Global Service Center teams, Manufacturing Engineering, Operations, and equipment suppliers, this position provides troubleshooting support, manages spare parts and capital equipment activities, delivers training, and ensures equipment compliance with quality, safety, and operational standards.

Key Responsibilities

Equipment Support & Reliability

• Provide technical support and troubleshooting for equipment utilized within Global Service Centers worldwide.
• Diagnose equipment issues and implement corrective actions to minimize downtime and improve operational efficiency.
• Identify, source, and coordinate ordering and shipment of replacement parts to support ongoing equipment reliability.
• Partner with equipment suppliers to resolve technical issues and coordinate repairs, upgrades, and service activities.

Equipment Installation, Qualification & Upgrades

• Support the installation, qualification, validation, and upgrade of supplier-provided equipment used in service center operations.
• Coordinate equipment modifications and enhancements to improve performance, productivity, and service quality.
• Develop and execute equipment acceptance and operational readiness plans.

FormFactor Custom Equipment Support

Provide technical ownership and support for custom FormFactor service and repair equipment, including:

• Probe Card Universal Repair Station (PC URS)
• Sequoia Assembly Tool (SAT)
• Precision Assembly Tool (PAT)
• Single Outlet Replacement Tool (SDRT)
• New equipment builds and deployments.
• Global installations and startup support.
• Equipment qualification and validation activities.
• Upgrades, modifications, and continuous improvement efforts.
• User training and technical documentation support.

Training & Knowledge Transfer

• Develop and deliver equipment operation, troubleshooting, safety, and preventative maintenance training programs.
• Train Global Service Center personnel on equipment best practices and standard operating procedures.
• Facilitate training related to Assembly & Test (A&T) process improvements and equipment enhancements.
• Create and maintain technical work instructions, training materials, and support documentation.

Capital Equipment Management

• Track and manage Capital Authorization Request (CAR) activities related to Global Service Center equipment.
• Coordinate procurement, shipment, installation, and deployment of approved capital equipment.
• Maintain equipment inventories and lifecycle tracking records.

Audits & Continuous Improvement

• Conduct Global Service Center equipment audits to assess:
• Equipment condition and utilization
• Spare parts availability
• Repair process effectiveness
• Preventative maintenance compliance
• Safety and regulatory requirements
• Identify opportunities for process improvements and standardization across global service operations.
• Drive corrective and preventive actions resulting from audit findings.
• Support Lean Manufacturing and continuous improvement initiatives to improve service center efficiency, quality, and throughput.

Skills

Clean Room Environment, Communication, Computerized Maintenance Management Systems (CMMS), Continuous Improvement, Cross-Functional Collaboration, Electrical Systems, Equipment Installations, Equipment Maintenance, Equipment Qualification, Equipment Troubleshooting, Planned Preventative Maintenance, Root Cause Analysis (RCA), Semiconductor Manufacturing

Education & Experience

Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience| Required

Pay Range

$90,500.00 - $118,755.00

Pay Range Explained

This role in Livermore, California pays between $90,500.00 and $118,755.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You’ll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

For roles that are designated as remote-eligible, employees cannot be located in:AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.