Sr. Financial Aid Advisor

University of St. Augustine for Health Sciences; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Generous Medical, Dental & VisionPlans

Higher Education Tuition Reduction

Health Care Flexible Spending Accounts

Long Term Disability Coverage

Supplemental Life Insurance

401k with Match

Job summary

The University of the University of St. Augustine for Health Sciences seeks a Sr. Financial Aid Advisor to guide students and families through funding options, veterans benefits, and payment plans.

You will partner with admissions and finance teams to ensure clear understanding of costs and aid options. Required are a bachelor’s degree or equivalent and 5–7 years in a financial aid office; a master’s degree is highly preferred.

Qualifications

• Bachelor’s degree or equivalent experience required with 5–7 years in a progressive financial aid office.
• Master’s degree highly preferred.
• Attention to detail and strong organizational skills.
• Experience with Openet, Powerfaids, NSLDS, and Datatel/Colleague is a plus.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Counsel students on funding options and payment plans.
• Provide overviews of financial aid programs to qualifying students.
• Explain veterans’ education benefits and military tuition assistance as needed.
• Serve as School Certifying Official for veterans’ education benefits.
• Guide students in completing financial aid paperwork and meeting deadlines.
• Coordinate with admissions, enrollment, financial aid, and finance teams.
• Advise on financing education related to enrollment and academic progress.
• Communicate with applicants via email and phone.
• Direct students to appropriate offices for information.
• Demonstrate thorough understanding of university processes to route inquiries.
• Other duties as assigned.

Skills

Student First

Collaborate

Innovation

Customer Focus

Committed to Vision and Values

Accountable

Education

Bachelor’s degree or equivalent experience

Master’s degree preferred

Tools

Openet

Powerfaids

NSLDS

Datatel/Colleague

Job description

Sr. Financial Aid Advisor

At the University of St. Augustine for Health Sciences (USAHS), we seek innovative people that focus on supporting our learners through every stage of their educational journey. Working at USAHS allows you to put students first, while being a force for good. We believe that advancing our communities starts with a diverse employee base, so that as we interact with others, we can build bridges to trust, respect, and understanding. At USAHS, we understand how important it is to be able to come to work as your full, authentic self, bringing with you all of the experiences and ideas that are uniquely 'you'. Grow not only in your career but as a person. Be a force for good. Be the University of St. Augustine.

Success Profile

What makes a successful Sr. Financial Aid Advisor at the University of St. Augustine? Check out the traits we’re looking for and see if you have the right mix.

• Student FirstCollaborateInnovationCustomer FocusCommitted to Vision and ValuesAccountable

Our Values

The mission of the University of St. Augustine for Health Sciences is the development of professional healthcare practitioners through innovative, individualized, and quality classroom, clinical, and distance education.

• Student first
• Integrity
• Professionalism
• Health and wellness
• Promoting excellence and innovation
• Responsiveness
• Creative and critical thinking
• Collaboration

Culture

As a Certified B Corp institution since 2015, we are proud to be a part of a global movement that empowers businesses to meet the highest standards of verified social and environmental performance, public transparency and legal accountability to balance and purpose. As part of the B Corp community we are committed to working toward reducing inequality, lowering levels of poverty, a healthier environment, stronger communities, and the creation of more high-quality jobs. As part of our family, you will be given the opportunity to participate in a wide range of community projects focused on environmental sustainability and community support.

Key Benefits

• Generous Medical, Dental & Vision Plans
• Higher Education Tuition Reduction
• Health Care Flexible Spending Accounts
• Long Term Disability Coverage
• Supplemental Life Insurance
• 401k with Match

The University of St. Augustine for Health Sciences offers competitive salaries and comprehensive benefits that include various options for health and wellness, income planning and protection, a generous paid time off policy including holidays, and professional development opportunities.

Position Description

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

General Summary

The University’s senior financial aid advisor position is responsible for all aspects of the student financing process. The individual will counsel students and their families on financial matters relating to the cost of attending the university; counsel on payment options to include federal, state, private, veterans’ education benefits, military tuition assistance, payment plans and institution aid. This position requires the individual to provide a high level of customer service by working closely with admissions, enrollment, financial aid, and finance groups to ensure that prospective and continuing students/families have a complete and comprehensive understanding of the institution, cost of attending the university and how to pay for their education.

Essential Duties and Responsibilities

• Counsel students/families on available funding options in accordance to their need’s assessments
• Provide a generic overview of financial aid programs available to qualifying students
• Provide a thorough overview of financial aid and veterans’ education benefits and military tuition assistance as necessary or refer the student/family to the proper subject matter expert
• Serve as a School Certifying Official for veterans’ education benefits, including completion of required training
• Advise students/families on how to best locate information necessary to complete financial paperwork successfully and to meet any deadlines
• Guide students/families through financial aid paperwork to completion
• Counsel students on all matters related to financing their education as it relates to enrollment, satisfactory academic progress, leave of absences, etc., so that students maintain their aid
• Communicate with applicants/students/families via emails, and/or phone
• Direct students/families to proper offices for information when applicable
• Demonstrate a thorough understanding of the university as it relates to admissions, academic advising, registrar, financial aid, and enrollment so that students/families are directed to subject matter experts as appropriate
• Other duties as assigned

Other Duties and Responsibilities

May perform other duties and responsibilities that management may deem necessary from time to time.

Position in Organization

Reports to: Director, Financial Aid

Positions Supervised: Not applicable

Technical, Managerial, and People Skills Required

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

• A Bachelor’s degree or equivalent experience required and 5-7 years current experience working in a progressive financial aid office or similar offices. Master’s degree highly preferred.
• Attention to detail and organizational skills are a must.
• Openet, Powerfaids, NSLDS, and Datatel/Colleague experience a plus.
• Excellent verbal and written communication skills required.
• Ability to successfully resolve student issues from request to resolution ensuring a positive student experience.
• Must be able to handle multiple tasks and priorities in a fast-paced environment.

Business Competencies

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Work Environment

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.

Equal Employment Opportunity

The University is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, genetic condition, national origin, citizenship, disability, marital status, military status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.