Sr. Field Service Representative

Burckhardt Compression AG.; Batavia (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Burckhardt Compression US Inc. seeks a Senior Field Service Representative to join our field service team, providing advanced technical support at customer sites and performing major repairs and overhauls on reciprocating and centrifugal compressors and related equipment.

You will diagnose complex mechanical issues, interpret technical drawings, guide junior technicians, and coordinate with customers and internal departments while traveling to sites as required.

Qualifications

• High school diploma or GED required.
• Strong mechanical background with servicing, repairing, troubleshooting, or overhaul of heavy equipment.
• Advanced knowledge of reciprocating compressors and related equipment.
• Ability to independently troubleshoot complex mechanical issues.
• Experience using precision measurement instruments and mechanical diagnostic equipment.
• Ability to read and interpret technical drawings and service docs.
• Excellent verbal and written communication.
• Valid driver's license and ability to meet company driving requirements.

Responsibilities

• Perform maintenance, troubleshooting, repair, installation, commissioning, and overhauls of compressors and related equipment.
• Diagnose mechanical issues and recommend corrective actions.
• Conduct inspections, measurements, alignments, and component replacements.
• Read technical drawings and service procedures accurately.
• Provide guidance and field support to junior technicians.
• Coordinate field activities with customers, supervisors, and internal teams.
• Prepare service reports, timesheets, and expense reports accurately.

Skills

High School Diploma

Mechanical background

Troubleshooting

Precision measurement

Reading drawings

Communication skills

Driver's license

Personal hand tools

Education

Vocational or technical certification / Associate Degree in a mechanical field

Tools

Specialty tools

Job description

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Burckhardt Compression (US) Inc. is seeking an experienced Senior Field Service Representative to join our Field Service team.

This is an excellent opportunity for a seasoned mechanical professional with extensive experience working on reciprocating and centrifugal compressors, large diesel engines, or other heavy rotating/mechanical equipment. In this role, you will provide advanced technical support at customer locations, troubleshoot complex equipment issues, perform major repairs and overhauls, and serve as a senior technical resource for other field service personnel.

If you are a hands-on problem solver who thrives in the field, takes pride in quality workmanship, and enjoys solving challenging mechanical problems, we want to hear from you.

What You'll Do

As a Senior Field Service Representative, you will:

• Perform advanced maintenance, troubleshooting, repair, installation, commissioning, and overhaul of reciprocating and centrifugal compressors and associated equipment.
• Diagnose complex mechanical and equipment performance issues and recommend appropriate corrective actions.
• Perform compressor inspections, measurements, alignments, adjustments, and component replacements.
• Read and interpret technical drawings, blueprints, equipment manuals, specifications, and service procedures.
• Use precision measurement instruments, specialty tools, and diagnostic equipment to verify equipment tolerances and operating conditions.
• Inspect compressors and components for wear, damage, and nonconformance and accurately document findings.
• Serve as a senior technical resource during complex service assignments and major equipment overhauls.
• Provide technical guidance and field support to Field Service Representatives and other service personnel.
• Coordinate field activities with customers, supervisors, project personnel, and internal departments.
• Clearly communicate equipment conditions, technical findings, repair recommendations, and job progress to customers and management.
• Complete service reports, inspection documentation, timesheets, and expense reports accurately and on time.
• Maintain company tools, equipment, vehicles, and other assigned assets.
• Follow all company, customer, and site-specific Health, Safety, and Environmental (HSE) requirements.
• Identify potential safety hazards and take appropriate action to maintain a safe work environment.
• Represent the company professionally while working at customer locations.
• Work independently with limited supervision and exercise sound technical judgment in field environments.

What We're Looking For

Required:

• High School Diploma or GED.
• Strong mechanical background with experience servicing, repairing, troubleshooting, or overhauling heavy mechanical equipment.
• Advanced knowledge of reciprocating compressors, compressor components, and related equipment.
• Demonstrated ability to independently troubleshoot and diagnose complex mechanical issues.
• Experience using precision measurement instruments, specialty tools, and mechanical diagnostic equipment.
• Ability to read and interpret technical drawings, equipment manuals, specifications, and service documentation.
• Strong verbal and written communication skills.
• Ability to communicate professionally with customers, coworkers, and management.
• Valid driver's license and ability to meet company driving requirements.
• Ability to provide required personal hand tools as directed by Operations Management.

Preferred:

• 7-10 years of progressively responsible experience in field service, compressor maintenance and overhaul, large diesel engine repair, or heavy mechanical equipment.
• Vocational or technical school certification or an Associate Degree in a mechanical or related technical discipline.
• Direct experience with reciprocating and/or centrifugal compressors is highly preferred.

Travel & Work Schedule

This is a hands-on field service position that requires travel to customer locations based on operational needs.

Candidates must be available to:

• Travel and remain at customer locations for the duration of field assignments.
• Work extended hours and overtime as required.
• Work weekends, holidays, and on-call assignments when business needs require.
• Work 10-12 hour days, which are typical during field assignments.

Physical & Work Requirements

This position works in industrial and customer-site environments and requires the ability to:

• Perform the physical labor necessary to complete field service assignments.
• Frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds using appropriate lifting techniques and procedures.
• Stand, walk, kneel, stoop, crouch, climb, balance, push, pull, and perform overhead work.
• Safely use tools and mechanical equipment in industrial environments.
• Use appropriate fall protection when required.
• Wear required PPE and respiratory protection, including SCBA, air-purifying respirators, and particle masks, when job conditions require.
• Maintain necessary vision capabilities for performing detailed mechanical inspection and field service work safely.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Safety Comes First

Safety is a critical part of this role. The Senior Field Service Representative is expected to actively participate in job safety analyses, pre-job planning, toolbox meetings, and other required HSE activities while maintaining a clean, organized, and safe work environment.

Why Join Us?

This is an opportunity to bring your technical expertise to a senior-level field position where you'll tackle challenging compressor applications, work directly with customers, and help support the development of other field service professionals.

We're looking for someone who brings more than mechanical knowledge. We're looking for a professional who demonstrates technical expertise, sound judgment, safety leadership, customer focus, and pride in quality work.

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.