Sr Field Service Engineer - SW - LA/San Diego, CA

Siemens Healthineers AG; United States; Remote; USD 86,000 - 119,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers is seeking a Software Field Service Engineer (FSE) to troubleshoot, repair, and upgrade Varian Medical Systems software. The role entails on-site support when needed, with up to 20% travel, and requires strong communication and problem-solving skills.

You'll work remotely most of the time, maintaining CRM records and building customer relationships while meeting vendor credentialing and security requirements.

Qualifications

• Associate/Military technical training or HS degree with 4–8 years related experience.
• Knowledge of Windows Server OS, hardware, networking, and database admin basics.
• Ability to communicate clearly and work independently with customers.

Responsibilities

• Troubleshoot, diagnose, and repair Varian VMS software and systems.
• Install, upgrade, and perform preventative maintenance per guidelines.
• Travel to customer sites for on-site support (up to 20%).
• Document troubleshooting steps and resolutions in CRM.
• Maintain vendor credentialing and comply with security requirements.
• Manage priorities and foster strong customer relationships.

Skills

Strong communication

Problem solving

Independent worker

Customer service

Team coordination

Education

HS Degree or Equivalent Preferred

Tools

Windows Server

Networking concepts

Database administration

Microsoft Office

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

The Software Field Service Engineer (FSE) position is a Systems Administration position responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on the Varian Medical Systems (VMS) software according to instructions and company guidelines. Each

Software FSE operates in a designated field service territory and represents VMS, often as the primary customer contact for software issues. This requires a high level of professional communication with their team, customers, management, sales, and other technical support representatives.

You are responsible for:

• Troubleshooting, diagnosing, and repairing VMS systems within an assigned service territory.
• Installing, modifying, and completing necessary upgrades to software systems per VMS guidelines.
• Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support.
• Troubleshooting customer-reported issues, and documenting troubleshooting steps and resolutions in CRM.
• Completing software-related preventative maintenance processes on time per VMS guidelines.
• Being able to assess the urgency of the customer’s request and follow through to completion.
• Examining difficult customer issues, diagnosing, and resolving the issues to meet established customer service levels.
• Understanding and recognizing the need to elevate incidents when necessary or request additional assistance from more tenured representatives.
• Utilizing appropriate internal assistance request processes and escalations.
• Developing and maintaining strong customer relationships through excellent service with strong written and verbal communication skills.
• Conducting customer follow-up as needed and ensure customer inquiries and issues are resolved in a timely manner.
• Continuing fluency in known product lines and proactively learning new product information with the goal of becoming fluent in speaking all Varian product language.
• Being able to manage multiple and competing priorities

Qualifications:

• HS Degree or Equivalent Preferred: Associate degree, technical /vocational training or military experience and 4 – 8 years of related experience
• Knowledge of Windows Server operating systems, familiarity with desktop computer and server hardware components, networking concepts, database admin experience.
• Exercise sound judgment and problem-solving skills.
• Take responsibility and work independently, as well as coordinate team efforts.
• Demonstrate patience, tact, and courtesy with a variety of customers and personalities.
• Able to handle difficult customer situations including troubleshooting in the presence of customers.
• Ability to communicate effectively with customers of varying levels of technical knowledge.
• Understanding and familiarity with service, installation, and customer-facing documentation.
• Microsoft Office Suite including Excel, Word, and PowerPoint
• Must be able to successfully meet and maintain all required vendor credentialing, criminal background checks, and drug screens unless prohibited by law.

Other Desired Skills and Knowledge:

• Sound knowledge of and professional experience with IT Networks including network analysis test equipment.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Ability to lead calls and projects involving multiple customer departments.

Additional Information:

• Position is primarily remote, however some travel may be required of this position (up to 20%)
• Company vehicle (or stipend program) available for this position.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$86,220 - $118,558

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Position must have full access to Siemens Healthineers’ client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement:

Siemens Healthineers is an Equal Opportunity and Affinity Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more, here.

Reasonable Accommodations:

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice:

California residents have the right to receive additional notices about their personal information. To learn more, here.

Export Control:

A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy:

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.