Sr. Field Performance Technician

Sunrun Installation Services Inc.; San Jose (CA); On-site; USD 45,000 - 61,000; Full time

Job summary

Sunrun Installation Services Inc. is seeking a Field Performance Technician to manage service and warranty work within the Field Service team. You will coordinate with the Branch Manager, Electrical Foreman, and Construction Supervisor to allocate labor and monitor performance.

This role requires 1-3 years solar or field construction experience, a HS diploma, NEC knowledge, and strong communication. You will train teammates, conduct inspections, and uphold rooftop safety standards.

Qualifications

• 1-3 years in field construction or solar experience.
• High School diploma is required; Journeyman license preferred.
• Knowledge of NEC codes and safety standards.
• Strong communication and customer service skills.
• Willingness to train teammates and work as a team.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Coordinate labor resources with Foreman and Supervisor as needed.
• Lead regular meetings to align and train the field service team.
• Assist with onboarding and training of new team members.
• Support inspections and site audits when assigned.

Skills

NEC knowledge

Customer service

Verbal & written communication

PV installation knowledge

Problem solving

Team player

Education

High School diploma

Electrical Journeyman certification (preferred)

Tools

Electrical Journeyman certification

Roof access safety training

Job description

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.Who We AreWe’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.About SunrunSince 2007, Sunrun has grown into America's #1 home solar and battery company. We got here by putting our people’s safety and growth first. That’s why we created the Power+ program: to invest in your skills. We train you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons. It also means you can solve customer problems in one visit, keeping you safely off the road and moving your career forward.OverviewThe Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.ESSENTIAL DUTIES AND RESPONSIBILITIESOrganize, lead, and maintain the warranty and service schedule.Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as neededAssist with training and development for Field Service Technicians and Field Communications Technicians.Lead regular meetings to align and train the local field service team on best practicesSupport the on-boarding and training of new members of the field performance teamRegularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completedAssist with other tasks including inspections and site audits when assignedEDUCATION AND EXPERIENCE1 - 3 years of previous field construction or solar experience requiredPV design or PV electrical experience is preferredHigh School diploma is requiredLICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be requiredSKILLS AND COMPETENCIESKnowledge of the NEC and applicable codes and standardsMust be a motivated team player, looking to succeedProven track record of excellent customer serviceExcellent verbal and written communication skillsExcellent organizational and time management skillsStrong computer skillsElectrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safelyCustomer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicatingResults Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goalsProblem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisorsPHYSICAL DEMANDSAbility to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balanceAbility to climb laddersAbility to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidityAbility to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinchingAbility to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipmentAbility to work and maintain balance on roofs and other areas of heightAbility to work in the sun and possibly low light conditionsAbility to walk on rafters, roof tiles, and roof shingles without damageAbility to distinguish colors such as red, black, yellow, white, greenAbility to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouchingAbility to hear verbal commands and warningsAbility to work with chemicals using appropriate protectionsDISCLAIMERThis description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.Recruiter:Arielle Creagan ([e-mail])Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.Starting salary/wage for this opportunity:$33.01 to $44.01Compensation decisions will not be based on a candidate's salary history. You can learn more here.This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [e-mail] is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun