Sr Field Performance Technician

Sunrun Installation Services Inc.; Menifee (CA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k Plan + Company Match

Stock Purchase Plan

Paid Vacations/Holidays

Employee Discounts

Job summary

Sunrun Inc. is seeking Field Performance Technicians to manage service and warranty work alongside the Performance O&M team. You will interact with customers, the Branch Manager, and the Senior Electrical Foreman to ensure timely completion of service tasks and safe solar interconnections.

The role requires 1–3 years of field construction or solar experience, a valid driver’s license, and a working knowledge of NEC codes. A journeyman certification is preferred.

Qualifications

• High School diploma required.
• PV design or PV electrical experience preferred.
• Valid driver’s license and clean driving record.

Responsibilities

• Organize and manage the warranty and service schedule.
• Coordinate with foreman and manager to allocate labor resources.
• Train and develop Field Service Technicians.
• Lead regular meetings to align team on best practices.
• Support onboarding and training of new team members.
• Exceed KPIs and dispatch metrics.
• Assist with inspections and site audits.

Skills

NEC knowledge

Customer service

Communication

Time management

Team player

Education

High School diploma

PV design experience

Tools

Electrical test equipment

Job description

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well‑being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people.

About Sunrun

Since 2007, Sunrun has grown into America's #1 home solar and battery company.

We got here by putting our people’s safety and growth first. That’s why we created the Power+ program: to invest in your skills. We train you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons. It also means you can solve customer problems in one visit, keeping you safely off the road and moving your career forward.

Overview

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices
• Support the on-boarding and training of new members of the field performance team Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
• Assist with other tasks including inspections and site audits when assigned

EDUCATION AND EXPERIENCE

• 1 - 3 years of previous field construction or solar experience required
• PV design or PV electrical experience is preferred
• High School diploma is required

LICENSE AND CERTIFICATION REQUIREMENTS

• Must maintain a clean driving record with the ability to pass a driving background check.
• Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred.
• Depending on state requirements an Electrical Journeyman certification or license may be required

SKILLS AND COMPETENCIES

• Knowledge of the NEC and applicable codes and standards
• Must be a motivated team player, looking to succeed
• Proven track record of excellent customer service
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Strong computer skills
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
• Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
• Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escal…

PHYSICAL DEMANDS

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
• Ability to climb ladders
• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
• Ability to work and maintain balance on roofs and other areas of height
• Ability to work in the sun and possibly low light conditions
• Ability to walk on rafters, roof tiles, and roof shingles without damage
• Ability to distinguish colors such as red, black, yellow, white, green
• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
• Ability to hear verbal commands and warnings
• Ability to work with chemicals using appropriate protections

DISCLAIMER

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements.

Starting salary/wage for this opportunity: $29.05 to $38.73

If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [e-mail].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing our differences are essential for our mission of connecting people to the cleanest energy on earth.

Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow.

Perks & Benefits

• Medical/Dental/Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Plan + Company Match
• Stock Purchase Plan
• Paid Vacations/Holidays
• Paid Baby Bonding Leave
• Employee Discounts
• PowerU - 100% Funded Education Programs
• Employee Donation Matching
• Volunteer Hour Rewards Learn more at https://sunrun.gobenefits.net/