Sr. Field Performance Engineer

Polaris Inc.; Wyoming (MN); Hybrid; USD 97,000 - 122,000; Full time

Benefits offered by this job

Market-leading profit-sharing plan

Employee Stock Ownership Plan (ESOP)

Discounted employee stock purchases

401(k) matching contributions

Health, dental, vision insurance

Paid time off and wellness programs

Gym & personal training reimbursement

Volunteer time off through Polaris C基金

Job summary

Polaris Inc. is seeking a Sr. Field Performance Engineer to own field performance for an off-road platform.

You will analyze warranty, service, and customer experience data to identify issues, determine root causes, and implement durable countermeasures in collaboration with engineering, manufacturing, service, and quality teams. You will drive corrective actions, lead meetings, and ensure improvements are incorporated into standards and product development, while traveling up to 10% and

Qualifications

• Bachelor's degree in Engineering or related field.
• 5+ years of relevant engineering experience with hands-on root cause analysis and corrective-action leadership.
• Ability to analyze field or quality data and communicate with technical and non-technical stakeholders.
• Hands-on work with vehicles and equipment to understand customer use and requirements.
• Experience with Power BI, statistical or predictive analysis, data acquisition, and problem-tracking tools.
• Travel up to 10%, including domestic and occasional international trips.

Responsibilities

• Monitor warranty, service, NPS, and field channels to identify trends and risks.
• Define issue scope, customer impact, priority, and expected business impact using data and engineering judgment.
• Lead or support structured problem-solving to determine root cause and implement corrective actions.
• Drive preventive actions and transition long-term fixes to owners.
• Collaborate cross-functionally to resolve issues and improve product robustness.
• Own the off-road platform quality including warranty and dealer experience; report status monthly.
• Lead warranty projects to run changes or new programs; influence stakeholders to drive closures.
• Develop early warning methods, monitoring tools, and performance metrics for faster issue detection.
• Capture root cause, corrective action, and learning within design standards and documentation.

Skills

Root cause analysis

Structured problem-solving

Data analysis

Cross-functional collaboration

Statistical methods

Engineering judgment

Education

Bachelor's degree in Engineering

Tools

Power BI

CAD

Job description

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.Position Summary:The Sr. Field Performance Engineer identifies, prioritizes, and leads the resolution of emerging product quality and safety issues by leveraging field performance data, structured problem-solving, and cross-functional collaboration. In this role, you will analyze warranty, service, customer experience, and other available data to determine the scope, root cause, customer impact, and corrective action. You will partner with engineering, manufacturing, service, quality, and program teams to implement sustainable countermeasures and ensure that findings are incorporated into technical requirements, standards, and product development processes. This role offers ownership of field performance for an entire off-road vehicle platform and the opportunity to drive measurable improvements in product performance, dealer experience, and customer experience.Key Responsibilities:Monitor warranty, service, customer experience, Net Promoter Score (NPS), and other field performance channels to identify emerging trends, quality concerns, and product safety risks that require action.Use data analysis, statistical methods, and engineering judgment to define the issue scope, customer impact, priority, and expected customer or business impact.Lead or support hands-on, structured problem-solving to determine the root cause and develop, validate, and implement effective countermeasures for complex product quality issues.Drive corrective and preventive actions and, when required, transition long-term corrective actions to the appropriate functional owners.Collaborate cross-functionally to resolve issues and enhance product robustness.Own the quality of an off-road vehicle platform, including warranty, dealer experience, and customer experience. Report the platform's status against enterprise goals to management monthly.Lead customer and field quality meetings with cross-functional collaboration to establish ownership, accelerate decisions, and drive closure of key issues.Lead warranty projects to implementation into product as a running change or integrate into future planned change program.Influence technical and non-technical stakeholders without direct authority while ensuring clear accountability, timely escalation, and alignment on priorities and solutions.Develop and maintain early warning methods, monitoring tools, and performance metrics to improve the speed and accuracy of issue detection.Capture root cause, corrective action, and full-circle learning within applicable requirements and technical documentation, including design standards, FMEAs, validation plans, and related engineering tools.Develop or improve processes and standards to strengthen issue management, technical documentation, and continuous improvement.Benchmark competitive designs and support additional product safety, quality, testing, and continuous improvement initiatives as business needs require.Qualifications:Bachelor's degree in Engineering or a related field.5+ years of relevant engineering experience, including demonstrated hands-on root cause analysis, structured problem-solving, and corrective-action leadership.Demonstrated ability to analyze field or quality data, lead cross-functional technical efforts, manage multiple priorities, and communicate effectively with both technical and non-technical stakeholders.Ability to work hands-on with vehicles and equipment and, where required, operate or ride applicable products to understand customer use and application needs.Experience with vehicle systems, off-road products, consumer use cases, OEM product design and development, and component manufacturing processes is preferred.Experience with CAPA, FMEA, system specifications, design reviews, GD&T, dimensional stack-ups, product validation, instrumentation, testing, fabrication, CAD, or production drawing release is preferred.Experience with Power BI, statistical or predictive analysis, data acquisition, and engineering or problem-solving tracking tools is preferred.Travel up to 10%, including domestic and occasional international trips.This position is not eligible for visa sponsorship.The starting pay range for Minnesota is $97,000 to $122,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.#LI-RAO #HYBRIDTo qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.About PolarisAs the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.EEO StatementPolaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or [e-mail]. To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).