Sr Executive Assistant

Citizens; Westwood (MA); On-site; USD 52,000 - 75,000; Full time

Job summary

Citizens in Massachusetts is seeking a Senior Executive Administrative Assistant to support a senior leadership team as part of the NEXT branch network transformation. You will manage calendars, travel, meetings, and prepare materials for executive reviews.

This role requires discretion, polished communication, and the ability to handle confidential information with professionalism while coordinating cross-functional events and reporting.

Qualifications

• Executive administrative support experience required; experience supporting multiple senior leaders preferred.
• Strong calendar management, meeting coordination, travel planning, expense processing, and document management skills.
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to manage multiple priorities, work under pressure, and follow through with limited guidance.
• High degree of discretion, professionalism, and judgment when handling confidential matters.
• Strong Microsoft Office skills, including Outlook, PowerPoint, Word, Excel, and Teams.
• Collaborative, service-oriented approach and interest in a career supporting senior leadership teams.

Responsibilities

• Manage complex calendars, schedule changes, meeting requests, conference calls, and domestic or international travel for multiple senior leaders.
• Coordinate leadership team routines, including agendas, meeting materials, pre-reads, follow-ups, action items, and meeting minutes.
• Prepare and format correspondence, presentations, reports, and meeting packages with a high level of accuracy and polish.
• Support large colleague meetings, leadership forums, offsites, receptions, and other events involving senior leaders and cross-functional partners.
• Accurately track expenses and submit expense reports on time with appropriate documentation.
• Maintain documents, files, trackers, databases, and reports so information is current, organized, and easy to access.
• Screen visitors, calls, and requests professionally, and use sound judgment to prioritize or escape as needed.
• Handle confidential information with discretion and build trusted working relationships with colleagues, leaders, vendors, and external contacts.

Skills

Calendar management

Travel planning

Expense processing

Document management

Written and verbal communication

Discretion and judgment

Multitasking under pressure

Team coordination

Tools

Microsoft Office (Outlook, PowerPoint, Word, Excel, Teams)

Job description

Description As a Senior Executive Administrative Assistant, you will support a senior leadership team working on one of Citizens’ important retail banking priorities. The team is advancing NEXT, a multi-year branch network transformation program focused on strengthening how Citizens serves customers, colleagues, and communities through its physical distribution network. The work includes branch investments, new branches, relocations, refreshes, closures, staffing and operating model changes, customer experience improvements, and market activation.

Primary Responsibilities Include

• Manage complex calendars, schedule changes, meeting requests, conference calls, and domestic or international travel for multiple senior leaders.
• Coordinate leadership team routines, including agendas, meeting materials, pre-reads, follow-ups, action items, and meeting minutes.
• Prepare and format correspondence, presentations, reports, and meeting packages with a high level of accuracy and polish.
• Support large colleague meetings, leadership forums, offsites, receptions, and other events involving senior leaders and cross-functional partners.
• Accurately track expenses and submit expense reports on time with appropriate documentation.
• Maintain documents, files, trackers, databases, and reports so information is current, organized, and easy to access.
• Screen visitors, calls, and requests professionally, and use sound judgment to prioritize or escape as needed.
• Handle confidential information with discretion and build trusted working relationships with colleagues, leaders, vendors, and external contacts.

Qualifications, Education, Certifications And/or Other Professional Credentials

• Executive administrative support experience required; experience supporting multiple senior leaders preferred.
• Strong calendar management, meeting coordination, travel planning, expense processing, and document management skills.
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to manage multiple priorities, work under pressure, and follow through with limited guidance.
• High degree of discretion, professionalism, and judgment when handling confidential matters.
• Strong Microsoft Office skills, including Outlook, PowerPoint, Word, Excel, and Teams.
• Collaborative, service-oriented approach and interest in a career supporting senior leadership teams.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Mon-Fri

Pay Transparency

The salary range for this position is $37.98 - $54.80 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 09/14/2026