Sr. Enterprise Architect - Customer Technologies

NiSource; North Carolina; Hybrid; USD 133,400 - 200,100; Full time

Job summary

NiSource is hiring a Senior Enterprise Architect to lead architecture across Customer or Corporate Systems. The role reports to the Head of Architecture and collaborates with Application Development, Infrastructure, Security, Data & Analytics, and PMO teams to shape the architecture vision and roadmap.

Ideal candidates will have extensive experience in transforming business needs into architectural strategies, with expertise in on‑premise and cloud platforms (Azure, AWS) and tools like LeanIX.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 7+ years of enterprise-wide architecture experience across customer channels and corporate systems.
• Experience with on-premises and cloud platforms (Azure, AWS).
• Strong skills in Word, Excel, PowerPoint, and LeanIX.

Responsibilities

• Provides senior level expertise on direction, guidance, decisions, and priorities for enterprise architecture.
• Interact with business and IT leaders to translate requirements and create architecture blueprints.
• Define direction for future projects and align technology with business goals.
• Review and design standard software/hardware builds, assess risks and benefits for enterprise strategy.
• Lead architecture collaboration and governing processes (Architecture Review Boards, solution reviews).
• Research and propose innovative solutions aligned with technology strategy and industry trends.

Skills

Enterprise Architecture

Leadership

Cloud Platforms

Architecture Roadmapping

Strategic Thinking

Education

Bachelor’s Degree or equivalent experience

Tools

LeanIX

Word

Excel

PowerPoint

Job description

Senior Enterprise Architect - Customer / Corporate Solutions

Full Time Perm

Way of Work: Hybrid

Salary Range: $133,400 - 200,100, plus 10% annual bonus

Location: Columbus, OH

NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. We’re more than an energy provider—we’re a team committed to innovation, inclusion, and growth. At NiSource, you’ll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact

Reporting to the Head of Architecture, the Sr Enterprise Architect works closely with the Application Development, Infrastructure, Security, Data & Analytics, and PMO teams to provide overall architecture leadership across NiSource. The Sr Enterprise Architect must possess deep technology experiences within Customer or Business applications to build out the architecture vision, strategy, and capability roadmap.

The ideal candidate will have extensive experience envisioning and translating overall architecture with business needs via transformation roadmaps, establish target architecture and standards for the organization, building consensus, and provide guidance in the selling and execution within solution development processes of options and reuse points.

Your responsibilities may include, but are not limited to:

• Provides senior level expertise on overall direction, guidance, definition, decisions, and priorities regarding the enterprise’s overall architecture to effectively support the organization business strategy.
• Interact with business leaders, IT leaders, vendors and industry experts to translate business requirements, understand options to capabilities, and create architecture blueprints and high-level solution designs for the most complex architectural components of a program.
• Strategy – Interfaces across several business areas, acting as a visionary to proactively assist in defining direction for future projects. Help business leaders and their teams think through the technology, business and operational implications of their technology investment decisions.
• Execution – Reviews, advises, and designs standard software and hardware builds, system options, risks, costs versus benefits, and impact on the enterprise business process and goals. Be the architecture thought leader and trusted go-to partner for Product and Engineering leadership across the organization, recommending innovative solutions to improve live and new system architectures.
• Operations – Facilitates the establishment and implementation of standards and reference material that guides the design of technology solutions. Lead architectural collaboration and governing processes including Architecture Review Boards, Solution Architecture reviews, exception management, and related processes.
• Innovation - Responsible for researching, analyzing, designing, proposing, and delivering solutions that are appropriate for the business and technologies strategies. Tracks industry trends and maintains knowledge of new technologies to better serve the enterprise’s architecture needs.

Minimum Qualifications

• Bachelor’s Degree or equivalent work experience
• 7+ years of enterprise-wide architecture, including but not limited to the Application Customer Channels and Corporate Systems technologies listed:Adobe, GitHub, NICE CX, Salesforce, SAP, ServiceNow
• Familiarity with at least one of the various aspects of Application Customer Channels and Corporate Systems capabilities listed: Agile Development, AI/ML, API Gateway & Management, Commerce, Composable Architecture, Customer Service, Development Tools, DevSecOps, Integration, Marketing, Runtime Environments, Sales, or Security
• Experience in directing and mentoring other architects in the team and across the organization.
• Experience with on-premise solutions and cloud platforms on Azure, AWS.
• Strong skills in Word, Excel, PowerPoint, and LeanIX

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

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As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don’t let anyone take it away

Salary Range*

$133,400.00 - $200,100.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date: 2026-05-01

Posting End Date (if applicable)

Please note that the job posting will close on the day before the posting end date.