Sr Engr Cslt-AI/ML Engineering

verizon; Basking Ridge (NJ); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Verizon is seeking a Senior AI Engineer to lead end-to-end ML models for customer lifecycle, churn reduction, and hyper-personalization within a hybrid work setup.

You will build, train, and deploy propensity models, collaborating with marketing and leadership to translate insights into actionable strategies that improve retention and customer experience.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Master's degree in Data Science, CS, Statistics, or quantitative field is a plus.
• Experience with high-priority or high-visibility tech initiatives in corporate setting.
• Experience with Python, R, and SQL for modeling and data extraction.

Responsibilities

• Build, train, and deploy propensity models to predict churn and lifecycle triggers.
• End-to-end model development pipelines: feature engineering to production deployment.
• Collaborate with marketing and leadership to translate goals into ML solutions.
• Own model lifecycle in high-impact areas with ongoing optimization and monitoring.
• Translate analytical outputs into microsegmentation strategies for targeted marketing.
• Present model insights and recommendations to senior leadership and partners.

Skills

Python

R

SQL

Communication skills

Education

Bachelor's degree

Master's degree in Data Science

Tools

LangChain

OpenTelemetry

Arize Phoenix

Galileo

Vertex AI

BigQuery

Cloud Run

GCP

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As a Senior AI Engineer within our team of propensity modelers, you will be responsible for the technical execution of Verizon's transition to a modern, agile pod model. You will work directly at the critical touchpoints of the customer lifecycle and high-impact trigger events, providing the advanced machine learning support needed to unlock deep microsegmentation and hyper-personalization. Your work will directly empower marketers, optimize customer journeys, and drive down churn across our most critical customer segments.

• Building, training, and deploying our most complex and high-priority propensity models to predict customer behaviors, churn risk, and key lifecycle triggers.
• Operating independently to manage end-to-end model development pipelines, from advanced feature engineering to production deployment and monitoring.
• Collaborating with high-visibility base management pods and senior marketing stakeholders to translate complex business retention goals into actionable data science solutions.
• Owning the lifecycle of models deployed in high-impact areas, ensuring continuous optimization, accuracy, and measurable business performance.
• Translating advanced analytical outputs into actionable microsegmentation strategies that enable marketing partners to deliver highly personalized customer experiences.
• Presenting complex model insights, performance metrics, and strategic recommendations clearly to senior leadership and cross-functional business partners.

Where you’ll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You are a data science professional who thrives on solving complex analytical problems with minimal guidance. You have a proven track record of managing high-priority machine learning projects, and you excel at collaborating directly with business partners to deliver data-driven customer experiences that impact the bottom line.

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Experience working on high-priority or high-visibility technical initiatives within a corporate setting.
• Knowledge of LLM agent architecture: Google ADK, LangChain/LangGraph, multi-agent orchestration, retrieval-augmented generation RAG , MCP, A2A protocols.
• Experience with retrieval-augmented generation (RAG), ONNX-based embeddings, vector databases, and semantic search
• Knowledge of cloud-scale data engineering: BigQuery pipelines, GCP (Cloud Run, Vertex AI).
• Experience with Python, R, and SQL for advanced statistical modeling and large-scale data extraction.

Even better if you have one or more of the following:

• Master's degree in Data Science, Computer Science, Statistics, or a highly quantitative field.
• Strong domain expertise in customer retention strategies, churn prediction, or customer lifetime value (CLV) modeling.
• Experience designing and evaluating A/B tests for models in production, production ML/LLM monitoring and observability tooling (e.g., OpenTelemetry, Arize Phoenix, Galileo) for tracking model drift, accuracy degradation, or output quality over time.
• Experience operating within an agile, pod-based operating model, directly supporting marketing or customer experience teams.
• Experience with cloud platforms (e.g., GCP, AWS, or Azure) and production MLOps tools for tracking and maintaining model workflows.
• Excellent communication and presentation skills, with a demonstrated ability to explain advanced predictive models to non-technical stakeholders.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected charact