Sr. Engineer, Site Reliability

T-Mobile; Frisco (TX); On-site; USD 107,000 - 194,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile seeks a senior reliability engineer to safeguard and optimize digital infrastructure that supports software development and deployment. You will automate processes, investigate incidents, and apply strong scripting and programming skills to prevent outages and improve performance.

The role emphasizes collaboration with problem management, continuous improvement, and adapting to changing technologies, all while contributing to a secure, scalable, and customer-centric platform.

Qualifications

• Bachelor's degree in Computer Science, Engineering or related field required.
• 4-7 years working in operations or developers environments preferred.
• 4-7 years troubleshooting customer related issues and managing customer relationships preferred.
• 4-7 years developing software solutions using Python or similar programming languages preferred.

Responsibilities

• Enhance system reliability and resilience by identifying issues and implementing preventive measures to reduce downtime.
• Automate processes to accelerate software development and deployment while minimizing manual interventions.
• Conduct root cause analysis and collaborate with problem management to prevent incident recurrence and improve system operations and independently handle incidents.
• Apply problem-solving and analytical skills to prevent operational incidents and maintain system stability.
• Leverage programming, scripting, and incident response expertise to improve system robustness and efficiency.
• Continuously learn new skills and technologies to adapt to changing environments and drive innovation.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Automation

Bash

CI/CD

Python

Scripting

Incident management

System reliability

Capacity planning

Emotional resilience

Mentorship

Education

Bachelor's degree in Computer Science or related field

Advanced degree in a related field

Tools

Kubernetes

CI/CD tools

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

This role ensures the reliability and resilience of digital infrastructure to support efficient software development and deployment. It involves automating processes and reducing manual effort to prevent operational incidents and improve system performance. The role requires expertise in programming, scripting, incident response management, and various technical tools to maintain system robustness. Success is measured by system stability, incident reduction, and continuous improvement in operational efficiency. The work directly impacts organizational stability and customer experience by maintaining high-performing and reliable systems.

Job Responsibilities

• Enhance system reliability and resilience by identifying issues and implementing preventive measures to reduce downtime
• Automate processes to accelerate software development and deployment while minimizing manual interventions
• Conduct root cause analysis and collaborate with problem management to prevent incident recurrence and improve system operations and independently handle incidents
• Apply problem-solving and analytical skills to prevent operational incidents and maintain system stability
• Leverage programming, scripting, and incident response expertise to improve system robustness and efficiency
• Continuously learn new skills and technologies to adapt to changing environments and drive innovation
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science, Engineering or related field (Required)
• 4-7 years Working in operations or develops environments (Preferred)
• 4-7 years Troubleshooting customer related issues and managing customer relationships (Preferred)
• 4-7 years Developing software solutions using Python or similar programming languages (Preferred)

Required Knowledge, Skills and Abilities

• Automation
• Bash (Programming Language)
• CI/CD
• Capacity Planning
• Emotional Resilience
• Incident Management
• Mentorship
• Python (Programming Language)
• Scripting
• System Reliability

Preferred Knowledge, Skills and Abilities

• DevOps
• Kubernetes
• Systems Recovery
• Learning agility
• Experience with AI Tools: Familiarity with generative AI and productivity assistants (such as ChatGPT, Claude, and Microsoft Copilot) to streamline daily tasks, research, data synthesis, or content drafting.

Licenses and Certifications

• AWS Certified DevOps Engineer
  This certification validates technical expertise in provisioning, operating, and managing distributed application systems on the AWS platform. (Preferred)
• Certified Kubernetes Administrator
  This certification validates the skills required for day-to-day administration of Kubernetes environments. (Preferred)
• Google Cloud Certified - Professional DevOps Engineer
  This certification validates the ability to efficiently develop and deploy applications using Google Cloud technologies and to manage operations. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $123,395 - $222,525National Base Pay Range: $107,300 - $193,500

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

• Full and part-time employees have access to the same benefits when eligible.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part‑time employees annually - paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.
• We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
• To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.