Sr Engineer, Adv Enterprise Prod Supt Engineering

tmobile; Overland Park (KS); On-site; USD 88,000 - 159,000; Full time

Job summary

T-Mobile in Overland Park, KS is seeking a senior Product Validation & Advanced Product Support leader to maintain and improve the reliability of wireless network products through expert technical support. You will lead cross-functional teams and guide incident management across ITIL practices.

This role focuses on testing, triage, and resolution, collaborating with product managers and partners to deliver high-quality features across offers, ordering, billing, and fulfillment, with impact

Qualifications

• Bachelor's Degree plus 3 years of related work experience or a combination deemed equivalent
• Preferred areas of study: Electrical Engineering, Computer Science, Telecommunications, or related field
• 3-5 years leading ITIL Incident Management activities in a telecommunications environment
• 3-5 years managing cross-functional teams in engineering or product support roles
• More than 5 years developing and implementing troubleshooting protocols for wireless, wireline, satellite connectivity, and LAN/WAN environments
• More than 5 years' experience designing, implementing, and supporting cellular core and RAN networks, as well as wireline networks (e.g., MPLS, SDWAN)

Responsibilities

• Design and execute Business Value Testing (BVT) frameworks to validate IT enabling platform performance against KPIs
• Collaborate with Product Managers to define acceptance criteria and success benchmarks
• Partner with IT, Vendor, and QA teams to triage issues surfaced during testing cycles and drive timely resolution
• Ensure enabling platform capabilities such as offers, ordering, billing, fulfillment, UI/UX experience across all business segments

Skills

Change Management

Cloud Technology

Cross-Functional Project Management

Customer Satisfaction

Network Analytics

Local Area Network

MPLS

Network Connectivity

Network Engineering

Network Management

Education

Bachelor's Degree

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This role is essential for maintaining and improving the reliability of advanced wireless network products and services through expert technical support. It primarily involves diagnosing and resolving complex network, platform, and product issues to enhance customer experience. The role acts as a technical leader by providing guidance and innovative solutions to internal teams and external partners at a senior support level. Success is measured by the effectiveness of issue resolution, collaboration outcomes, and the operational stability of network products. The work directly impacts organizational performance and customer satisfaction by ensuring robust and reliable wireless communication services.

What You'll Do

Product Validation & Testing

• Design and execute Business Value Testing (BVT) frameworks to validate IT enabling platform performance against defined KPIs; analyze results and deliver actionable recommendations
• Collaborate with Product Managers to define acceptance criteria and success benchmarks of new features and offerings
• Partner with IT, Vendor, and QA teams to triage issues surfaced during testing cycles and drive timely resolution
• Ensure enabling platform capabilities such as offers, ordering, billing, fulfillment, UI/UX experience are delivered with high quality and are compliant with product requirements across all business segments including SMB, Enterprise, FED/SLED

Advanced Product Support

• Provide technical support across TFB business opportunities to ensure successful customer integration and implementation
• Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment
• Resolve Tier 3 and above customer-impacting issues to maintain service reliability and customer satisfaction
• Assume the role of a TPM to ensure lifecycle management of issues/defects from identification to technical resolution and implementation in production for the fix

Education (Required)

Bachelor's Degree plus 3 years of related work experience OR a combination of education and experience deemed equivalent

Preferred areas of study: Electrical Engineering, Computer Science, Telecommunications, or related field

Experience (Preferred)

• 3-5 years leading ITIL Incident Management activities in a telecommunications environment
• 3-5 years managing cross-functional teams in engineering or product support roles
• More than 5 years developing and implementing troubleshooting protocols for wireless, wireline, satellite connectivity, and LAN/WAN environments
• More than 5 years' experience designing, implementing, and supporting cellular core and RAN networks, as well as wireline networks (i.e., MPLS, SDWAN)

Skills (Required)

• Change Management
• Cloud Technology
• Cross-Functional Project Management
• Customer Satisfaction
• Network Analytics

Skills

• Local Area Network (LAN)
• Multiprotocol Label Switching (MPLS)
• Network Connectivity
• Network Engineering
• Network Management

Total Target Cash Earnings Opportunity:

$101,315 - $182,620

National Base Pay Range:

$88,100 - $158,800

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ374709¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure ou