Sr Document Production Associate

Rrdonnelley; Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Disability insurance

Parental leave

Tuition assistance

Employer discounts

Job summary

RRD is seeking a Senior Document Production Associate in Columbus, OH. This fully onsite role requires a high school diploma or equivalent and 3+ years in a legal, banking, or corporate setting. You will perform document production, proofreading, and formatting using MS Office and dedicated tools, while coordinating workflow and ensuring client satisfaction.

The role emphasizes independent judgment, quality assurance, and training junior staff, with a shift Tue-Sat, 8 a.m. – 5 p.m.

Qualifications

• High school diploma or equivalent required; higher education preferred or equivalent work experience.
• Minimum 3 years' experience in a legal, banking, or large corporate environment.
• Document production or word processing experience preferred.
• Advanced MS Office skills (Word, Excel, PowerPoint); strong keyboarding.
• Familiarity with legal timekeeping or job tracking systems preferred.

Responsibilities

• Provide word processing and/or document production services.
• Assess job requests and determine the correct process to fulfill documents.
• Edit, proofread, convert, create, transcribe or complete production requests to client satisfaction.
• Use equipment, software, and hardware competently to perform tasks.
• Coordinate production services, intake, and workflow within the team.
• Troubleshoot complex software or hardware issues as needed.
• Meet deadlines for all work and communicate status to team/client.
• Train junior staff and assist peer teams with proofreading or design.

Skills

MS Office

Keyboarding

Attention to detail

Communication

Customer service

Problem solving

Education

High school diploma or equivalent

Higher education preferred

Tools

Document production software

Legal timekeeping system

Job description

Location and Shift

Location: Columbus, OH. This position is fully onsite.

1st Shift: Tuesday - Saturday, 8 a.m. - 5 p.m. This position qualifies for an additional $.50/hour shift differential.

Position Responsibilities

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues

Help foster a proactive environment of continuous service enhancement and relationship building with the client

Handle sensitive and/or confidential documents and information

Perform Quality Assurance on work of others

Train more junior staff members

Assist peer teams with proofreading, design or other document production and preparation, as needed

Complete other tasks and assignments as assigned by management

Interact with clients in person, over the phone or electronically

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Required Qualifications

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience

• Minimum 3 years' experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to upscale a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effective with multi-functional and diverse backgrounds

Compensation and Benefits

The salary range for this role at the noted RRD location is $17.74/hour to $24.47/hour.. Starting pay decisions

are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time.

Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

• RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

LI-0925

#LI-Hybrid

#WLOH

Equal Opportunity

RRD is an Equal Opportunity Employer, including disability/veterans

Company Culture

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

Background Screening

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.