Sr. Director, Software Engineering, Burger King

3300 Burger King Company, LLC; Miami (FL); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Comprehensive paid parental leave program

Free telemedicine and mental wellness support

Global benefits for physical, mental, and financial wellness

Job summary

3300 Burger King Company, LLC is seeking a Senior Director, Engineering to oversee the engineering strategy and delivery for technology platforms across the U.S. and Canada. The ideal candidate will lead a high-performing engineering organization and collaborate with cross-functional teams to align priorities with business objectives.

Responsibilities include managing the architecture of guest-facing technologies and driving innovations in AI and automation, enhancing guest experiences across approximately 7,000 restaurants.

Qualifications

• 12+ years of experience in software engineering or technology leadership roles.
• Experience managing people and leading engineering organizations at scale.
• Strong understanding of quality engineering and agile delivery methodologies.

Responsibilities

• Lead the engineering strategy and delivery of technology platforms.
• Oversee engineering for mobile applications and technology solutions.
• Drive modernization of technology architecture.

Skills

Software engineering

Leadership

AI and automation

Communication

Education

Bachelor's degree in Computer Science or related field

Advanced degree preferred

Job description

The Senior Director, Engineering, Burger King US & C is a senior technology leader responsible for engineering strategy, architecture, development, and operational delivery of Burger King’s guest-facing, restaurant, and franchisee technology ecosystem across approximately 7,000 restaurants in the U.S. and Canada.

Responsibilities

Engineering Leadership & Delivery

• Lead the engineering strategy, architecture, and delivery of Burger King’s guest-facing, restaurant, and franchisee technology platforms across the U.S. and Canada.
• Oversee engineering execution for mobile applications, kiosk platforms, franchisee tools, menu technologies, BK Audio, BK Assistant, and related restaurant technology solutions.
• Drive modernization of technology architecture to ensure scalable, secure, and high-performing systems.
• Establish and enforce engineering standards, development practices, quality assurance processes, release governance, incident management, observability, SLOs, and operational readiness practices across platforms and operational excellence across platforms.
• Serve as a senior escalation point for critical production issues and drive long-term platform stability and performance improvements.

AI, Innovation & Restaurant Technology

• Lead applied AI, automation, personalization, voice technology, and operational intelligence initiatives across Burger King’s restaurant technology ecosystem.
• Oversee engineering for systems that convert restaurant signals, including audio, order events, device telemetry, guest feedback, digital uptime, and operational data into reliable recommendations, alerts, dashboards, and coaching workflows.
• Partner with Product, Operations, and Analytics teams to improve data accessibility, reporting, experimentation, and decision-making across BK Assistant, DT Audio, app, kiosk, digital uptime, menu, POS, and franchisee reporting systems.
• Establish engineering practices for AI and data-enabled products, including data quality, model quality, monitoring, human review, privacy, compliance, cost management, and production reliability.
• Advance platform interoperability, automation capabilities, and data accessibility across the Burger King technology ecosystem.

Leadership & Cross-Functional Partnership

• Lead, mentor, and develop a high‑performing engineering organization, including direct management of engineering leaders and oversight of a broader full‑time and contractor team.
• Partner closely with Product, Operations, Marketing, Digital, and Franchisee leadership teams to align engineering priorities with business objectives.
• Collaborate with the Franchisee Technology & Digital Council and key stakeholders to improve platform adoption, usability, and operational impact.
• Lead budgeting, workforce planning, vendor management, and resource allocation for the engineering organization.

Qualifications

• 12+ years of progressive experience in software engineering, digital platforms, or technology leadership roles, including experience managing people and leading engineering organizations at scale.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field; advanced degree preferred.
• Experience leading high‑scale consumer transaction platforms, preferably involving ordering, payments, loyalty, personalization, commerce, or digital marketplace experiences.
• Experience integrating software with physical‑world systems such as POS, kiosks, tablets, headsets, menu boards, payment devices, IoT devices, store hardware, or other restaurant/retail technologies.
• Experience leading AI, automation, personalization, voice technology, or operational intelligence initiatives.
• Strong understanding of quality engineering, system reliability, release management, and agile delivery methodologies.
• Demonstrated ability to influence senior executives and build strong cross‑functional partnerships across Product, Operations, Marketing, and Digital organizations.
• Experience managing complex vendor ecosystems and large‑scale contractor partnerships.
• Excellent communication, leadership, and organizational skills with a passion for building technology solutions that improve guest, restaurant, and franchisee experiences.

Benefits

• Comprehensive paid parental leave program.
• Free telemedicine and mental wellness support.
• Global benefits for physical, mental, and financial wellness.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal‑opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.