Sr. Director, Renewals Operations

Skillsoft; United States; A distancia; USD 215.000 - 235.000; Jornada completa

Descripción de la vacante

Skillsoft seeks a Director, Renewals Operations to design and operate a unified commercial function overseeing pricing, deal desk, contract negotiation, and related capabilities for a ~ $250M Enterprise ARR base.

You will co-lead the future-state design and run the operating model, driving ARR growth and productivity with an AI-first mindset while partnering with Sales, Legal, and Finance. Travel up to 20% is expected.

Formación

• 12+ years of experience running a SaaS/PaaS integrated commercial operations organization.
• 6+ years leading teams that own deal desk, pricing, or discount governance at scale.
• Experience managing pricing and discount governance and commercial policy design.
• Process redesign expertise with an AI/automation-forward orientation.
• Strong analytical command of deal, discount, and margin economics.

Responsabilidades

• Serve as the future operator of an integrated commercial function unifying pricing, deal desk, contract negotiation, and adjacent capabilities, governing price and discount on a ~$250M Enterprise ARR base.
• Co-manage future-state design of the function and end-to-end commercial process redesign.
• Integrating today’s fragmented pricing, deal desk, contracts, and RFP resources into one function.
• Redesign commercial processes for speed and productivity with AI as a radical enabler.
• Define enabling systems requirements across CPQ, approval workflows, and contract lifecycle.
• Responsible for driving measurable ARR and productivity improvement through stronger pricing, discounting, and deal management by owning commercial policy, approval frameworks, and exceptions.
• Lead with an AI-first mindset. Use data, automation, and tooling, including Claude, to optimize the commercial processes, monitor KPIs, and continuously raise the bar on performance.
• Build and lead the function's team; partner and collaborate at the executive level with Sales, Legal, and Finance.

Conocimientos

SaaS Operations

Pricing governance

Deal desk

AI/automation

Executive leadership

Data analysis

Cross-functional collaboration

Travel up to 20%

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

At Skillsoft, we believe skills fuel growth.Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

Skillsoft is building an integrated commercial function that unifies pricing, deal desk, contract negotiation, and adjacent commercial capabilities, governing price and discount on a ~$250M Enterprise ARR base. As the Director, Renewals Operations, you will have the opportunity to co-lead the future-state design of this function and end-to-end commercial process redesign, then build and run it as its operating leader. This is a design-and-operate full-lifecycle role where you shape the function, pilot its priority capabilities, and carry it into steady-state ownership.

Key Responsibilities

• Serve as the future operator of an integrated commercial function unifying pricing, deal desk, contract negotiation, and adjacent capabilities, governing price and discount on a ~$250M Enterprise ARR base
• Co-manage future-state design of the function and end-to-end commercial process redesign.
• Integrating today's fragmented pricing, deal desk, contracts, and RFP resources into one function.
• Redesign commercial processes for speed and productivity with AI as a radical enabler.
• Define enabling systems requirements across CPQ, approval workflows, and contract lifecycle.
• Responsible for driving measurable ARR and productivity improvement through stronger pricing, discounting, and deal management by owning commercial policy, approval frameworks, and exceptions.
• Lead with an AI-first mindset. Use data, automation, and tooling, including Claude, to optimize the commercial processes, monitor KPIs, and continuously raise the bar on performance.
• Build and lead the function's team; partner and collaborate at the executive level with Sales, Legal, and Finance.

Skills & Qualifications to Be Successful

• 12+ years of experience running a SaaS/PaaS integrated commercial operations organization with a Bachelor’s degree or equivalent experience
• 6+ years leading teams that own deal desk, pricing, or discount governance at scale.
• Experience managing pricing and discount governance at scale, as well as commercial policy design.
• Process redesign expertise with an AI/automation-forward orientation
• Strong analytical command of deal, discount, and margin economics
• Executive presence and cross-functional authority across Sales, Legal, and Finance
• Location Preference: Boston, MA or East Coast with the ability to travel up to 20%

Preferred Skills & Experience

• MBA or Advanced Degree in a quantitative or business field
• Industry-specific experience in learning technology or enterprise SaaS MBA or Advanced Degree in Finance

Target base salary range for this job requisition is anticipated to be approximately $215,000 - $235,000 annualized.

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off.

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

Skillsoft uses AI-enabled tools to screen applications. Recruitment and hiring decisions are made by Skillsoft personnel and are not based solely on automated processing.

Our Values

We are passionately committed to leadership, learning, and success. We embrace every opportunity to serve our customers and each other as: one team, open and respectful, curious, and agile.

MORE ABOUT SKILLSOFT:

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ - humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com .

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Additional Information

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Race

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Skillsoft's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Skillsoft's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Skillsoft has my consent to collect, store, and process my data for the purpose of considering me for employment, and for up to 365 days thereafter.

About Skillsoft

Skillsoft (NYSE: SKIL) delivers transformative learning experiences that propel organizations and people to grow together. The Company partners with enterprise organizations and serves a global community of learners to prepare today’s employees for tomorrow’s economy. With Skillsoft, customers gain access to blended, multimodal learning experiences that do more than build skills, they grow a more capable, adaptive, and engaged workforce. Through a portfolio of best-in-class content, a platform that is personalized and connected to customer needs, world-class tech and a broad ecosystem of partners, Skillsoft drives continuous growth and performance for employees and their organizations by overcoming critical skill gaps and unlocking human potential. Learn more at www.skillsoft.com