Sr. Director, Product Management - Associate Experience: Support Innovation

Capital One Group; Northern, New York (KY, NY); Hybrid; USD 245,000 - 336,000; Full time

Job summary

Capital One is seeking a Sr. Director of Product Management (PXDP65) to lead the Support Innovation domain, shaping strategy and a pragmatic roadmap for enterprise IT support across 100,000+ associates.

You will manage a team of product managers and design partners, collaborating closely with engineering and design to translate complex technology into intuitive, effective experiences for Capital One associates.

Qualifications

• Bachelor's degree in any field and at least 7 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Responsibilities

• Lead the strategy, vision, and roadmap for the Support Innovation domain.
• Leads a team of product managers and design partners.
• Partner with engineering and design to translate complex technology into intuitive experiences.

Skills

Product Management

Cross-functional leadership

Strategy translation

Education

Bachelor's degree

Job description

# **Sr. Director, Product Management (PXDP65)**Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.**About the Team**As a Senior Director on the Associate Experience product team you will embark on the mission to connect customers in the Capital One enterprise (i.e., our employees, or Associates) with simple to use, digitally enriched experiences that are designed to enhance the associate experience. Capital One has a reputation of providing an industry leading customer experience, and is continuously pushing boundaries, surprising customers with solutions they never thought were possible. We strive to create the same unparalleled experience for our Associates, the employees of Capital One. This role is the Product Lead for Support Innovation at Capital One, your mission is to leverage AI and emerging technologies to revolutionize the IT support experience for our 100,000+ workforce. Leading a team of product managers and design partners, you will set the strategy, vision, and roadmap for our Support Innovation domain. Sitting at a historic inflection point for AI transformation, you will drive modern tech solutions across every corner of the enterprise. We are seeking a leader who combines a passion for technology with deep empathy for internal customer needs. You will partner closely with senior engineering, design, and other cross-functional leaders to translate complex technology into intuitive, delightful experience for our Associates.**Capital One Product Framework**In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:* **Human Centered** - Obsesses about internal and external customer needs to reimagine and innovate product solutions* **Business Focused -** Delivers game-changing outcomes by focusing on leverage and execution excellence* **Technology Driven -** Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value* **Integrated Problem Solving** - Identifies and resolves complex problems to deliver outcomes while mitigating product risks* **Transformational Leadership -** Leads cross functional teams to solve customer problems and drive organizational alignment**Basic Qualifications:*** Bachelor's degree in any field and at least 7 years of Product Management experience**Preferred Qualifications:*** Experience translating business strategy and analysis into consumer facing digital products*At this time, Capital One will not sponsor a new applicant for employment authorization for this position*.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $269,600 - $307,700 for Sr. Dir, Product ManagementRichmond, VA: $245,100 - $279,800 for Sr. Dir, Product ManagementNew York, NY: $294,100 - $335,700 for Sr. Dir, Product ManagementChicago, IL: $245,100 - $279,800 for Sr. Dir, Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.