Sr. Director, Pharmacy - Prior Authorization & Call Center

Blue Shield of CA; Los Angeles (CA); Hybrid; USD 260,000 - 360,000; Full time

Job summary

Blue Shield of California is seeking a Senior Director, Pharmacy Prior Authorization and Call Center to lead a 200+ member team, shaping PA and call center strategies. The role partners with the Medical Director and vendors to ensure clinically appropriate, cost-effective patient care across lines of business, within a hybrid work model.

This is a strategic, data-driven leadership position focused on access, affordability, and quality in pharmacy benefits.

Qualifications

• Requires CA Pharmacist license.
• Requires PharmD from an accredited U.S. school.
• 12 years in managed care/pharmacy benefits settings.
• 6 years of people management experience.
• Vendor management/oversight preferred.
• Knowledge of drug therapies and national guidelines preferred.
• Knowledge of pharmacy benefits and formulary programs preferred.
• Strong financial and business acumen.
• Excellent interpersonal, written & verbal communication skills.
• Strategic and analytic thinking with data-driven problem solving.

Responsibilities

• Lead and manage a 200+ person team in PA and call center operations.
• Design, execute, and optimize PA and call center processes for cost-effective, compliant patient care.
• Collaborate with Medical Director and vendors to improve patient access.
• Develop strategic operational plans to optimize efficiency and outcomes.

Skills

CA Pharmacist license

People management

Vendor management

PBM knowledge

Pharmacy benefits

Financial acumen

Communication skills

Strategic thinking

Data-driven decisions

Education

PharmD degree (US)

Job description

Your Role

The Blue Shield of California (BSC) Pharmacy team is passionate about making a meaningful impact by reimagining pharmacy care. Ensuring every member has safe, equitable access to sustainably affordable pharmacy benefits is at the heart of everything we do. The Senior Director, Pharmacy Prior Authorization and Call Center will report to the Senior Vice President of Pharmacy Services at BSC. In this role you will manage a team of over 200 employees and in collaboration with the Medical Director, be responsible for designing, executing, and optimizing prior authorization and call center processes to ensure clinically appropriate, cost effective, and compliant patient care. You will work cross functionally and partner with vendors as appropriate to optimize patient access while supporting affordability of medications covered under pharmacy and medical benefits for all lines of businesses.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a current active and unrestricted California Registered Pharmacist (RPh) license
• Requires a Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy in the U.S.
• Requires 12 years of prior experience in: a managed care health plan or pharmacy benefit management companies or other relevant settings; pharmacy prior authorization program and call center operations; developing and implementing strategic operational plans to optimize efficiency and cost outcomes
• Requires 6 years of people management experience
• Prior experience in vendor management and oversight preferred
• Thorough knowledge regarding therapeutic use of drugs and available national guidelines preferred
• Knowledge of pharmacy benefits, formulary, network programs for drugs covered in pharmacy and medical benefits preferred
• Strong financial and business acumen with the ability to leverage performance data to drive operational improvements
• Excellent interpersonal, written & verbal communication skills
• Strategic and analytic thinking; problem-solving skills informed by data and evidence

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

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