Sr. Director, Pharmacy Business Operations

RXinsider LTD.; Grapevine, Northern (TX, KY); Hybrid; USD 174,000 - 275,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

Retirement plan with matching

Paid time off

Life insurance

Disability insurance

Employee assistance program

Job summary

Omnicell is seeking a Senior Director to lead 340B TPA Business Operations and drive operational excellence across the platform. You will partner with Product, Technology, Customer Success, Operations, Finance, Compliance, Sales, and Implementation to deliver scalable, compliant solutions and support customer growth.

This role oversees governance, performance management, and cross-functional programs to modernize the platform and improve customer outcomes while advancing business objectives.

Qualifications

• Bachelor's degree in business, healthcare, or related field.
• 10+ years of progressive leadership in healthcare, SaaS, or operations.
• 7+ years of leadership experience managing directors and teams.
• Proven success leading large-scale operational transformations.
• Experience with executive-level reviews, metrics, and plans.
• Strong financial acumen and business planning experience.

Responsibilities

• Develop and execute operational strategy for the 340B TPA business to drive growth and service excellence.
• Partner with executive leadership to set objectives, plans, and performance targets.
• Lead business planning, operating plans, and quarterly reviews with governance.
• Identify opportunities to scale operations and enable platform growth.
• Drive platform modernization, process redesign, and technology enablement.
• Establish dashboards, metrics, and executive reporting for performance oversight.
• Collaborate with Finance on forecasting, budgeting, and investments.
• Maintain executive relationships with key customers and stakeholders.
• Ensure compliance with 340B regulations and internal controls.
• Mentor leaders and build capability for future growth.

Skills

Leadership

Strategy

Operations

Finance

Regulatory compliance

Cross-functional

Education

Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Pharmacy, Finance, or related field

Job description

Role Summary

The Senior Director, 340B TPA Business Operations is a senior leadership role responsible for driving operational excellence, business performance, scalability, and strategic execution across Omnicell's 340B Third-Party Administrator (TPA) business. This leader serves as a key business partner across Product, Technology, Customer Success, Operations, Finance, Compliance, Sales, and Implementation organizations to ensure the delivery of industry-leading 340B solutions while supporting customer growth, regulatory compliance, and long-term business objectives.

This role leads strategic business operations initiatives, operational transformation efforts, performance management, process optimization, governance, and cross-functional planning activities that support Omnicell's 340B TPA platform and related service offerings. The Senior Director will play a critical role in advancing business scalability, improving customer outcomes, optimizing operational efficiency, and supporting the ongoing modernization of the 340B platform and customer experience.

Key Responsibilities

Strategic Leadership

• Develop and execute the operational strategy for Omnicell's 340B TPA business to support growth, profitability, customer retention, and service excellence.
• Partner with executive leadership to establish long-term business objectives, operating plans, and performance targets.
• Lead business planning processes, annual operating plans, quarterly business reviews, and strategic initiative governance.
• Identify opportunities to improve operational scalability and enable future platform growth.
• Serve as a key leader supporting business transformation initiatives, including platform modernization, process redesign, and technology enablement efforts.

Business Operations & Performance Management

• Establish and monitor key business performance metrics, dashboards, scorecards, and executive reporting.
• Drive continuous improvement initiatives focused on productivity, efficiency, customer outcomes, and financial performance.
• Lead operational reviews to identify trends, risks, capacity constraints, and opportunities for improvement.
• Partner with Finance to support forecasting, budgeting, business case development, and investment prioritization.
• Develop operational governance models that ensure alignment across functional teams.

Customer Operations & Service Excellence

• Collaborate with Customer Success, Service Management, Data Quality, and Operations teams to drive exceptional customer experiences.
• Monitor customer health indicators, renewal performance, implementation success, and operational service metrics.
• Support customer retention and growth initiatives through operational planning and stakeholder alignment.
• Develop and implement strategies to improve customer adoption, operational effectiveness, and service delivery consistency.
• Establish executive-level relationships with key customers, pharmacy partners, and industry stakeholders.

Cross-Functional Leadership

• Partner closely with Product Management, Engineering, Technology, Compliance, and Operations leaders to prioritize business initiatives and drive execution.
• Lead cross-functional programs supporting new product capabilities, platform enhancements, and operational readiness.
• Facilitate alignment between customer requirements, operational processes, and technology roadmaps.
• Drive organizational effectiveness through clear governance, accountability, and communication frameworks.

Compliance & Risk Management

• Ensure operational processes support compliance with federal 340B regulations, customer contractual obligations, and internal controls.
• Partner with Compliance, Legal, Security, and Risk Management teams to identify and mitigate operational risks.
• Support business continuity planning, operational resilience efforts, and audit readiness activities.
• Maintain deep knowledge of evolving 340B regulations, contract pharmacy trends, and industry best practices.

Leadership & Talent Development

• Build, develop, and lead a high-performing business operations organization.
• Establish performance expectations and development plans aligned with Omnicell leadership principles.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Mentor emerging leaders and build organizational capability to support future growth.

Qualifications & Experience

• Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Pharmacy, Finance, or related field.
• 10+ years of progressive leadership experience in healthcare, pharmacy services, healthcare technology, SaaS, consulting, or operations.
• 7+ years of people leadership experience managing directors, managers, and cross-functional teams.
• Demonstrated success leading large-scale operational and business transformation initiatives.
• Experience developing executive-level business reviews, operating metrics, and strategic plans.
• Strong financial acumen, business planning, and operational performance management experience.

Base Compensation: $173,504.00 to $275,000.00

(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)