Sr. Director P&O, Field Experience

MARS Veterinary; Florida; Hybrid; USD 160,000 - 239,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking a Sr. Director of People & Organization (P&O), Field Experience, to bridge field operations with all P&O centers and corporate teams.

You will shape people strategies and signature programs, ensuring a fit-for-veterinary services approach with clear communication, change management and continuous improvement. The role requires navigating high ambiguity, innovating from scratch, and building programs that scale across the field while maintaining a people-first

Qualifications

• Bachelor’s degree and 10+ years’ HR Generalist experience or related with increasing responsibility.
• Experience in service, retail or hospitality multi-unit businesses preferred.
• Ability to influence business leaders to drive innovation and transformation beyond P&O.
• Strong collaboration and influencing without formal authority.
• Experience in change management, project management and continuous improvement.

Responsibilities

• Establish long-term vision, road map and people strategies to deliver P&O programs for the field.
• Partner with field leaders and COEs to design and implement ‘Fit-for-Veterinary Services’ programs.
• Represent the voice of the field in P&O initiatives forums including Talent Management, Leadership Development, Total Rewards, Culture, EVP, HRIS.
• Provide coaching and guidance to leaders on P&O initiatives and signature processes (performance management, succession, engagement).
• Collaborate to build simple, effective communication and change management plans.

Skills

HR generalist experience

Talent management

Change management

Leadership development

Organizational design

Education

Bachelor's degree or equivalent

10+ years HR experience

Tools

HRIS

Job description

Sr. Director People & Organization (P&O), Field Experience

The Sr. Director People & Organization (P&O), Field Experience serves as the communication conduit between the field and all P&O Departments, representing the voice of the field and working collaboratively to design people strategies and holistic programs/solutions cross-functionally. You will be an integrated member of the field Sr. Operations Leadership team, responsible for communicating and implementing people initiatives and signature processes in the field in partnership with Sr. Field Leaders, P&O Centers of Excellence (COEs) and Corporate Affairs.

As many people programs and solutions are being implemented for the first time, this person must thrive under highly ambiguous and change environments. You must be a natural innovator with an entrepreneurial mindset that enjoys building things from scratch ensuring a "Fit-for-Veterinary Services" approach balanced with a focus on simplified communication, change management and continuous improvement.

Essential Responsibility: Works with field leaders to establish long term vision, road map, people strategies and tactics to deliver best in class P&O programs/solutions to VCA Field Associates. Partners with field leaders and P&O COEs designing "Fit-for-Veterinary Services" programs/solutions and implementing those programs/solutions in the field. Represents the voice of the field in all P&O initiatives forums (Talent Management Programs, Leadership Development, Total Rewards, Culture, EVP, HRIS, etc.). Supports, trains, and coaches business leaders on the execution of P&O initiatives and signature processes (e.g., performance management programs, succession planning, engagement, etc.). Collaborate with COEs and Corporate Affairs to build a simple and effective communication and change management plan. Solicits and shares input from business partners and leaders to create targeted people programs/solutions that further enhance associate and organizational effectiveness. Analyzes P&O trends and metrics in partnership with the Field Leadership group to develop programs/solutions, and programs that enable delivery on the Objectives Goals Strategies and Measures (OGSM) priorities, including but not limited to, hiring, engagement & retention, Ease of Care, development, etc. Provides day-to-day guidance to leaders on above listed programs and career development. Invests time getting to know field leaders and builds relationships to assess individual performance, strengths, developmental opportunities, career aspirations and potential. Partners with Sr. Leaders to develop people strategies and career development plans. Ensures that clear, repeatable routines are established for deployment of initiatives into the field based on size, scope and type - with a strong focus on change management and continuous improvement and a "people first mindset."

Provides direct feedback, coaching, and ongoing consultation to operational leaders regarding organizational design (i.e., clarity and consistency across the organization, maximize leadership excellence, processes, and ways of working, ensure we have the right staff to support the development and engagement of our Associates in the hospitals, ensure the organizational design offers career pathing, workforce planning, etc.). Fulfill other related duties as assigned.

Preferred Skills and Qualifications

Bachelor's diploma or equivalent 10+ years’ experience in HR Generalist role or related with business experience showing increasing responsibility. Candidates with equivalent operational experience with a track record of strong people outcomes also considered Experience in service, retail or hospitality businesses (multi-unit and people services businesses), preferred Understanding of business processes and an ability to influence business leaders to bring innovation and transformation to the organization beyond P&O Ability to quickly build partnerships across multiple levels of the organization Ability to leverage knowledge in areas of talent management, talent acquisition, learning and development, associate engagement, total rewards, and organizational design and development strong collaboration skills and ability to influence without authority Ability to plan and organize quickly with a combined focus on customer delivery and informing Experience and expertise in change management, project management and continuous improvement with a strong focus on detail on follow through.

Remote Position: This is a remote position, but the ideal candidate will need to travel up to 50% of the time.

Additional Information

[Required for CA, NY, WA, CO only]: Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $159,500.00 - $239,300.00. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.