Sr. Director, NA Retail Strategy & Operations

BoF Careers; New York (NY); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Generous Employee Discount

Access to Exclusive Sample Sales

Free Executive Coaching

Paid Volunteer Days

Comprehensive Health Benefits

Financial Security Programs

Job summary

An established industry player is seeking a strategic leader to enhance its North America Retail operations. This role involves overseeing retail operations, managing a dedicated team, and leveraging data to drive customer acquisition and loyalty. With a focus on collaboration and innovation, you'll work closely with various corporate partners to implement strategies that optimize performance and improve processes. Join a dynamic team where your contributions will make a significant impact, and enjoy a work culture that values inclusivity, professional growth, and employee well-being.

Qualifications

• 10+ years of relevant experience in retail operations and strategy.
• Strong management experience overseeing a team.

Responsibilities

• Oversee Retail Operations, including New Store Openings and Policy & Procedures.
• Facilitate communications between corporate partners and retail teams.

Skills

Project Management

Strategic Mindset

Collaboration Skills

Creative Problem Solving

Presentation Skills

Analytical Skills

Education

Bachelor's Degree

MBA

Tools

CRM Systems

Reporting Tools

Business Intelligence Tools

Digital Tools & Platforms

Job description

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

1. Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
2. We have the best team in the world and believe in paying competitively and rewarding for high performance.
3. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
4. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
5. We are invested in your professional growth - you'll have access to free executive coaching on-demand.
6. We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:
You are eager to support the strategy of growing our North America Retail Fleet while reporting directly to the VP, Head of Stores, acting as a key member of the regional leadership committee. You have an entrepreneurial mindset with an interest in fashion, culture and current trends. You're agile, have strong project management expertise and a strategic mindset to support continuous growth and innovation in our retail operations. You enjoy hands-on management of field operations with a strategic focus on leveraging data, competitive insights, and analytics to refine our retail strategy, support customer acquisition, and enhance loyalty. This role will oversee a team of five.

A Day in the Life:

The typical day will have an emphasis on retail operations, retail strategic support, and project management, reporting directly to the VP, Head of Stores. You will oversee & facilitate all Retail Operations, including New Store Openings, Policy & Procedures, & Store Communications. You will bring Clientelling to life in our Retail Stores with support from CRM & Technology, acting as a key liaison with IT for Retail Technology. You will enhance & lead North America Retail communications while enhancing a consumer-focused mindset, leading Retail Operations, & supporting Real Estate (New Store Openings, analysis, etc.) with a strategic lens. You will work closely with all corporate partners (Buying, Planning, Tech, Finance, Logistics, Marketing, etc.) to bring our retail operations & strategy to life in partnership with our Sr. Director, NA Omni Strategy. This role will allow flexibility between NY and NJ offices.

To Land This Role:

1. Bachelor's Degree, MBA preferred
2. 10+ years' relevant experience, prior experience working cross functionally with CRM, Operations, FP&A strongly preferred
3. Prior management experience overseeing a team
4. Strong Presentation skills and Executive presence
5. Strong collaboration and creative problem solving skills
6. Proficient in all modern digital tools & platforms - including social media
7. Proficient in managing reporting and BI tools ideally with AI or Automation skills

Why You'll Want to Join Our Team:
The Operations & Strategy Team helps to optimize performance by identifying opportunities to be more efficient and effective. We work collaboratively with our business partners to improve processes and procedures within and across divisions. Our scope includes the PLM system, ensuring the architecture supports the dynamic requirements of developing product and bringing it to life. If you're a critical thinker or an analytical mastermind who loves to get into the details as much as we do, come join us!

How We Work Together

1. Adaptable - We change before we have to
2. Entrepreneurial - We own it
3. Collaborative - There's no "I" in Tory
4. Client & Brand Focused - We put ourselves in Tory's shoes
5. Live the Values - We show up for each other
6. Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range
The compensation range for this position is 180,000.00 USD - 230,000.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [e-mail].