Sr. Director, Member Experience & Communications

CVS Health; Lincoln (NE); Hybrid; USD 100,000 - 232,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Retirement options

Paid time off

Job summary

CVS Health is seeking a Lead Director, Member Experience to shape the experience strategy for payor-focused products, aligning member communications with product execution. You will coordinate across product, design, marketing, and communications to drive clarity, engagement, and adoption across the portfolio.

The role supports a flexible remote or hybrid work arrangement anywhere in the US, depending on location and hub access. Candidates with healthcare payor experience are encouraged to apply.

Qualifications

• 10+ years in customer/member/digital/experience leadership roles.
• Experience in healthcare, payor, digital product or customer experience environments.
• Ability to define strategic direction for experience across complex products.
• Experience integrating member communications into broader product strategy.
• Demonstrated success leading matrixed teams across product, design, marketing, and communications.

Responsibilities

• Define a consistent member experience strategy across the payor product portfolio.
• Elevate member communications as a core component of product orchestration.
• Partner with product owners, design, marketing, and leadership to align strategy and priorities.
• Drive consistency in how products and experiences are represented across the portfolio.
• Translate priorities into clear asks, direction, and execution requirements.

Skills

Customer experience

Payor/healthcare experience

Executive communication

Cross-functional leadership

Strategic thinking

Stakeholder influence

Systems thinking

Education

Bachelor's degree

Job description

CVS Health is seeking a Lead Director, Member Experience to shape the experience strategy for payor-focused products, aligning member communications with product execution. You will coordinate across product, design, marketing, and communications to drive clarity, engagement, and adoption across the portfolio.

The role supports a flexible remote or hybrid work arrangement anywhere in the US, depending on location and hub access. Candidates with healthcare payor experience are encouraged to apply.