Sr. Director, Customer Development, Healthcare

Colgate-Palmolive; New York (NY); On-site; USD 240,000 - 275,000; Full time

Benefits offered by this job

Relocation assistance

Medical benefits

401k matching

Paid time off

Job summary

Colgate-Palmolive is seeking a Senior Director, Healthcare to steward strategic partnerships with CVS, Walgreens, and our distributor network. You will drive multi-year growth plans, oversee the Healthcare P&L, and partner with cross-functional teams to optimize category performance across the healthcare channel.

The role requires a proven sales leader with deep CPG experience, strong negotiation skills, and an omnichannel mindset to maximize retail media investments and digital platform

Qualifications

• Bachelor's degree required.
• 12+ years of proven CPG sales experience with CVS, Walgreens and healthcare distributors.
• Proven track record of managing P&L and navigating matrix organizations.
• Strong leadership and communication skills.
• Willingness to travel up to 25%.

Responsibilities

• Lead strategic partnerships with CVS, Walgreens, and distributors.
• Develop and execute multi-year profitable growth plans (JBPs).
• Oversee the full Healthcare P&L (sales, trade spend, profitability).
• Collaborate with cross-functional teams to optimize category performance.
• Mentor and develop Account Managers and National Account Executives.

Skills

Strategic leadership

Executive relationships

P&L ownership

Omnichannel

Cross-functional leadership

Negotiation

Retail knowledge CVS Walgreens

Education

Bachelor's degree

MBA

Tools

Microsoft Office

Google Suite

Job description

Relocation Assistance Offered Within Country

Job Number #175005 - New York, New York, United States

HEALTHCARE - Senior Director, Customer Development, Healthcare

The Experience: As the Senior Director - Healthcare (Sales team), you will be the strategic architect of our partnerships with CVS, Walgreens, and our network of Healthcare distributors and redistributors, which represent some of Colgate-Palmolive’s most critical retail partnerships. You will lead our team to drive sustainable growth, optimize category performance, and deepen our relationships with merchant leadership across these key accounts. You will be responsible for the total P&L across our iconic brands within the Healthcare ecosystem. This role requires a visionary leader who understands the nuances of CVS and Walgreens go-to-market strategies, retail media solutions, and complex distributor operations, along with having an Omnichannel mindset to drive success on their respective digital platforms. Our ideal candidate is an experienced and versatile business leader who has a proven track record of high performance, thinks big, and operates at depth. In addition, this leader has experience managing diverse teams in a highly dynamic business environment.

Key Responsibilities

• Strategic Leadership & Partnership
• Joint Value Creation: Lead the development and execution of multi-year profitable growth plans (JBPs) that align Colgate-Palmolive's corporate goals with the strategic priorities and value propositions of CVS, Walgreens, and our distribution partners.
• Executive Presence: Serve as the primary face of Colgate-Palmolive to the leadership at CVS, Walgreens, and our distributors, deepening relationships, fostering trust, and driving high-level advocacy.
• Category Influence: Position our brands as category thought leaders by leveraging data-driven insights to influence assortment and shelf strategies across the healthcare channel.
• Team Management & Culture
• Office Leadership: Oversee the Healthcare team, fostering a high-performance culture that attracts and retains top-tier CPG talent.
• Cross-Functional Synergy: Lead a multi-disciplinary team across Sales, Category Management, Supply Chain, OMNI shopper, and Finance, as well as, agency management to ensure seamless execution.
• Mentorship: Coach and develop Account Managers and National Account Executives for future leadership roles.
• Financial & Operational Excellence
• P&L Ownership: Manage the full Healthcare P&L (CVS, Walgreens, and Distributors), including gross/net sales, trade spend, and profitability margins.
• Omnichannel Integration: Collaborate with digital teams to ensure "best-in-class" presence on CVS.com and Walgreens.com, and maximize ROI on retail media investments.
• Forecast Accuracy: Partner with Demand Planning to ensure high in-stock levels across all retailers and redistributors, particularly during peak seasonal windows and promotional periods.

Responsibilities

• Able to lead and influence across multiple levels of the organization and effectively lead, collaborate, communicate and influence in a matrix environment. You take the lead by influencing the agenda through collaboration, negotiation and thought leadership.
• Find creative opportunities to grow and improve the business across the board. Your ability to adapt and adjust the strategy, willingness to take risks, and incorporate findings into the strategy quickly is the main way you can succeed. Leveraging insights, you are comfortable challenging the status quo.
• Proven ability to analyze relevant data, insights and information to identify opportunities and develop strategic plans to drive a commercial agenda.
• Grasp of the big picture and can clearly identify areas of opportunity.
• Collaborate with key cross-functional partners to identify opportunities for growth and build selling stories.
• Proven experience leading and collaborating within cross-discipline teams, networking and building strong relationships with Insights and Analytics, OMNI Shopper, Marketing, Supply Chain, Research & Development, and Sales.
• Strong oral and written communication skills; ability to effectively and efficiently educate and influence internal and external stakeholders at all levels.
• Seeking opportunities to improve via creative solutions. You dig into the reason behind the numbers, are able to look at the results and find out the reasons for what is driving those results and guide the team accordingly.

Required Qualifications

• Bachelor’s degree
• 12+ years of proven CPG sales experience, with specific working knowledge around managing CVS, Walgreens, and Healthcare distributors/redistributors, and their overall go-to-market strategies.
• Experience working and leading in a variety of retail environments, managing P&Ls and navigating global, matrixed organizations.
• Familiarity with the retail community and the internal "way of working" at CVS and Walgreens.
• Proven track record of navigating complex negotiations and securing "win-win" outcomes.
• Exceptional leadership, interpersonal and communication skills, with a successful track record of building and leading high-performing sales teams.

Preferred Qualifications

• MBA
• Microsoft Office or Google Suite proficiency (i.e., Sheets, Slides, Docs)
• Ability to travel as needed (25%)

Compensation And Benefits

Salary Range $240,000.00 - $275,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.