Sr Dir, Sales Training (Armis/Veza)

Servicenow; New York (NY); On-site; USD 220,000 - 397,000; Full time

Job summary

ServiceNow is seeking a strategic leader to drive a differentiated self-service customer experience and coordinate cross-team efforts across the organization. The role focuses on selecting the right platform, content management, and experience design while shaping Training @ Scale initiatives with IT and training teams.

Successful candidates will have 5+ years in complex global program management, with a strong background in product management and cloud platforms.

Qualifications

• Experience integrating AI into work processes or decision making, including AI-powered tools or automation.
• 5+ years in complex global program management with cross-functional scope.
• Demonstrated product management and product strategy experience preferred.
• Ability to influence and lead diverse stakeholders across an organization.
• Strong communication and presentation skills; proven ability to drive release roadmaps.

Responsibilities

• Collaborate across the organization to create a differentiated self-service customer experience.
• Lead ongoing cross-team efforts to select and build on the right platform.
• Manage the central plan for content management, process development, and recognition design.
• Create and manage the Training @ Scale roadmap with IT, curriculum, certification, and training app teams.
• Contribute to pricing, licensing, and revenue model design aligned to corporate goals.
• Design and execute customer feedback loops to enable rapid iteration and innovation.

Skills

AI in workflows

Cross-functional leadership

Product management

Stakeholder influence

Strong communication

Program planning

Cloud platforms

Customer-focused execution

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Work across the organization to create a differentiated, self-service customer experience
• Actively engage in and drive the ongoing cross-team effort to select and build on the right platform
• Coordinate and manage the central plan for content management, process development, and experience/recognition design
• Create and manage the Training @ Scale roadmap, collaborating closely with IT, curriculum development, certification, and training application development to launch and continuously enhance the online, self-service product
• Contribute to the design and execution of a pricing, licensing, and revenue model that aligns to corporate goals and the overall Customer Success portfolio
• Design and execute internal and external customer feedback loops to encourage rapid iteration, experimentation, and innovation

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years in complex global program management with demonstrated cross-functional experience
• Demonstrated product management and product strategy preferred.
• Ability to influence and lead a diverse set of stakeholders
• Strong communication and presentation skills
• Proven ability to develop comprehensive program parameters, project plans, and release roadmaps
• 5+ years working with cloud platform technologies
• 5+ years working with cloud platform customers, preferably with training or implementation experience
• Proven ability to collaborate and build relationships at all levels of the organization

JV19

For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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