Sr. Designer, Global UXUI Experience Design

Universal Orlando Resort; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Universal Orlando Resort is seeking a Sr. Designer, UXUI to join the Global UXUI Experience Design team. You will drive opportunities to enhance customer engagement and revenue through elegant, seamless experiences across digital channels.

The role requires 5+ years of experience in ecommerce, rewards/engagement, and loyalty programs, plus a strong portfolio demonstrating UX, visual and interaction design excellence. Proficiency in Adobe Creative Suite and Figma is expected.

Qualifications

• Portfolio demonstrating strong UX, visual, and interaction design excellence.
• Experience working on ecommerce sites, rewards/engagement and loyalty programs with data‑driven product teams.
• Experience leading cross‑functional design initiatives across marketing, product and engineering.
• Knowledge of marketing attribution, customer lifetime value and personalization concepts.

Responsibilities

• Lead the holistic view of product across integration points to deliver a superior experience.
• Synthesize product design and consumer trends to propose specific solutions using a Global Design System.
• Collaborate with business, design, product and IT leaders as a design initiative liaison.
• Manage content design functions and partner with teams to implement design solutions.
• Adhere to Environmental, Health & Safety policies and participate in related activities.
• Perform other duties as assigned.

Skills

UX design

Adobe Creative Suite

Figma

Cross-functional collaboration

Data-driven product development

Education

Bachelor's degree in Graphic Design, HCI, Interaction Design

Tools

Adobe Creative Suite

Figma

Design Systems

Job description

JOB SUMMARY

The Sr. Designer, UXUI role will be a core member of the Global UXUI Experience Design team at Universal Parks and Resorts, working with a cross‑functional team focused on identifying opportunities to enhance customer engagement by executing an elegant and seamless experience. Key member in creating opportunities for revenue growth through design executions, measuring demand and loyalty marketing across the customer buying process. Executes, participates or leads the entire process from inception to execution while working collaboratively with a cross‑functional team.

MAJOR RESPONSIBILITIES

• Lead the holistic view of the product across integration (customer and technical) points to provide a superior, seamless experience from daily execution to longer‑term strategies. Strong domain knowledge in marketing, analysis, personalization and engagement across digital channels.
• Synthesize product design and consumer trends to recommend clear, specific solutions using a Global Design System, to meet consumer needs. Execute and provide design artifacts that support UXUI best practices across integration (customer and technical) points to provide a superior, seamless experience from daily improvements to longer‑term strategies.
• Work closely with business, design, product and IT leaders as a point of contact for specific design initiatives.
• Lead content design functions, collaborating with partners across the company to understand the needs of our teams, our audiences and implement design solutions to best serve those needs.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION

• Bachelor’s degree in Graphic Design, Human Centered Interaction, Interaction Design or related field is required.

EXPERIENCE

• 5+ years of relevant experience in ecommerce sites, rewards/engagement and loyalty programs working with data‑driven product development teams.
• Must present a portfolio of work that illustrates strong UX, visual design, and interaction design excellence, brand creation, or equivalent combination of education and experience.

ADDITIONAL INFORMATION

• Demonstrated success creating end‑to‑end digital product designs in the consumer technology sector.
• Should have exceptional brand, visual, and interaction design skills and a depth of experience working across the user‑centered design process: from conducting and leveraging research (quantitative and qualitative) to prototyping and implementation to testing and evaluation.
• Strong foundational design skills: Typography, layout, composition, color theory, iconography, UXUI, motion/interaction design, foundational AI knowledge, and branding.
• Experience creating and documenting UI toolkits, style guides, and front‑end frameworks for design and development teams.
• Experience leading cross‑functional reward, loyalty, and customer community projects intended to drive engagement and business value.
• Experience in building cross‑channel experiences in growth marketing.
• Experience utilizing user‑centric design methodology: gathering/shaping requirements, defining user stories, storyboarding features and iterating based on user feedback/testing.
• Knowledge of current challenges in the marketing environment such as attribution of marketing touch points, understanding customer lifetime value, and the use of data science‑led personalization.
• A desire to tackle and solve problems, from big‑picture strategy to granular details.
• Passionately advocate for the user.
• Comfortable with ambiguity and agile transformation.
• A positive attitude, open mind, and desire to collaborate and learn.
• Highly proficient in Adobe Creative Suite and Figma.
• Bachelor's degree or higher (or experience) in Graphic Design, Human Centered Interaction and/or Interaction Design.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.