Sr Data Analyst

Dynatrace; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k) Plan

Vacation/sick leave

Job summary

Dynatrace is seeking a Senior Analyst to support 4–8 clients, driving maturity and insights from Digital Experience data. You will move beyond basic analysis, using backend trace data, and expand Digital Experience Management adoption across client organizations.

You will connect performance data to business outcomes, mentor teammates, and push new use cases while coordinating with multiple client contact personas.

Qualifications

• Bachelor’s degree in a quantitative field is required.
• 3-5 years of data analysis experience.
• Fluency in English; proficient in Spanish and Portuguese.

Responsibilities

• Link deep dive analysis to business outcomes using backend data.
• Manage complex accounts with multiple teams and deadlines.
• Mentor new team members and share knowledge with peers.
• Engage in POCs and present analysis results to stakeholders.

Skills

Data analysis

English

Spanish

Portuguese

Education

Bachelor’s degree in Marketing/Statistics/Mathematics/Economics

Tools

Insights tools

Job description

Your role at Dynatrace

In this role, you will support around 4 to 8 clients, driving maturity and insights to supercharge their Digital Experience data with Dynatrace. Senior Analysts handle larger, more complex customers and are expected to move beyond basic analysis into more advanced and challenging problems, including using backend trace data and regularly connecting issues to business outcomes. Senior Analysts are asked to push engagement to new teams to expand DEM within client organizations and play a more central role in increasing DEM adoption. They meet more regularly with clients and manage competing priorities and expectations across their client engagements and different customer contact personas. You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture.

Responsibilities

• Connect deep dive analysis to business outcomes and leverage back-end data to pursue root cause
• Manage complex accounts with multiple teams, juggling priorities and competing deadlines
• Effectively delegate and work alongside Support to address client requests
• Proactively push new use cases, making clear the value of increased adoption and utilization
• Regularly share key wins and value stories with the Squad and for internal-facing and customer-facing deliverables
• Play an active role in mentoring new members, including regular discussions and shadowing sessions
• Regularly engage in POCs doing analysis work and presenting

What will help you succeed

Minimum Requirements

• Bachelor’s degree in Marketing, Statistics, Mathematics, Economics or other quantitative disciplines is required.
• 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
• Must be able to communicate effectively in English, Spanish and Portuguese; both verbally and in writing

Preferred Requirements

• Consultative in identifying expansion opportunities and new use cases through complex organizations
• Collaborative and effective relationship building internally, particularly with Account Executives and Customer Success Managers
• Expertise in leveraging analytics capabilities across product and Insights tools to uncover customer insights
• Understand and communicate around Business Events use cases
• Back-end analysis to enhance Insights reporting
• Connect performance and technical quality data story to user behavior and business context
• Mentor and guide new resources and provide feedback on approach, reporting, etc.
• Customize deliverables to meet variety of use cases, including creative solutions to unique problems
• Synthesize broader customer value for executive reporting, including for QBRs/SBRs
• Expert prioritization and time management to handle several multi-team, multi-focus clients

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

The targeted base pay range for this role is $90K to $110K. When determining your salary, we consider your skills, experience, education, work location and internal equity.

Equal Employment Opportunity

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc.

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish.