Sr. Customer Success Solutions Architect (Remote)

Cisco Systems, Inc; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Customer Success Architect to lead onboarding and adoption for Isovalent-enabled Cisco Hypershield deployments and N9300 Nexus switches across customer data centers.

You will guide design and deployment across virtualization environments, working with NetOps and NetSecOps stakeholders to ensure production-ready policies and secure interconnects. The role emphasizes trusted advisory skills, capacity to run workshops, and the ability to distill complex concepts

Qualifications

• Bachelor's degree with 8+ years of related experience
• Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE
• Professional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar)
• Experience with Linux systems in production, including troubleshooting

Responsibilities

• Own onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 switches and Hypershield through to production use
• Guide customers through Hypershield controller design and deployment across virtualization environments and on-prem control planes
• Drive value realization by helping customers design policy and stand up real use cases in production
• Build deep technical relationships with NetOps/NetSecOps stakeholders and run workshops to accelerate adoption
• Identify and clear adoption blockers, coordinating with engineering and support to resolve issues
• Create reusable assets like training material, reference architectures, and documentation

Skills

Customer-facing experience

Enterprise virtualization

Linux in production

VM/appliance deployment

Education

Bachelor's degree with 8+ years of related experience

Master's degree with 6+ years of related experience

PhD with 3+ years of related experience

Tools

NX-API

NETCONF/RESTCONF

gNMI

Ansible

Nexus Dashboard

VMware vSphere

Nutanix AHV

Proxmox

Job description

The application window is expected to close on: 12/27/2026 This is a remote role from anywhere in the USA.

Meet the Team

Isovalent, now part of Cisco, was founded by the creators of Cilium and eBPF, and builds open-source software and enterprise solutions for the networking, security, and observability needs of modern infrastructure. Isovalent engineering also builds Cisco Hypershield, and Customer Success Architects work directly alongside the engineers who design it!

The Customer Success Architect team is a distributed group of subject matter experts in data-center networking, segmentation, and security. CSAs turn a customer's investment in Cisco Hypershield and the Cisco Nexus N9300 Series Smart Switches into a deployed, fully adopted part of their data center, owning the journey from onboarding through expansion and guiding customers across the NetOps and NetSecOps boundary the Smart Switch builds, where NX-OS manages the network fabric and Hypershield governs the security policy enforced on the switch.

CSAs are trusted advisors who bring deep networking and segmentation expertise to ensure customers run reliable production workloads. As collaborators and problem solvers, they readily coordinate across engineering, support, partners, product, and marketing to bring the best of Cisco and Isovalent to the customer. They are also strong coaches, able to distill new concepts and present solutions and their tradeoffs clearly. Above all, Customer Success Architects are outstanding teammates!

Your Impact

• Own the onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
• Guide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control plane
• Drive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
• Build deep technical relationships with key NetOps and NetSecOps stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoption
• Identify and clear adoption blockers, working with engineering and support to escalation and resolve customer issues
• Build reusable assets that scale customer success, such as training material, reference architectures, and documentation that help customers deploy and run reliably in production

Minimum Qualifications

• Bachelor's degree with 8+ years of related experience, Master's degree with 6+ years of related experience, or PhD with 3+ years of related experience.
• Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted.
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes.
• Professional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar).
• Experience with Linux systems in production, including troubleshooting.

Preferred Qualifications

• Experience onboarding and deploying solutions into customer production, including guiding a customer's own team through the work.
• VXLAN EVPN fabric knowledge and where the Smart Switch fits within it (top-of-rack, zone segmentation, data-center interconnect), enough to advise a customer's network team.
• Network segmentation and firewall policy design.
• Familiarity with the NetOps/NetSecOps operating split in data-center security.
• Operational Kubernetes familiarity, including YAML-based configuration, with enough depth to deploy and tailor a Kubernetes-based platform installation to a customer's environment.
• CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert (a plus).
• NX-OS automation and APIs (NX-API, NETCONF/RESTCONF, gNMI, Ansible) and REST API-based policy automation; Nexus Dashboard experience a strong plus.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is every