Sr Customer Success Manager

6sense; United States; Remote; USD 106,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401K employer matching

Paid holidays

Self-care days

Paid time off (PTO)

Job summary

6sense is seeking a Sr. Customer Success Manager, Advertising to drive measurable value from advertising programs and grow usage over time.

You will serve as the trusted advisor for a portfolio of advertising customers, guiding onboarding, activation, adoption, and renewal readiness. You’ll collaborate with customers and internal teams to align business goals with audience strategy, campaign performance, and clear next steps.

Qualifications

• 5+ years of customer-facing experience in a post-sale role within SaaS, adtech, or martech.
• 3+ years hands-on experience with digital advertising or programmatic campaigns.
• Strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, reporting, KPIs.

Responsibilities

• Own post-sale success for a portfolio of 6sense Advertising customers, ensuring goals, success plans, risks, and next steps.
• Advise customers on audience strategy, campaign structure, targeting, pacing, and optimization.
• Partner with cross-functional teams to deliver a coordinated customer experience.
• Monitor campaign delivery, pacing, utilization, and performance; translate results into insights.
• Drive adoption of relevant advertising capabilities, workflows, audiences, and reporting.
• Lead customer conversations and business reviews focused on performance and renewal readiness.
• Identify risks early and coordinate recovery plans to keep customers on track for renewal.

Skills

Customer Success

Account management

SaaS

Adtech

Martech

Campaign optimization

Data analysis

Stakeholder management

Job description

6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

About the Role

6sense is seeking a Sr. Customer Success Manager, Advertising to help customers get measurable value from their advertising programs and grow their use of 6sense Advertising over time. In this post-sale role, you’ll serve as the trusted advisor for a portfolio of advertising customers - guiding onboarding, activation, adoption, campaign success, value realization, and renewal readiness.

You’ll partner closely with customers and internal teams to connect business goals to audience strategy, campaign performance, and clear next steps. You’ll also help identify opportunities to expand advertising usage by building the customer success foundation that makes growth possible.

What You’ll Do

• Own post-sale success for a portfolio of 6sense Advertising customers, ensuring clear goals, success plans, risks, and next steps.
• Advise customers on audience strategy, campaign structure, targeting, channel mix, budget allocation, measurement, and optimization.
• Partner with Campaign Operations, Professional Services, Product, Support, Sales, and Account teams to deliver a coordinated customer experience.
• Monitor campaign delivery, pacing, utilization, and performance; translate results into insights, recommendations, and customer-ready narratives.
• Drive adoption of relevant advertising capabilities, workflows, audiences, reporting, and best practices.
• Lead customer conversations and business reviews focused on performance, value, stakeholder alignment, and future opportunities.
• Identify risks early, coordinate recovery plans, and keep customers on track for successful renewal outcomes.
• Surface qualified expansion opportunities and partner with commercial owners on next steps.
• Contribute to the evolution of playbooks and processes that are at the core of 6sense customers’ advertising success.

What You’ll Bring

• 5+ years of customer-facing experience in Customer Success, client services, consulting, account management, or a related post-sale role within SaaS, adtech, or martech.
• 3+ years of hands-on experience with digital advertising or programmatic advertising campaigns.
• Strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs.
• Ability to build trusted relationships with practitioners and executive stakeholders and connect platform usage to measurable business outcomes.
• Analytical mindset with the ability to turn campaign and account data into clear insights, recommendations, and customer-ready stories.
• Proven ability to manage risk, drive adoption, lead business reviews, and coordinate cross-functional work across internal and customer teams.
• Excellent communication, presentation, project-management, and stakeholder-management skills.
• Preferred: experience with B2B advertising, ABM, demand generation, intent-based audiences, DSPs, Salesforce, Gainsight, BI/reporting tools, or the 6sense platform.

Base Salary Range: $105,632.25 - $154,927.30 . The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affiantative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .

Voluntary Self-Identification

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in 6sense’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.