Sr. Customer Solutions Manager, Scale CSM (AWS)

Amazon; Arlington (VA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Sr. Customer Solutions Manager to guide customers on their cloud journey, accelerating migrations and realizing value. You will coordinate with AWS teams to deliver outcomes and drive customer success.

The role emphasizes executive engagement, strategic relationship building, and cross-team collaboration in a fast-paced cloud environment. Travel up to 30% and a strong emphasis on leadership and program delivery.

Qualifications

• 7+ years leading large-scale programs with proven benefits realization.
• 4+ years of customer-facing work engaging with executives to solve business problems with technology.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.

Responsibilities

• Demonstrate excellent customer engagement across all organization levels, including C-Suite.
• Maintain deep knowledge of cloud technologies to unlock customer opportunities.
• Apply change management practices to ensure smooth project delivery.
• Accelerate customer adoption through education and engagement.
• Identify use cases for priority AWS adoption and best practice implementations.
• Develop long-term strategic relationships with key accounts.
• Manage time effectively and collaborate with sales and marketing teams.

Skills

Customer engagement

Change management

Executive communication

Education

Bachelor's degree in STEM or Business

Tools

PMP/Agile/Scrum SAFe

Job description

Sr. Customer Solutions Manager, Scale CSM

Job ID: 10510153 | Amazon Web Services, Inc.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

AWS is seeking a Sr Customer Solutions Manager (CSM). This group engages directly with customers and shepherds them on their transformation journey and accelerates value realization. This role will be part of a team of individual CSMs who are focused on accelerating the customer cloud journey, accelerating migrations and modernizations, and ensuring our customers capture the full potential and sustainable business advantages of AWS cloud. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for guiding AWS customers along their cloud journey. In this highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Travel up to 30% of the time

Key job responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and engagement
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
• Assist in developing long-term strategic relationships with key accounts
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can’t achieve.

Basic Qualifications

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent

Preferred Qualifications

• Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
• PMP certification, or SCRUM/Agile, SAFe certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Important FAQs for current Government employees

Before proceeding, please review the following FAQs

https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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