Sr. Customer Solutions Manager, Media & Entertainment, TMEGS

Amazon Inc.; San Francisco (CA); On-site; USD 177,000 - 239,000; Full time

Job summary

Amazon Inc. is seeking a Sr. Customer Solutions Manager in SF to accelerate customer migration to AWS and design modern cloud solutions. You will align with sales, engineering, and services teams to deliver end-to-end engagements, driving business value and large-scale transformations.

The role emphasizes strategic thinking, strong communication, and the ability to operate across multiple units to ensure customer success in a dynamic cloud environment.

Qualifications

• 7+ years leading large-scale technical or engineering programs.
• 4+ years of customer-facing work with executives or partners.
• Bachelor's degree in science/tech/business or equivalent.
• Experience leading cross-functional transformation teams.

Responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C‑Suite.
• Maintain knowledge of existing and developing cloud technologies to unlock opportunities.
• Lead organizational change management within project delivery.
• Accelerate customer adoption through education and engagement.
• Identify use cases and develop strategic relationships with key accounts.
• Collaborate with sales, solution architecture, support, and partners to optimize outcomes.

Skills

Customer engagement

Cloud migration

Stakeholder management

Executive communication

Education

Bachelor's degree

Tools

PMP

SCRUM/Agile

SAFe

Job description

Sr. Customer Solutions Manager, Media & Entertainment, TMEGS

Job ID: 10510151 | Amazon Web Services, Inc.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset and use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. You will earn trust at all levels of the customer organization and identify strategic opportunities, cloud use cases, establish roadmaps and actionable program plans, capture success criteria, build advanced technical architectures, allocate resources to technical and change management activities, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer engagement (technical, operational, organizational, and educational) across traditional IT teams and business units. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You will pay attention to detail but have the ability to think big on behalf of our customers. Bring a cool head, a business outcome mindset, extensive technical background, excellent problem-solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.

Key job responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C‑Suite
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and engagement
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
• Assist in developing long‑term strategic relationships with key accounts
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 7+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.