Sr. Customer Solutions Manager, ISV Industry & Private Equity

Amazon Inc.; Herndon (VA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Inc. in Herndon, VA is seeking a Sr. Customer Solutions Manager to accelerate customers' cloud and AI transformation journeys, ensuring AWS teams collaborate to deliver outcomes. You will partner with customers, design migrations, and drive adoption of AI technologies.

The role requires a strong technical background, leadership across account teams, and the ability to translate strategy into executable actions, manage education plans and go-live events, and maintain enterprise solutions.

Qualifications

• 7+ years leading large-scale technical or engineering programs with a proven track record
• 4+ years of customer-facing work engaging with executives/partners
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams across broad functions

Responsibilities

• Provide input on pre- and post-sales approaches to impact customer adoption and commitments
• Deliver complex technical projects and migrations and AI initiatives with significant impact on outcomes
• Conduct deep discovery to design adoption plans and solve business problems
• Implement people change management approaches to drive cloud journeys
• Work cross-functionally with AWS service teams to address customer requirements
• Mitigate adoption risks and track realization of business cases
• Share best practices and thought leadership in public forums to advance the cloud ecosystem

Skills

Cloud transformation

Executive engagement

Cross-functional leadership

Problem solving

Education

Bachelor's degree in STEM or business

Job description

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for accelerating customers cloud and AI transformation journeys. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers, leveraging your experience with large scale cloud and AI transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

The successful candidate will work with the customer to design and execute strategic migrations to the AWS cloud, accelerate innovation and adoption of the latest AI technologies, and build modern, cloud native solutions that fulfil their highest ambitions. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major customer workload migrations and innovation objectives. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead cross-functional teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

Key job responsibilities

• Provide input on pre- and post-sales approaches to impact customer adoption and commitments, as well as closing opportunities
• Deliver complex technical projects and migration and AI initiatives that have a significant, timely impact on customer outcomes (e.g., cost reductions, accelerated launches, improved efficiencies)
• Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems
• Implement and define effective people change management approaches to drive successful cloud journeys
• Work cross-functionally with AWS service teams to address critical customer requirements
• Proactively mitigate adoption risks and track realization of customer business cases
• Share best practices and thought leadership in public forums to advance the cloud ecosystem

Basic Qualifications

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually

USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually

USA, NY, New York - 169,000.00 - 228,600.00 USD annually

USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually

USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually